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Cenote Casa Tortuga Tulum

Photo gallery for Cenote Casa Tortuga Tulum

Featured Image
Outdoor pool
Blackout drapes, free WiFi, bed sheets

Overview of Cenote Casa Tortuga Tulum

Cenote Casa Tortuga Tulum

3 out of 5

3.6/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
Carretera Federal Playa del Carmen, Tulum, Tulum, QROO, 77780

Explore the area

  • Popular LocationLabnaHa Ecopark Adventures3 min walk
  • Popular LocationCenote Manatí8 min drive
  • Popular LocationSoliman Bay9 min drive
  • AirportTulum, Quintana Roo (TUY)10 min drive

Choose dates to view prices

About this area


Located in Tulum, Cenote Casa Tortuga Tulum is near the beach. The area's natural beauty can be seen at Tulum National Park and Gran Cenote, while Xel-Há Park and Tulum Monkey Sanctuary are popular area attractions. LabnaHa Ecopark Adventures and Jungle Place are also worth visiting.

What's nearby

  • LabnaHa Ecopark Adventures - 3 min walk
  • Cenote Manatí - 8 min drive
  • Soliman Bay - 9 min drive
  • Dos Ojos Cenote - 18 min drive
  • Cenotes Sac Actun - 24 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 100 min drive


  • La Coqueta — 10 min walk
  • Oscar & Lalo — 17 min walk
  • Taqueria "Don Beto" — 8 min drive
  • Comida Yucateca "La Mestiza" — 8 min drive
  • Frosty's — 9 min drive

About this property

Cenote Casa Tortuga Tulum

3-star hotel with outdoor pool and 24-hour front desk
This smoke-free hotel features an outdoor pool, a 24-hour front desk, and tour/ticket assistance. Self parking is free. All 12 rooms offer free WiFi, private yards, and plasma TVs with cable channels. Other amenities available to guests include refrigerators, ceiling fans, and showers.
Cenote Casa Tortuga Tulum offers 12 air-conditioned accommodations with ceiling fans and blackout drapes/curtains. 60-cm plasma televisions come with cable channels.

Bathrooms include showers. This Tulum hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Ecotours
  • Outdoor pool

Family friendly

  • Full-sized refrigerator
  • Outdoor pool


  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Tour/ticket assistance

Languages spoken

  • Spanish


  • Outdoor entertainment area
  • Terrace


  • Smoke-free property

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan


  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels


  • 60-cm plasma TV
  • Cable channels

Food and drink

  • Refrigerator

Outdoor space

  • Yard


  • Window screens

Similar properties

See similar properties



Check-in from 1:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 20


Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 20 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Cenote Casa Tortuga Tulum Hotel
Cenote Casa Tortuga Tulum Tulum
Cenote Casa Tortuga Tulum Hotel Tulum

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 3 out of 8 reviews
5 - Excellent 38%
Rating 4 - Good. 2 out of 8 reviews
4 - Good 25%
Rating 3 - Okay. 1 out of 8 reviews
3 - Okay 13%
Rating 2 - Poor. 1 out of 8 reviews
2 - Poor 13%
Rating 1 - Terrible. 1 out of 8 reviews
1 - Terrible 13%




Staff & service




Property conditions & facilities

2/5 Poor

Traveled with family
Disliked: Staff & service
Even though I reserved and paid on Expedia they didn’t validate it and had to pay again . The worker was very disorganized. Location is nice so it was a bit disappointing.
Stayed 1 night in Jul 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing i spent the extra 400 peseos got a suite right in front of the pool! Had dinner on the balcony.. mosquitos had dinner as well but was still amazing. You get a free entrance to cenote tortuga we took n ice chest some beer and bought a pizza up there great day i cant describe how beautiful it waz not to crowded either . Theres a restaurant and a store onsite its a litle expensive but it to be expected we went to the oxxo or the supermarket in tulum 20 minutos to get 50cent tacos then took them back fire 🔥 fire 🔥 (means amazing) expect to spend the whole day there they have a lazy river tour NOT a tour guy i like drinking beer n maken my own way but this tour is cool 😎 next time ill bring a floating ice chest..also for the teenagers it has platforms to jump off into the cenote ,nothing crazy mom the worrier ..tallest 1 is like 10 feet and they make you where a life jacket
Stayed 1 night in Feb 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tay if you like the cenote
We booked it because of its location, which turned out to be the best feature of it. The ground is nicely maintained. We participated the tour. The water in cenote is pristine with many fishes. Staying in hotel saved us 50%, about $10 person each for the tour. The tour guide is just so-so, all we got from him is “put your shoes in this basket; you have 15 min in this cenote”. The next morning we got to the cenote early and enjoyed it all by ourselves for about 1 hour. It is surreally beautiful. The basic quadruple room has two double beds and a kitchenette. AC was fine. Wifi was on during day time but not working in the evening—I think too many people tried to use it in the evening There are dinnerware but almost no pots and certainly no cutting knife and the stove cannot be light up so do not plan cooking there. Toilet was clogged each every time (we did not out the tissue in). We used the plunge but in the morning even plunge did not work. We used the one in reception.
Stayed 2 nights in Dec 2020

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-The close proximity to the cenotes was great and they include access to one Cenote and they give a discount for the 4 Cenote tour. The price of the hotel for the area is good especially when your friends are getting married at dreams tulum which costs 400$ USD/night. —The dogs barking all night is the main problem (loud barking dogs all night long)and also being so far from town. -You can stand on the side of the road and flag down a collictivo (shuttle van) for 25$ Mexican. If you take taxis in this area they will cost you around 300-500$ MXN that is very expensive.
Stayed 2 nights in Jan 2020

5/5 Excellent

Stayed 1 night in May 2021