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El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

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On the beach, white sand, free beach cabanas, sun loungers
14 outdoor pools
14 outdoor pools
View from Room

Overview of El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
Km 45, Carretera Cancun - Tulum, Riviera Maya, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Manglar Golf Course10 min walk
  • Popular LocationParadise Beach18 min walk
  • Popular LocationPlaya Paraiso Golf Course5 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)31 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, El Dorado Casitas Royale, Gourmet All Inclusive by Karisma is near theme parks and on the beach. El Manglar Golf Course and Puerto Morelos Reef are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Sanctuary of Hope and Time Capsule and Dr. Alfredo Barrera Marin Botanical Garden. Crococun Zoo and Parque Cenote Las Mojarras are also worth visiting. With scuba diving, sailing, and boat tours nearby, you'll find plenty of adventures in the water.

What's nearby

  • El Manglar Golf Course - 10 min walk
  • Paradise Beach - 18 min walk
  • Playa Paraiso Golf Course - 5 min drive
  • Sanctuary of Hope and Time Capsule - 7 min drive
  • Dr. Alfredo Barrera Marin Botanical Garden - 8 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • RESTAURANT COCOTAL — 1 min walk
  • D ITALIA RESTAURANT — 1 min walk
  • Burger Stop — 8 min drive
  • Il'Olivo — 8 min drive
  • Azur — 8 min drive

About this property

El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

Adults-only luxury on the beach
Catch some rays at the beach or spend the day relaxing at El Dorado Casitas Royale, Gourmet All Inclusive by Karisma's full-service spa. Then enjoy a meal at one of the property's 14 restaurants. All 205 soundproofed rooms feature free WiFi and Select Comfort beds. Upscale amenities include indoor private spa tubs and jetted tubs, and guests can also appreciate conveniences like dining areas and sitting areas.
El Dorado Casitas Royale, Gourmet All Inclusive by Karisma offers 205 accommodations with indoor private spa tubs and DVD players. Rooms open to furnished balconies or patios. Accommodations offer separate dining areas. Select Comfort beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Coffee/tea makers and free minibar items are provided. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

14 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a lazy river, a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

NAAY SPA has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free shopping center shuttle

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM–11:00 AM
  • 14 restaurants
  • 10 swim-up bars, 14 bars/lounges and 1 beach bar
  • 24-hour room service

Things to do

  • 14 outdoor pools
  • Aerobics classes
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Private picnics
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Conveniences

  • ATM/banking services
  • Gift shop/newsstand
  • Grocery/convenience store
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Russian
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference space (6458 square feet)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Rooftop terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single level property)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Egyptian cotton sheets
  • Premium bedding
  • Select Comfort bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • DVD player
  • Flat-screen TV
  • Pay movies
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Dining room
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private indoor spa tub
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

El Dorado Casitas Royale Karisma
El Dorado Casitas Royale Karisma All Inclusive Playa del Carmen
El Dorado Casitas Royale Karisma Playa del Carmen
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
El Dorado Casitas Royale Karisma Gourmet All Inclusive Hotel
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive by Karisma

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 126 out of 196 reviews
5 - Excellent 64%
Rating 4 - Good. 42 out of 196 reviews
4 - Good 21%
Rating 3 - Okay. 11 out of 196 reviews
3 - Okay 6%
Rating 2 - Poor. 9 out of 196 reviews
2 - Poor 5%
Rating 1 - Terrible. 8 out of 196 reviews
1 - Terrible 4%

4.5/5

Cleanliness

4.5/5

Staff & service

4.1/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Are stay did not start out great but I was oing to make the best of it as my son was getting married at the resort. But the staff turned it around and our stay was amazing.
Stayed 4 nights in Jun 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually went here 8 years ago for our honeymoon and started our trip out at a different hotel that was horrible! So we packed up and booked a room back at Eldorado in the casitas. Everything about this place is amazing. For starters the food is second to none. The best fish, highest quality ingredients from their greenhouse, and they were so accommodating of our no alcohol and no meat or pork restrictions. The pools were clean and Towels plentiful. The concierge was second to none helping us get our spas setup and reservations for dinner booked on the property. Our stay here was unbelievable and we won’t go anywhere else again.
Stayed 3 nights in Jun 2021

4/5 Good

Stayed 7 nights in Jun 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the resort is incredible. From the bellman Maccaroni to the house keeper, the entire staff is friendly and go out or the way to make your stay fantastic. The rooms are beautiful and very comfortable. The food and wait staff are excellent. There are so many pools with swim up bars. If swimming in the ocean is a requirement, the salt water pool is very nice. My only complaint is the lack of an accessible swimming beach. I would highly recommend El Dorado Royale for a great holiday.
Stayed 5 nights in Apr 2021