Nopalitos Lagoon Tours

Disappointing Stay – Construction, Noise, and Poor Service Our stay at Kannan Tulum from Thursday to Saturday in October 2026 was extremely disappointing. The hotel appeared to be an active construction site while we were staying there, which significantly affected our experience. There was constant construction noise from the floor above, making it difficult to relax. The rooftop bar was closed, the spa had no staff available, and when we asked the reception team about it, they simply said they didn’t know. To make matters worse, we had no hot water during our stay. The front desk service was equally disappointing. The reception was staffed by two young trainees who were frequently on their phones and were not helpful when we needed assistance. There was a clear lack of communication, professionalism, and basic guest support. Noise was another major issue. The beach club played loud music continuously from 8 AM to 8 PM, and the rooms are not properly soundproofed. This meant there was virtually no opportunity to relax in the room during the day. While some music might be expected at a beach club, having it blaring for 12 hours a day, combined with construction noise, made the experience exhausting rather than relaxing. The pool was also a letdown. It is part of the beach club and extremely shallow, making it unsuitable for actual swimming.

The staff were some of the the most helpful and friendly people I have ever dealt with when traveling. This says a lot as I travel half the year. The food and drinks at the restaurants was wonderful. The one thing I will point out is that the hotel owners need to work on updating broken patio furniture and the hotel as a whole. For what they charge it really was sad to see the hotel looking worn out. Note: we had 4 villas (not really a villa more like room with deck) for 7 days and the air con did not work well in one of the villas. Power was out several times for long periods which meant no water either but we understand this can be typical in the area. The highlight besides the beauty of the area was the staff.