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“Todo excelente sólo que en la casa zamna es bien tranquilo sólo un restaurante cierra a las 10:30 los demás cierran muy temprano no hay mucha variedad si te hospedas ahí”

“Food was great, property was clean, staff were helpful and kind, showers are fantastic, and we would go back with the following knowledge- Distance- this property is large and many rooms are a solid 1/2 mile walk to the main food and amenities. We had to get a new room for my 85 year old mother who could not walk that far. The rest of us just got blisters. Shuttles are available but wait is often more than 20 minutes. Staff worked hard to accommodate my mothers mobility limits Air……

“Everything from check-in to check-out was excellent. We could not have asked for a better experience. Francisco at check-in was great, as was Juan at check-out. Efrain with VIP services was helpful and made our stay better. Alexandria was our concierge and she made sure we had everything we needed, from room maintenance to making reservations for dinner at the Japanese hibachi experience. Luisa from the Spa made reservations for us for some relaxing massages, and Carmen and Luz were excellent at……

“We knew after booking about the “under construction “ which we thought was about the swim up rooms. But we are on vacation and wanted to make the most of it. However, the vacation vibes were ruined due to the LOUD construction scene which was heavily consisted of jackhammer and concrete dust flying everywhere. The food is mediocre. The only place about this resort is the staff.”

“I would like to start by saying that I am immensely disappointed in our experience and I will not be coming back. First and foremost, the make or break of any vacation: the food. Our al la carte experience was excellent however the buffet was wearing after the third day… the same lukewarm dishes served again and again. This would not be an issue if we could visit any of the other eateries present in the complex, however we could not do so without an extreme fee. This was not made clear on the……

“I spent the most amazing 4 days are this beautiful hotel, loved having a private pool and an outdoor shower. Food at the restaurant was delicious and the service was great. Loved the communication with the concierge team. The whole experience was amazing. Would definitely visit again. Special acknowledgement to Carlos & Jonathan, they were the best.”

“The facility was not accommodating to handicapped customers. There was no room service and I had to ask permission to bring food to my room for my mother who could not walk from the lobby to the restaurant. There was no wheelchair available for her. The air conditioning did not work that well. The staff was friendly and they did all they could. However I do believe there was a lot of miscommunication.”

“We had our first family holiday here and got engaged. Everything was perfect from start to finish. The staff went above and beyond for us and made the engagement so special. The quality of the food in the restaurants is truely exceptional and we were blown away by the kindness of all of the staff. Truely not one complaint. We went to a 5* hotel in playacar for the last 5 nights just for a change of scenery and wish we had just stayed here as the service did not compare!”

“晚上的餐厅不容易订位置，太少位置了。”

“Do NOT go here!!!! It is closed!!!! They put you at a different resort which is an adult only with loud music and parties…we got lost twice at night because we could not find where we were actually staying..it was called BETU. Mosquitos bit me all night. Could not sleep. When I discovered everything had been misrepresented and asked to leave and get a refund they denied my request but gave someone else a free night. They have a party for local clubbers and give them free waters and drinks but……

“Good”

“The property and amenities were amazing and the service was top notch. Be prepared to spend some money in Tulum though. Nothing is cheap”

“Amazing resort, would recommend to others. Food excellent, rooms are new. Only one thing I had issue with the bar where certain alcohols were running out and weren’t being replaced. Staff helpful, and they have a trolley that drives you around the other resorts.”

“This hotel was absolutely beautiful. Amazing staff ready and willing to help plan excursions, rent bikes/scooters, and their Partnering transportation service (5 stars as well). The food at the restaurant was delicious, every inch of the property was just peaceful and serene like being in your own world. Very zen! A great way to unplug from the noise of the world (no tvs) and unwind. Loved our stay. And cant wait to visit again.”