“When at a luxury hotel I expect luxury service. The morning I was there I tried to order room service twice. The first time I left a message and the second time nobody picked up. Room service never got back to me, I never got the breakfast I wanted to have. Poor service indeed.”
“This stay was the last checkpoint for our Midwest trip, the room itself was pretty nice, very cozy. but there are several unsatisfactory points. the pillow quality was really bad, it doesn't have a microwave. the bathroom has exhaust fans but does not work, We did contact guest service, and they did come, He looked around and told us that the bathroom itself did not have an exhaust fan.(yet there is literally a visible fan on top of them?) pretty unhappy since we had to stay there for 9 days.”
“The staff was great. Valet are wonderful. Everything was clean. Felt very safe in area and close walking distance to a lot. Only downside is AC. It doesn’t get that cold. We asked staff but they stated it’s pretty much set to 65 to operate so just a bit uncomfortable with that.”
“Room was large and very clean. Liked the large walk-in shower and spacious bathroom. Bed was very comfortable and the A/C was quiet. Staff were super responsive”