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“Celebrated my partners birthday and we came in a group of 6. We had an amazing time.”

“This place was like being on a movie set . It was absolutely perfect and indescribable ! I was in disbelief since stepping my feet inside . The hospitality and professionalism was 💯 put of 5 stars !!!I will def be back !”

“We just got back from our stay at the Grand Serenis. I wish we had more time! It was a short stay! But everyone was super nice and accommodating. We had time by the last day to check out all of the pools, lazy river, and most of the restaurants. We were eligible for a massage included with our Expedia booking. We didn't have time to do it, but that wasn't the hotel's fault. Maybe Expedia could have let us know at booking, and asked us to schedule it then, so we didn't miss out. But I don't……

“There were a lot of construction going on so most of the restaurants were closed when we got there and they combine one restaurant for the buffet and a dinner. They open it for other restaurants which was horrible. The beach was disgusting with the seaweed we could not go on the beach we could not get in the sea in the water.”

“Out door shower 🔥🔥 pool indoors🔥🔥🔥 breakfast 🔥🔥🔥”

“Everyone was so kind and helpful. I really enjoyed my experience and would recommend 10/10”

“Muy agradable mi estadía regresaré con mi familia”

“We had our first family holiday here and got engaged. Everything was perfect from start to finish. The staff went above and beyond for us and made the engagement so special. The quality of the food in the restaurants is truely exceptional and we were blown away by the kindness of all of the staff. Truely not one complaint. We went to a 5* hotel in playacar for the last 5 nights just for a change of scenery and wish we had just stayed here as the service did not compare!”

“晚上的餐厅不容易订位置，太少位置了。”

“I had a superb winter avoidance break at Bahia Principe. The pre booked transfer with Amstar worked perfectly both ways - just over an hour from Cancun. I opted for the shared transport but was the only passenger on both trips! Really good and competent drivers - if you’re unfamiliar with the locality this is a much better option than renting a car for yourself! The room was fabulous, stocked minibar replenished daily, comfortable bed, clean and spacious shower room, small balcony to relax on……

“Do NOT go here!!!! It is closed!!!! They put you at a different resort which is an adult only with loud music and parties…we got lost twice at night because we could not find where we were actually staying..it was called BETU. Mosquitos bit me all night. Could not sleep. When I discovered everything had been misrepresented and asked to leave and get a refund they denied my request but gave someone else a free night. They have a party for local clubbers and give them free waters and drinks but……

“Good”

“I was treated horrible upon arrival ”

“I would absolutely stay in this place again”

“We were a party of 6 adults requiring 3 rooms and ranging in age from 19 to 62. If you are not a fan of resorts and do not mind not being directly on the beach, then this place is for you. The accomodations are unique and well-maintained, the food is top-notch, the staff is friendly and approachable, and the location is convenient to everything we wanted to see and do. (We rented a 7-person car through Alamo.) Dinner on the night of our arrival was outstanding but expensive -- over $400……