Playa del Carmen Castle Hotels

"This place was stellar! Beautiful rooms with comfy beds. Great food and plenty of variety. Poolside seats were plentiful and the ocean view was stellar. Best of all, super friendly staff. Would absolutely stay here again! "

"Every was lovely and great customer service down to the transportation "

"Was nice hotel I loved clean and free drinks "

"Multiple issues throughout the stay including housekeeping missteps, broken tiles in pool, rude"

"Our room and room location were awesome, overlooking the interior waterway. Property is absolutely beautiful. Wildlife everywhere, lots to explore, loaded with pools and activities, and the beach area was breathtaking. My son had a wedding there and you couldnt dream of a prettier backdrop. Just a few (minor) complaints that keep it from being a 5 star resort, in my opinion. 1) the room fridge was not adequate for cold drinks... beer, sodas, water. It just never seemed to get anything cold. 2) no privacy in the bathroom due to the louvered door. Every sound and scent was open to the entire room. 3) absolutely NO control over the water temp in the shower. From comfortable to scalding hot, to ice cold with absolutely no warning, and no consistency. Other than those few, very fixable issues, we LOVED the resort. We WILL be back. Our first all-inclusive experience and loved every minute of it. Thank you to the Occidental staff for making our stay, our sons wedding, and our son and daughter-in-law's gender reveal such an amazing and memorable experience. "

"Beautiful hotel. Staff are amazing. Food is wonderful. Close to many stores and restaurants. "

"There were not enough activity to do "

"From the Location to the commons areas this is a 5star hotel, staff, food, amenities, cleanliness, restaurants, the beach, kids water park…. Everything was amazing fabulous and I can continue for 2 pages about how everything is perfect in this resort…Thank you All the staff and people that contributed to make this vacations into memorable time. We will be back and will share our experience we all our families and friends. "

"This is wonderful resort. The property seems to be recently updated/renewed and its very clean and all functional. We had very smooth stay with our kids. Food and drink were great, pools always clean, beautiful beach. The sea had seagrass, but we knew its the period and we enjoyed the beach play anyway. We also used the gym, where you can do all body exercises. Other guests had manners and all together had great vibe. Definitely would return and recommend this resort."