“We had a really unique experience in that we booked a room that apparently was sold out. The room we booked was an ocean view with 2 queens and updated amentities. We were placed in a room with 2 double-beds that had challenges with the electricity, the room smelled moldy, the bathroom floor was cracked and the shades didn't work. We were told because we didn't inform them that we were in the correct room on day 1 there was nothing that could be done, which while we do understand that……
“We had a really unique experience in that we booked a room that apparently was sold out. The room we booked was an ocean view with 2 queens and updated amentities. We were placed in a room with 2 double-beds that had challenges with the electricity, the room smelled moldy, the bathroom floor was cracked and the shades didn't work. We were told because we didn't inform them that we were in the correct room on day 1 there was nothing that could be done, which while we do understand that……
Kaitlyn