“We chose Barceló Palace to celebrate my big birthday & anniversary, but this trip fell far short for the price we paid. The property is beautiful, but the service was extremely disappointing. The Spanish-speaking & local guests received warmer treatment. Reception/concierge provided no information about the restaurants, amenities, activities, or shows, we were simply pointed to QR codes and sent away. How can guests enjoy what the resort offers if no one tells them about it? The resort is……