Search and Rent Puerto Aventuras Condos

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"“5-Star Fraud” – Ocean Riviera Paradise ⭐ 1/5 – 5-STAR FRAUD This hotel is a complete scam. It’s advertised as a 5-star resort, but the reality is far from it. Severely understaffed, slow and disorganized service, and poor customer attention. The food is very low quality, with limited options and endless lines for everything, even the buffet. Several times we couldn’t even get into the restaurants. The beach is full of rocks and seaweed, not what you expect in Cancun. You pay for luxury and get chaos instead. Do not recommend at all. There are much better options for the same price. “Fraude de 5 estrellas” – Ocean Riviera Paradise ⭐ 1/5 – FRAUDE DE 5 ESTRELLAS Este hotel es un engaño total. Lo venden como 5 estrellas, pero la realidad es completamente diferente. Falta de personal en todas las áreas, servicio lento, desorganizado y con muy mala atención. La comida es de pésima calidad, con muy pocas opciones y colas interminables para todo, incluso para el buffet. En varias ocasiones ni siquiera pudimos entrar a los restaurantes. La playa está llena de rocas y algas, nada que ver con lo que uno espera en Cancún. Pagas por lujo y recibes una experiencia caótica. No lo recomiendo para nada. Hay opciones mucho mejores por el mismo precio. "

"We had a great vacation thanks to Expedia promotion "

"Everything was wonderful, but the elevators kept breaking down. I’ve been there three times and never experienced any breakdowns before. Also, my air conditioner was VERY loud! Maintenance came to fix it, but that only worked temporarily. I’ll still go back there, but I hope everything is fixed."

"everything was excellent, very happy!!"

"Lets start from the beginning, the food at this resort is terrible. We stayed at Royal level and the food wasn’t any better then the buffet. The sewer smell in the resort is very off putting. We were made to change rooms because of a leak they had in the room under us. We came back from breakfast and the water in the shower and tub were shut off, we were told they had to turn it off due to a leak. We were understanding and told the staff its fine and when we would be back so our water could be turned back on. We came back to our room and there were five men in our bathroom cutting a hole in the ceiling with all of our personal belongings everywhere. At rhis point we were upset. Went to the desk and we were told it would be five minutes. We were lied to and the manager caught us as we were about to go to the pool and told us we had to change rooms. All in all it was about 5 hours lost of our vacation. This resort needs alot of updating. The best part was the wild life. "

"It is extremely diffivult to get in touch with someone for room service, for simple requests such as towels or water. It is also impossible to get a reservation at one of the restuarants that required reservations "

"The hotel and staff were amazing our entire experience was great except for our tub on our sky terrace did not work, we had called twice throughout our stay, and it wasn’t fix ;( when we voiced our concerns we were told there was no record of the calls;( Everything else was great all the restaurant and bar staff were amazing! They are friendly and work so hard, and pay attention it every detail. Top notch service! Anything you asked for they delivered . "

"Our was clean and updated. We have an amount of preferred time which was bigger and more private than those on the ocean side. The property was beautiful. Not very accessible for those in a wheelchair or a scooter. The staff were great. We did have different experiences with staff at different restaurants. "