Yax-Muul Tours

The property was very nice overall. But the best part was the staff, very kind, responsive, and accommodating. Roberto in the restaurant was absolutely awesome. He was welcoming and attentive and even brought the kids a basket of donuts for national donut day. Worth coming back just for staff interactions. The front desk was always helpful and helped us to book transportation, car rental, excursions, seamlessly.

Staying at Tago was a wonderful experience! Check in was smooth and easy, our room was ready upon arrival. It was cleaned everyday with a PM turndown refresh to which the cleaning staff left desserts! They were quick to deliver for any water bottle refresh requests (and we had a lot!) Beach time was a lovely view with servers chronically checking in on you. There were plenty of seats and cabanas. I preferred the hotel restaurant (as opposed to Fara Fara), we frequented the guacamole and shrimp tacos. The drinks felt substantial and they ran specials each day (ex. 2x1 margs). Every afternoon, Mercedes and staff would circulate with cold towels, snacks and offer to clean your sunglasses. The reception area is small which made it easy for interactions with staff, it felt like the staff knew you. Our departing taxi arrived at least 15 mins early with help from the front desk, she gave us costs so we were aware ahead of time. Check out was also smooth. This area of hotel-zone Tulum is about a 20 min walk from the nightclubs, which for us wasn’t a big deal. It’s quiet all day, clean and beautiful. I think this property has done a great job with hospitality and I would absolutely stay here again! Thank you to the amazing staff at TAGO Tulum!!

Hotel is pretty, very unique and in the best location. Food is good. Room service people are very nice but the office people not helpful, arrogant, dismissive. Warning.. music is so loud that u can’t really talk on the tanning beds or cabanas. It’s blasting from 10am to 6 pm. Some nights till midnight. U can hear music in your room. I didn’t think it will be this extreme. Beds are ok, but the pillows are hard like cardboard. Bathrooms are open, meaning there’s only glass covering middle part of the body, bottom and top is all open. Kinda like airport doors. U cant have privacy in the bathroom or shower, this is problematic if u travel with someone u dont want them to hear you taking number 1 or 2 lol. Also there is no elevator. And there’s many many steps to walk around the property, like 3 floors. Rooftop restaurant is on 4th floor. Definitely not for everyone. I wish I knew All this. That’s why I’m writing detailed review for others.