Ratings based on 175 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
for Couplesby A verified traveler from Richmond, VA
A great getaway from "The World."Posted Oct 5, 2015
Pros: Beautiful/clean grounds/facilities, tons of amazing food, well-make drinks, minibar restocked daily, friendly and hardworking staff, activities
Cons: My only complaint was that the bowling alley is located in the 24 hour restaurant/bar, and the place smelled like feet and a weird, warm cheese.
Location: We did not feel the need to leave the resort as there was plenty to keep us busy in our 5 days there.
My boyfriend and I are professional students who wanted to get out of town during the UCI World Bike Race Championships, as we had the week off from school. We went from Sunday, September 20th to Thursday, September 24th. Looking for an all-inclusive experience at a great price, we chose the hotel based on the boast of "enjoy 4 resorts in 1," and that statement surpassed our expectations. All of the hotel's facilities were beautiful, the drinks were flowing, and there was plenty to do; we especially enjoyed snorkling and paddleboarding, which were free at the resort. We did poolside zumba one day, which was a fun start to the day. The spa facilities are wonderful and have a relaxing and gorgeous view of palm trees. All of the staff were so friendly and eager to serve your every need. Since it was the rainy season, we were worried about storms ruining our time, but with a forecast of scattered t-storms daily, it rained a few of the afternoons for a maximum of 10 minutes and dried up within minutes. We had a very difficult time coming to terms with the fact that we at some point had to leave this absolute paradise and return to the real world. I would not be bored coming back to this resort, as I felt 5 days was not enough time to enjoy all Barcelo Maya has to offer. We would love to come back and experience the club premium experience.
for Familiesby A verified traveler from Cd. Juarez Chih.
Excelente complejo hotelero frente a Rivera MayaPosted Oct 2, 2015
Pros: La amabilidad de todos sus empleados y todos trabajan muy bien; Las instalaciones, Habitaciones y Areas verdes; La comida; Las Albercas; Las bebidas.
Cons: Limpieza de zargazo algunas areas de la Playa. Dar servicio/Bebidas area Playa. Cerrar Albercas hasta las 10:00 PM. Horarios de Activ. se entrelazan.
Location: Se disfruta mucho la naturaleza. Fuera del Hotel tambien hay muchos lugares a donde salir a divertirse, ejercitace y disfrutar la naturaleza (Xel-Ha).
Mi esposa, hija, hijo y yo pasamos unas vacaciones sensacionales. Todos disfrutamos de las instalaciones, el trato amable de los empleados, los excelentes bufet en almuerzo, comida y cenas, asi como tambien en los restautantes de especializacion ( por cita ), desgraciadamente nos falto tiempo para cenar en todos estos. Disfutamos mucho del Clima la semana de nuestra estancia ( Soleado y nublado ). Tambien disfutamos el delfinario, los eventos y shows presentados en los teatros del Hotel y el servicio de bebidas por los empleados durante estos. El excelente y versatil Mariachi (con acordeon) por las noches en la Plaza tocando canciones no solo de mariachi. Las actividades en Albercas y Playa ( vela, canotaje, Tricilos de playa, motos acuaticas) en fin terminabamos muy cansados al final del dia, pero tambien descansabamos tomando el sol en las amacas y camas de la Alberca y Playa. Los Restaurantes frente a la Playa servian excelentes Bufet, aperitivos y una gran diversidad de Bebidas preparadas ( alcoholicas y no alcoholicas ) , vinos de mesa y cervezas. Por las noches se descanza de verdad muy agusto, que estas listo para disfutar el siguiente dia. Desgraciadamente cuando te diviertes se te pasa el tiempo tan rapido que nos falto tiempo para disfrutar todas las instalaciones y atracciones del hotel ( La disco Jaguar, un poco mas del Gimnacio, el Golfito, el Sky, y otros), pero esta no sera la ultima vez y pronto regresaremos a disfrutar de nuevo otras excelentes vacaciones.
for Everyoneby A verified traveler from Miami, Florida
El mejor hotel de la Riviera MayaPosted Sep 8, 2015
Pros: Su ubicacion y el profesionalismo de su staff. La limpieza , actividades, y su restaurant Buffet.
Cons: el restaurant espanol , no esta a la altura de este Hotel. El trato del personal es excelente no asi la comida.
Location: Actividades en la Piscina, en el teatro, en los otros Hoteles del complejo exiten muchas actividades. excelente .
Es un hotel muy comodo, con un personal muy profesional. excelente ubicacion. Un buffet restaurant como pocos en su tipo, el mas completo que haya visto.
for Everyoneby A verified traveler from on
Great stayPosted Aug 28, 2015
Amazing hotel and facilities. The staff are really amazing, friendly and helpful. Resort is really clean and well maintained and there is a good variety of food even for vegetarians. The only downside was the beach was not that clean, there is a lot of seaweed that washes to the shore. (But that's Mother Nature, can't really control that)
by A verified traveler
Club Premium NOT PremiumPosted Aug 27, 2015
Pros: The Manager did make contact with me and we had a detailed discussion on Tuesday and he had the issues resolved. Provided some comps.
Cons: 75% of the Staff were very rude, the other 25% were extremely helpful and responsive
Location: Since we were forced to waste half of our vacation waiting on staff responses, arrivals and room moves we had limited time to enjoy our vacation.
We selected a Premium Swim-up Room Upon attempting to enter our Premium Room we were unable to open the door, AC was not working due to broken switch on balcony door. The room was so damp everything was WET! Mini bar was never clean out from prior guest and open half eaten food and open drinks filled it. One pool towel was provided for three quests. We notified the staff and including management and even had staff and management attempt to open the door and inspect the mini bar and extreme humidity in the room. It took two days to resolve, they finally decided to move us to the UPGRADED Premium. at 4pm Saturday the assistant manager came to my room and took me to the upgraded room to see. The room hand trash in the middle of the floor clearly not clean. The assistant Manager then said in order to be moved out of your room you must sign these documents. The documents were legal release of liability documents due to wasting two days of or vacation waiting on responses from staff due to being assigned a KNOWN defective PREMIUM room. I refused documents, returned my room, decided I will attempt to repair the switch to make the AC work. I received a call from the assistant manager indicating I would not have to sign the legal release documents and we would be moved. After moving into the BEST OF BEST this room had a broken door with sharp metal edges and the door could not locked. Tuesday afternoon the repairs were completed 41/2 days of 7 in NOT Premium conditions.
for Everyoneby A verified traveler from trinity al
great place to vacation...Posted Aug 24, 2015
Location: the location is about one hour from the airport. there is so many excursions to do in this area.
this was our 3rd trip to Cancun, Rivera Maya area in Mexico and our 2nd stay and this hotel. you couldn't ask for a better experience. this hotel has it all. five resorts in all. the resorts are all connected with beautiful pathways and gardens. staying at this resort you are allowed to enjoy all the amenities that each one has to offer. pools, restaurants , bars. weather you are traveling as a couple or family this is the place to stay. it does take about a hour from the airport but it is worth the ride. the rooms have everything that you need with a patio or balcony. we took many excursions from this hotel and they were all great. a great area and we never felt in danger or uneasy. everyone that works here is working for you........ cant wait to go back
by A verified traveler from mexico
DecepcionPosted Aug 11, 2015
Pros: Solo la atención en el rest y el bell boy
Cons: Organización, atención definitivamente
Muy mala atención en lobby, me dieron habitación ocupada y luego una sucia. Los extranjeros que atienden en lobby para registro son muy groseros y no saben hacer su trabajo. No hablan bien español. Hay instalaciones que tienen costo adicional y eso no viene explícito cuando compras habitación
for Everyoneby A verified traveler from Cd de México
Excelentes vacacionesPosted Aug 7, 2015
Pros: Limpio, confortable.
Cons: El personal de bares de alberca es muy seco e incluso algunos llegan a contestar groseramente.
El hotel sumamente recomendable en servicio y atención, lo único que no me pareció es que es un TODO INCLUIDO y hay servicios que no entran dentro de este concepto, por ejemplo dentro del hotel hay un parque (Isla Pirata) con 4 toboganes y el uso de esas instalaciones tienen costo extra de 20 USD por persona y la verdad se me hizo excesivo el precio.
for Everyoneby A verified traveler from Jacksonville, FL
Great property, relaxing setting and helpful staffPosted Aug 7, 2015
Pros: Hotel was clean, service was tremendous and the pools were incredible.
Cons: The food at the buffets was poor. It was pretty much flavorless and would rarely impress, especially the beachside.lunch locations. Best at Colonial.
Location: Lots of options for excursions, but they are expensive. Activities at the hotel are enough to keep you busy even without doing the paid ones.
We took our kids to Barcelo for their spring break and had a blast. The VIP upgrade was well worth it. Room service was nice, but the refrigerators in the room barely cool below room temperature. We kept things on ice instead. Having the daybeds in the suite made for a more comfortable stay for all. The food at the reservations required restaurants was superb, buffets not so much. It's important to get up and reserve your pool chairs early. If the resort is crowded, they will go fast. Best pool for kids is at the Colonial / Tropical. (You have access to all properties except Palace). This is a well run resort with a beautiful property. We will be back.
for Everyoneby A verified traveler from ciudad de mexico
Lindo hotel con playa excelentePosted Aug 4, 2015
Pros: Las habitaciones premium, la comida y la limpieza .
Cons: Que haya más personal en los restaurantes de especialidades y en el club premium
La atención en el club premium es muy amable, pero muy tardada. Es triste ver como han tirado palmeras, árboles y quitado tanto manglar. Le han quitado lo mejor qu tenía ese hotel. La comida muy abundante y deliciosa. Muy buena atención y excelente limpieza.