“Too crowded with guest, insufficient stuff to handle check in & check out.
we waited for an hour for them to bring our luggage to the room, when we called the reception, they said they have delivered allready. (we were in the room all the time and didnt' receive the luggages) After 15mins more, the luggages finally arrive our room.....
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“My husband and I had an incredible stay at this hotel.
First of all, we would like to mention how kind and welcoming all the staff were, starting with the reception team. A special thank you to Eva and Novita, who were absolutely nice and made us feel so welcome.( I don’t remember the names of the other members of the reception team, but we also really appreciate all their help and kindness throughout our stay.) The managers, housekeeping team, the security staff at the entrance who always……
“room is clean and tidy, staffs are polite. but the water pressure is way to weak to a good shower. and the concierge service is too slow.
we also have the add-on buffet dinner, the quality and options of food needs lots of improvement, not worth the price, the water drop from the air con on top of each dinning table is another problem. ”