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Princess Family Club Riviera - All Inclusive

Photo gallery for Princess Family Club Riviera - All Inclusive

View from property
On the beach, white sand, sun loungers, beach umbrellas
12 outdoor pools
12 outdoor pools
12 outdoor pools

Overview of Princess Family Club Riviera - All Inclusive

Princess Family Club Riviera - All Inclusive

4.5 star property

7.8/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Spa
Map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course15 min drive
  • Popular LocationGran Coyote Golf18 min drive
  • Popular LocationPunta Esmeralda Beach25 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Princess Family Club Riviera - All Inclusive is on the beach. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach. Traveling with kids? Consider Temazcal Natura and Cenote Chaak Tun. Take an opportunity to explore the area for water adventures such as scuba diving. Guests appreciate the resort's location for the nightlife.

What's nearby

  • Guadalupe Church - 11 min drive
  • Playa 88 - 13 min drive
  • El Camaleon Mayakoba Golf Course - 15 min drive
  • Gran Coyote Golf - 18 min drive
  • Punta Esmeralda Beach - 25 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • Arezzo - 15 min walk
  • La Brasserie - 19 min walk
  • Koh Thai - 20 min walk
  • Coco's Cabanas - 7 min drive
  • Fonda Argentina - 9 min drive

About this property

Princess Family Club Riviera - All Inclusive

4.5-star luxury resort
Take advantage of a free breakfast buffet, a nightclub, and 3 poolside bars at Princess Family Club Riviera - All Inclusive. This resort is a great place to bask in the sun with a white sand beach, a beach bar, and sun loungers. Treat yourself to a body wrap, aromatherapy, or reflexology at Spa Princess, the onsite spa. Be sure to enjoy a meal at any of the 12 onsite restaurants, which feature international cuisine and more. Aerobics classes are offered at the gym; other things to do include basketball and volleyball. In addition to a swim-up bar and a grocery/convenience store, guests can connect to free in-room WiFi.
Other perks include:
  • 12 outdoor pools and a children's pool, with a waterslide and a swim-up bar
  • Free self parking
  • 6 outdoor tennis courts, a billiards/pool table, and a porter/bellhop
  • Luggage storage, a front desk safe, and multilingual staff
  • Guest reviews speak well of the family-friendly amenities, bar, and pool
Room features
All 144 rooms feature comforts such as 24-hour room service and jetted bathtubs, in addition to thoughtful touches like free stocked minibars and free WiFi.
Other conveniences in all rooms include:
  • Childcare services, free infant beds, and free extra beds
  • Bathrooms with jetted tubs and tubs or showers
  • Plasma TVs with cable channels
  • Balconies or patios, coffee/tea makers, and ceiling fans

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • 12 restaurants
  • 3 poolside bars, 20 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service

Restaurants on site

  • Buffet Family Club
  • Verde
  • Naranja
  • Mama Mía
  • La Vaquería

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Aerobics classes
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Nightclub
  • Playground
  • Shopping
  • Tennis
  • Volleyball

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space (27254 square feet)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Ceiling fan
  • Free cribs/infant beds
  • Free rollaway beds

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom

Entertainment

  • Cable channels
  • Plasma TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu
Princess Family Club Riviera
Family Club Grand Riviera Princess
Princess Family Club Riviera All Inclusive
Family Club Grand Riviera Princess Todo Incluido
Family Club Grand Riviera Princess All Inclusive
Princess Family Club Riviera - All Inclusive Resort
Princess Family Club Riviera - All Inclusive Playa del Carmen

Frequently asked questions

Does Princess Family Club Riviera - All Inclusive have a pool?

Yes, this property has 12 outdoor pools and a children's pool.

How much does it cost to stay at Princess Family Club Riviera - All Inclusive?

As of Feb 3, 2023, prices found for a 1-night stay for 2 adults at Princess Family Club Riviera - All Inclusive on Feb 4, 2023 start from $396.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Princess Family Club Riviera - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Princess Family Club Riviera - All Inclusive?

Self parking is free at this property.

What time is check-in at Princess Family Club Riviera - All Inclusive?

Check-in is from 3 PM - midnight.

What time is check-out at Princess Family Club Riviera - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Princess Family Club Riviera - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include soccer, tennis, volleyball, and more.

Where is Princess Family Club Riviera - All Inclusive located?

Nestled on the beach, this Playa del Carmen resort is within 3 mi (5 km) of Playa Xcalacoco, Punta Esmeralda Beach, and Playa 88. El Camaleon Mayakoba Golf Course and Tres Rios Ecopark are also within 3 mi (5 km).

Reviews

7.8

Good

Rating 10 - Excellent. 198 out of 495 reviews" "
" "10 - Excellent 40%
Rating 8 - Good. 154 out of 495 reviews" "
" "8 - Good 31%
Rating 6 - Okay. 80 out of 495 reviews" "
" "6 - Okay 16%
Rating 4 - Poor. 37 out of 495 reviews" "
" "4 - Poor 7%
Rating 2 - Terrible. 26 out of 495 reviews" "
" "2 - Terrible 5%

8.5/10

Cleanliness

8.0/10

Staff & service

8.1/10

Amenities

8.3/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jannet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the check in, it was quick and easy. Property was clean and staff was friendly. Kids enjoyed their vacation, as there is an ice cream shop, pool with slides and big bucket that turns over after filling up with water. We saw a monkey run past us and some other animals. Cons- The beach isn’t the best and we did not even go in the water, just turned back around and went to the pool. When we initially checked in, I asked about drinks and was told I can pay a certain amount a day to get premium liquor, which we did. However, that didn’t include Johnnie Walker black, which is what I drink. They only had red, which is the lowest of all the different Johnnie Walker. While they did give a list of the drinks included in the upgrade, they need to state that there are still some drinks that are not. I have been to many different all inclusive resorts and never had to worry about paying extra for certain drinks, maybe only a restaurant or two may charge extra for dining there, but not drinks. Other than that the resort is a great place for kids mostly and this is why we went.
Stayed 3 nights in Jan 2023

2/10 Terrible

Ali

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t like it

10/10 Excellent

Julie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed staying at Princess Riviera. Everyone was very friendly. Shout out to Eduardo that works in the Sunset Buffet for going above and beyond trying to make our family feel special. He was amazing. Everything is very kid friendly as well.

6/10 Okay

Juana R

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Majority of the staff seemed content, but a bit too many waiters, seemed to be extremely tip driven and made the experience unpleasant. But the facility made it pleasant and the childcare on the premises already included in the price. My 7 year old girl loved it, my 10 year old not so much. they both enjoyed the ice cream shop and their staff, and swim out and a bar by the family area. Although the orientation to the facilities was poorly done. Didn’t even get a map from them at registration. There was too much information to retain without it being written down. Prices were spiked to transport into town. It’s best to book at Cancun where there is no spiked cost in excursions, and transports etc since the resort is the only one who can offer the services and they don’t have to compete with other resorts since they are not nearby.

8/10 Good

Erica I

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to have something for everyone in the family to enjoy.

10/10 Excellent

Gabriella

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, the property had way more space than we had anticipated. It took us almost 3 days to discover all of the surprises the resort had to offer. Food was amazing, staff was beyond accommodating and actually seem to care about you and making your experience as nice as possible. The wildlife was also a cool aspect to be able to experience. They have daily itineraries for both children and adults. So glad I booked here and we cannot wait to return!

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great resort for everybody. The weather was perfect, the rooms were great! We got a swim-up room, which would have been great, except we were on the wrong side and never got sun or warm swimmable water - so it went unused. The sports bar is a must-go, great vibe, many pools to visit and enjoy - staff were welcoming and helpful - only downside, some staff at stations spoke zero english... Ricardo was our host, he was great and helpful! However, look out for the invite they give to you to meet with them, they are trying to sell a membership for a time-share like program - it's a mandatory 90 of your time. Also the beach was a no -go, every day was a red flag so no swimming and the beach is small and a bit smelly. BUT! It was a great stay, all enjoyed the resort and the food was fabulous -

4/10 Poor

KERRI

Traveled with family and small children
Disliked: Staff & service, amenities
I always wondered how bad an experience would have to be to write a crappy review. We spent 10 days on our vacation this November. This was our second time to this resort and things have changed for the worse. The service was terrible at the buffet and the restaurants (except for Luis at La Hacienda, he was amazing) We stayed in the Family Club, the swim out was nice but super cold because it doesn’t get the sun. Our room was close to the bar, so that was a win. The room was tired and housekeeping was lack lustre. The toilet in the room above us started to leak and it flooded our bathroom 4 times. When I asked for a bit of a later check out because of the inconvenience they fought with me and gave us one hour after check out. Lots of walking at this resort to get anywhere, and night shows were decent but nothing special. The internet is ridiculous. I normally wouldn’t care because you are on vacation, but you need it to make dinner reservations etc., so it was beyond frustrating. I won’t be going back to this resort. My advice? Save your money and look for a better hotel.

6/10 Okay

Timothy

Traveled with family and small children
C

8/10 Good

Chantal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff were very friendly. We had a swim up room and the kids loved that!