- Liked: Staff & service
- Disliked: Cleanliness
We stayed at El Dorado Royale 10 years ago for our honeymoon and our stay here was perfect. We decided to return for our 10 year anniversary & "upgrade" to the Casitas. What a HUGE mistake. Our casita was not clean - ants crawling in from outside throughout the bathroom all ten days we were there, I don't think they swept or mopped the floors at all because the bottoms of our feet were black if we walked barefoot in our room, the jacuzzi tub was so disgusting we never even used it other than to store our suitcases. Needless to say, we were very disappointed at what we had this stay versus what we had in the villas 10 years prior. The waiters, bartenders, & staff overall are very friendly and accommodating. The grounds are beautiful. We love all the different options for dining with multiple restaurants (Kampai being our favorite!). Another big issue we had was with their "24 hour room service." We ordered room service for breakfast several mornings - the food was good, it was delivered pretty quickly, and the staff delivering the food were pleasant...however, several concerns. They do not come to pick up the dishes until HOURS later. Instead, when the housekeeping staff comes to "clean" the room, they pile all of the dishes right outside your room by your door. There were several nights we came back from dinner around 8-9pm and our breakfast dishes would still be outside of our room and food, coffee, anything that was left was spread everywhere because animals got into it.