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On the beach, white sand, free beach cabanas, sun loungers
14 outdoor pools
14 outdoor pools
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Guest reviews

4.4/5 Excellent
165 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air Conditioning
  • Spa

Map

Explore the area

Popular LocationPlaya Paraiso Golf Course5 min drive
Popular LocationEl Manglar Golf Course7 min drive
Popular LocationParadise Beach9 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)27 min drive

Choose dates to view prices

  • Presidential Studio (Swim Up)

    Room amenities

    • 836 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsPresidential Studio (Swim Up)
  • Suite (Beach Front Casita)

    Room amenities

    • 708 sq ft
    • Beach view
    • Sleeps 2
    • 1 King Bed
    More detailsSuite (Beach Front Casita)
  • Suite (Casita)

    Room amenities

    • 708 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuite (Casita)
  • Presidential Studio

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsPresidential Studio
  • Suite (Casita Swim Up)

    Room amenities

    • 667 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuite (Casita Swim Up)
  • Presidential Suite, 1 Bedroom

    Room amenities

    • 836 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsPresidential Suite, 1 Bedroom

About this area

Playa del Carmen

Located in Playa del Carmen, El Dorado Casitas Royale, Gourmet All Inclusive by Karisma is near theme parks and on the beach. El Manglar Golf Course and Puerto Morelos Reef are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Sanctuary of Hope and Time Capsule and Dr. Alfredo Barrera Marin Botanical Garden. Crococun Zoo and Parque Cenote Las Mojarras are also worth visiting. With scuba diving, sailing, and boat tours nearby, you'll find plenty of adventures in the water.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • Playa Paraiso Golf Course - 5 min drive
  • Sanctuary of Hope and Time Capsule - 7 min drive
  • El Manglar Golf Course - 7 min drive
  • Dr. Alfredo Barrera Marin Botanical Garden - 8 min drive
  • Paradise Beach - 9 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive

Restaurants

  • RESTAURANT COCOTAL — 1 min walk
  • D ITALIA RESTAURANT — 1 min walk

About this property

El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

Adults-only luxury on the beach
Catch some rays at the beach or spend the day relaxing at El Dorado Casitas Royale, Gourmet All Inclusive by Karisma's full-service spa. Then enjoy a meal at one of the property's 14 restaurants. All 205 rooms boast indoor private spa tubs and jetted tubs, plus free WiFi and flat-screen TVs with cable channels. Guests will also find free minibar items, furnished balconies or patios, and Select Comfort beds.
El Dorado Casitas Royale, Gourmet All Inclusive by Karisma offers 205 accommodations with indoor private spa tubs and DVD players. Rooms open to furnished balconies or patios. Accommodations offer separate dining areas. Select Comfort beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Coffee/tea makers and free minibar items are provided. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

14 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a lazy river, a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

NAAY SPA has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free uncovered self parking
Free uncovered valet parking
Free shopping center shuttle

Food and drink

Buffet and à la carte meals, snacks, and beverages included
14 restaurants
10 swim-up bars, 14 bars/lounges and 1 beach bar
24-hour room service

Things to do

14 outdoor pools
Aerobics classes
Bicycle rentals
Full-service spa
Health club
Hiking/biking trails
Kayaking
Sauna
Shopping
Snorkeling
Spa tub
Steam room
Tennis
Volleyball
Yoga classes

Family friendly

14 outdoor pools
Dry cleaning service
DVD player
Grocery/convenience store
Laundry facilities
Lazy river
Separate dining area

Conveniences

ATM/banking services
Gift shop/newsstand
Grocery/convenience store
No elevators

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
French
German
Russian
Spanish

Business services

1 meeting room
Business center
Computer station
Conference space (6458 square feet)

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Free beach cabanas
Garden
Rooftop terrace

Spa

6 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - on the beach
Massage - sports
Massage - Swedish
Massage/treatment rooms
Sauna
Spa open daily
Spa tub
Steam room
Turkish bath/hammam

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
No elevator (single level property)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

More

Beach towels
Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Blackout drapes/curtains
Ceiling fan
Egyptian cotton sheets
Linens
Premium bedding
Select Comfort bed

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Jetted bathtub
Rainfall showerhead
Shower/tub combination
Towels

Entertainment

Cable channels
DVD player
Flat-screen TV
Pay movies
Premium channels

Food and drink

Coffee/tea maker
Dining room
Free bottled water
Free minibar

Outdoor space

Furnished balcony or patio

More

Desk
Free newspapers
In-room massage
Iron/ironing board
Laptop-friendly workspace
Phone
Private indoor spa tub
Safe
Separate sitting area
Slippers
Turndown service

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American ExpressMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

El Dorado Casitas Royale Karisma
El Dorado Casitas Royale Karisma All Inclusive Playa del Carmen
El Dorado Casitas Royale Karisma Playa del Carmen
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
El Dorado Casitas Royale Karisma Gourmet All Inclusive Hotel
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive by Karisma

Frequently asked questions

Can I cancel my reservation for free at El Dorado Casitas Royale, Gourmet All Inclusive by Karisma and receive a full refund?
Yes, El Dorado Casitas Royale, Gourmet All Inclusive by Karisma offers free cancellation on select room rates, because flexibility matters! Please refer to El Dorado Casitas Royale, Gourmet All Inclusive by Karisma cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has 14 outdoor pools.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self parking and valet parking are free at this property.
What time is check-in at this property?
Check-in is from 3 PM–midnight. Late check-in is available during limited hours.
What time is check-out at this property?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Is this property all-inclusive?
Yes, the property is all-inclusive. Food and beverages are included (with some restrictions).
Where is El Dorado Casitas Royale, Gourmet All Inclusive by Karisma located?
Nestled on the beach, this Playa del Carmen property is within 6 mi (10 km) of El Manglar Golf Course, Sanctuary of Hope and Time Capsule, and Dr. Alfredo Barrera Marin Botanical Garden. Maroma Beach and Puerto Morelos Town Square are also within 12 mi (20 km).

Guest reviews

Overall score and ratings for El Dorado Casitas Royale, Gourmet All Inclusive by Karisma

4.4
Excellent
5 - Excellent
105
4 - Good
35
3 - Okay
11
2 - Mediocre
8
1 - Poor
6
4.5
Cleanliness
4.5
Service and Staff
4.0
Amenities
4.5
Property condition

3/5

  • Liked: Staff & service
  • Disliked: Cleanliness

We stayed at El Dorado Royale 10 years ago for our honeymoon and our stay here was perfect. We decided to return for our 10 year anniversary & "upgrade" to the Casitas. What a HUGE mistake. Our casita was not clean - ants crawling in from outside throughout the bathroom all ten days we were there, I don't think they swept or mopped the floors at all because the bottoms of our feet were black if we walked barefoot in our room, the jacuzzi tub was so disgusting we never even used it other than to store our suitcases. Needless to say, we were very disappointed at what we had this stay versus what we had in the villas 10 years prior. The waiters, bartenders, & staff overall are very friendly and accommodating. The grounds are beautiful. We love all the different options for dining with multiple restaurants (Kampai being our favorite!). Another big issue we had was with their "24 hour room service." We ordered room service for breakfast several mornings - the food was good, it was delivered pretty quickly, and the staff delivering the food were pleasant...however, several concerns. They do not come to pick up the dishes until HOURS later. Instead, when the housekeeping staff comes to "clean" the room, they pile all of the dishes right outside your room by your door. There were several nights we came back from dinner around 8-9pm and our breakfast dishes would still be outside of our room and food, coffee, anything that was left was spread everywhere because animals got into it.

Stayed 10 nights in Dec 2019

1/5

  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is not 5* resort-maybe 3. Service was terrible, restaurant below average, quality of alcohol very poor. That don’t care about the costumers. All inclusive resort and they asking extra money for everything. When I check out on my invoice there were things to pay that I did not take. Don’t go there!!!

Stayed 7 nights in Dec 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place for couples. Highly recommended! We will be back.

Stayed 3 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect vacation! Loved the property, the food and the people. Can't wait to go back.

Stayed 6 nights in Nov 2019