“When we went to the front desk to raise the issue, we were simply told they were “all booked out” of the actual Presidential Suite. Instead of offering a real solution, a refund, or even an honest explanation upfront, they had already checked us into a lesser room and labeled it “Presidential” anyway — hoping we wouldn’t notice or wouldn’t push back.
This isn’t a case of a room just being “smaller than expected” — we paid a specific price for a specific, advertised product and were knowingly……
“When we went to the front desk to raise the issue, we were simply told they were “all booked out” of the actual Presidential Suite. Instead of offering a real solution, a refund, or even an honest explanation upfront, they had already checked us into a lesser room and labeled it “Presidential” anyway — hoping we wouldn’t notice or wouldn’t push back.
This isn’t a case of a room just being “smaller than expected” — we paid a specific price for a specific, advertised product and were knowingly……
Jean Paul