Cozumel Residences

"Right after we checked in we were greeted by an afternoon manager who asked if we had stayed with them previously. Upon learning we hadn’t, he immediately invited us to a special “welcome breakfast” with a member of the staff, the following morning. He said he needed 20 usd per couple to reserve the invitation. We agreed and scheduled to meet at 8:30 the next morning. In the morning, we arrived, meet with the manager at the desk, received our deposit money, and were escorted to the breakfast buffet by a young fellow. Unfortunately the small talk turned into a timeshare pitch. Can’t believe this is still a thing. If you play along and listen until the end, you’re rewarded with some “Monopoly money”. We found out (the hard way) that it really isn’t worth a tinker’s dam. The food and drinks are pretty good as are the pools and beach (beware of wild animals). Our room, in bldg. 17 needed the air on the entire stay (the thermostat was programmed to be set only as cool as 21 degrees centigrade ("

"Staff was the best! The in house “restaurants” aren’t worth it, you can get better food off the buffet."

"Food was great water was filtered many filling stations throughout. Plenty of lounge chairs for everyone."

"Include breakfast. Nice swimming pool."

"This was a nice stay! Great pool area, very clean facilities, friendly staff. A suggestion would be to have a few more things for teens to do - maybe a basketball court/ games room. Also, the fluorescent lighting in the restaurants is not warm/ inviting. Some soft, lower lights would add a lot to the ambience and make it less industrial- feeling. Overall, a good place, especially for the price."

"This property was the worst resort property I’ve ever stayed at. To start out at check-in we stood in line for over an hour. There were probably 40 people checking in at the same time and they only had two staff members. After we get to the front desk we find out there was an additional resort fee of $15 per day added onto our stay. It wasn’t disclosed, when we initially purchased the package from Sun Country. The person checking us in “upgraded” us to room 317. We were supposed to have a two bed premium oceanfront room. We thought, wow, the gentleman’s being nice. The upgrade room was in the old tower. It was a large room with a king size bed that was broken in the middle. A huge divot so that you both would roll to the middle of the bed. We had a toilet that didn’t flush and a shower that didn’t work. The room smelled of mold. To top it off the air conditioner was broken. We went back to the front desk and asked for the room that we booked. They said they were sold out and it was too bad because they already gave the next a room. The lady who we spoke to was the manager her name was Fatima. She was awful. No apologies. Nothing, just suck it up. I ended up calling Expedia and they talked to the manager on the phone. They agreed to switch us to another room the next day. They would also send someone to fix the air-conditioning. Five hours later at about 9 PM, they showed up to fix the air conditioner. Granted my girlfriend and I have been up since 3 o’clock the prior morning"

"Great service and staff is the best"

"NA"

"This was our fifth time staying at this resort. The hotel is very clean. Our room was beautiful and very clean. The ladies at the coffee shop were excellent. The food was okay for all inclusive. Not great but you can find something to eat. The Mexican restaurant was pretty bad which is odd considering it is in Mexico. The snack bar and pool bars were great! The shows and dining experience has seriously declined in quality. I don’t think they have enough staff working the buffet dining area. It’s hard to get refills on drinks but it is clear the staff is working very hard. The shows are honestly pretty bad. Snorkeling off the resort is excellent. We saw a lot of cool sea creatures. I highly recommend Elite diving on site both Omar and Rueben are fantastic instructors."