Carretera Federal Playa del Carmen, Tulum, Tulum, QROO, 77780
Explore the area
LabnaHa Ecopark Adventures3 min walk
Cenote Manatí8 min drive
Soliman Bay9 min drive
Tulum, Quintana Roo (TUY)10 min drive
Choose dates to view prices
About this area
Located in Tulum, Cenote Casa Tortuga Tulum is near the beach. The area's natural beauty can be seen at Tulum National Park and Gran Cenote, while Xel-Há Park and Tulum Monkey Sanctuary are popular area attractions. LabnaHa Ecopark Adventures and Jungle Place are also worth visiting.
3-star hotel with outdoor pool and 24-hour front desk
This smoke-free hotel features an outdoor pool, a 24-hour front desk, and tour/ticket assistance. Self parking is free. All 12 rooms offer free WiFi, private yards, and plasma TVs with cable channels. Other amenities available to guests include refrigerators, ceiling fans, and showers.
Cenote Casa Tortuga Tulum offers 12 air-conditioned accommodations with ceiling fans and blackout drapes/curtains. 60-cm plasma televisions come with cable channels.
Bathrooms include showers. This Tulum hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
The front desk is open daily from 9:00 AM - 5:00 PM
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Staffed front desk
Pets not allowed (service animals welcome)
Service animals are exempt from fees
Children and extra beds
Children are welcome
Kids stay free! One child stays free when using existing bedding
Property payment types
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 20 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
We should mention
Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Property is also known as
Cenote Casa Tortuga Tulum Hotel
Cenote Casa Tortuga Tulum Tulum
Cenote Casa Tortuga Tulum Hotel Tulum
Frequently asked questions
Yes, Cenote Casa Tortuga Tulum offers free cancellation on select room rates, because flexibility matters! Please refer to Cenote Casa Tortuga Tulum cancellation policy on our site for more details about any exclusions or requirements.
As of Jul 27, 2021, prices found for a 1-night stay for 2 adults at Cenote Casa Tortuga Tulum on Aug 12, 2021 start from $38, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.
No, only service animals are welcome at the property.
Self parking is free at this property.
Check-in is from 1:00 PM - midnight. Late check-in is available during limited hours.
Check-out is at 11:00 AM.
Situated near the beach, this hotel is 1.9 mi (3.1 km) from Tulum National Park and within 9 mi (15 km) of Xel-Há Park and Tulum Mayan Ruins. Gran Cenote and Tulum Beach are also within 12 mi (20 km).
Overall score and ratings
We verify reviews to ensure the traveler booked with Expedia Group. Travelers may receive a savings voucher when they submit a review. We publish all reviews, positive or negative, that meet our guidelines.
Absolutely amazing i spent the extra 400 peseos got a suite right in front of the pool! Had dinner on the balcony.. mosquitos had dinner as well but was still amazing. You get a free entrance to cenote tortuga we took n ice chest some beer and bought a pizza up there great day i cant describe how beautiful it waz not to crowded either . Theres a restaurant and a store onsite its a litle expensive but it to be expected we went to the oxxo or the supermarket in tulum 20 minutos to get 50cent tacos then took them back fire 🔥 fire 🔥 (means amazing) expect to spend the whole day there they have a lazy river tour ..im NOT a tour guy i like drinking beer n maken my own way but this tour is cool 😎 next time ill bring a floating ice chest..also for the teenagers it has platforms to jump off into the cenote ,nothing crazy mom the worrier ..tallest 1 is like 10 feet and they make you where a life jacket
We booked it because of its location, which turned out to be the best feature of it. The ground is nicely maintained. We participated the tour. The water in cenote is pristine with many fishes. Staying in hotel saved us 50%, about $10 person each for the tour. The tour guide is just so-so, all we got from him is “put your shoes in this basket; you have 15 min in this cenote”. The next morning we got to the cenote early and enjoyed it all by ourselves for about 1 hour. It is surreally beautiful.
The basic quadruple room has two double beds and a kitchenette. AC was fine. Wifi was on during day time but not working in the evening—I think too many people tried to use it in the evening There are dinnerware but almost no pots and certainly no cutting knife and the stove cannot be light up so do not plan cooking there. Toilet was clogged each every time (we did not out the tissue in). We used the plunge but in the morning even plunge did not work. We used the one in reception.
-The close proximity to the cenotes was great and they include access to one Cenote and they give a discount for the 4 Cenote tour. The price of the hotel for the area is good especially when your friends are getting married at dreams tulum which costs 400$ USD/night.
—The dogs barking all night is the main problem (loud barking dogs all night long)and also being so far from town.
-You can stand on the side of the road and flag down a collictivo (shuttle van) for 25$ Mexican. If you take taxis in this area they will cost you around 300-500$ MXN that is very expensive.