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"The room looked nothing like the picture none of the lights worked in the bathroom"

"Great location, large comfortable rooms although a bit worn, some mould in bathroom. However the noise from the nightclub on the 15th floor was pretty extreme. Just travelled down the lift shaft. We could even feel the bass while lying in bed. My son and I are good sleepers so we used thick earplugs and were fine. I had read about this issue and requested a quiet room in advance but we were still put next to the lifts. Rooms in the other wing are probably not affected. Either lose the nightclub or categorise and price rooms based on noise impacts. Anything else is unfair to guests."

"Check in was confusing. She told me to use the kiosk without any direction. I've never checked in that way and I felt like she couldn't be bothered. I think it was the executive housekeeper who was very friendly and welcoming."

"Great atmosphere, excellent customer service "