“It took the guy on reception 15 minutes to answer the bell. And another 20 minutes to find my booking. They won't let u take the room key out of the hotel. He tried to persuade my to pay more to upgrade the room. And they have a notice up saying if you give them a five star review the will give you 10 percent off a room or £5 in cash. Clearly they know the are not up to standard.”
“Unfortunately, one member of staff, Asif, was particularly rude, dismissive, and unhelpful. His attitude was quite remarkable and certainly not what one would expect from a property operating at this level. The interaction alone made the hotel feel far more like a one-star establishment than the five-star experience advertised.
I was also rather surprised to discover the £4.50 “tray service” charge added to every room service order. Apparently, this is the cost of having the order brought to……