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Beach nearby, sun loungers
Outdoor pool, cabanas (surcharge), pool umbrellas
Outdoor pool, cabanas (surcharge), pool umbrellas
Outdoor pool, cabanas (surcharge), pool umbrellas

Guest reviews

4.5 out of 5 Wonderful
548 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Pet Friendly
Air Conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays

Map

Explore the area

Popular LocationPlaya del Carmen Main Beach4 min walk
Popular LocationNuestra Senora del Carmen Catholic Church4 min walk
Popular LocationCentral Square7 min walk
AirportPlaya Del Carmen, Quintana Roo (PCM)9 min drive

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  • Room, 2 Queen Beds

    5/5 guest room rating

    Room amenities

    • 550 sq ft
    • City view
    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds
  • Suite, 1 King Bed, City View

    Room amenities

    • 855 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 King Bed, City View
  • Deluxe Room, 1 King Bed

    4/5 guest room rating

    Room amenities

    • 550 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed
  • Deluxe Room, 2 Queen Beds

    Room amenities

    • 547 sq ft
    • City view
    • Sleeps 4
    • 2 Queen Beds
    More detailsDeluxe Room, 2 Queen Beds
  • Junior Suite, 1 King Bed (Panoramic)

    Room amenities

    • 1100 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed (Panoramic)
  • Room, 1 King Bed

    3.6/5 guest room rating

    Room amenities

    • 500 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed
  • Room, 1 Queen Bed

    4.7/5 guest room rating

    Room amenities

    • 360 sq ft
    • City view
    • Sleeps 2
    • 1 Queen Bed
    More detailsRoom, 1 Queen Bed
  • Suite, 1 King Bed (Thompson)

    Room amenities

    • 850 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 King Bed (Thompson)

About this area

Playa del Carmen

Located in Playa del Carmen, Thompson Playa Del Carmen - Adults Only is connected to a shopping center. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach Club. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. Discover the area's water adventures with kayaking, scuba diving, and snorkeling nearby, or enjoy the great outdoors with ecotours. Our guests love the hotel's central location.
Visit our Playa del Carmen travel guide
View in a map
Popular Location

What's nearby

  • Playa del Carmen Main Beach - 4 min walk
  • Nuestra Senora del Carmen Catholic Church - 4 min walk
  • Mamitas Beach Club - 6 min walk
  • Central Square - 7 min walk
  • Pier Navega - 8 min walk

Getting around

  • AirportCancun Intl. Airport (CUN) - 50 min drive

About this property

Thompson Playa Del Carmen - Adults Only

Elegant adults-only beach hotel
At Thompson Playa Del Carmen - Adults Only, spend the day playing on the nearby beach then return to dine at one of the hotel's 3 restaurants. All 92 rooms offer free WiFi, 24-hour room service, and LED TVs with digital channels. Other amenities available to guests include minibars, premium bedding, and rainfall showerheads.
Thompson Playa Del Carmen - Adults Only offers 92 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Thompson Playa Del Carmen - Adults Only is listed in the 2017 Condé Nast Traveler Top 100 List.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of GBAC STAR (Hyatt)
Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking: USD 15 per night
  • Off-street parking
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Continental breakfast available for a fee daily 7 AM–noon: USD 22-40 per person
  • 3 restaurants and 1 coffee shop/café
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Free bicycle rentals
  • Lifeguards on site
  • Nightclub
  • Outdoor pool
  • Shopping
  • Spa services

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Business center
  • Conference space

Outdoors

  • Beach loungers
  • Lifeguards on site
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage - deep-tissue
  • Massage - sports
  • Massage - Swedish
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Roll-in shower

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste

Entertainment

  • 55-inch LED TV
  • Digital channels
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Free local calls
  • Free long-distance calls
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Restaurant dining guide
  • Turndown service

Policies

Check-in

Check-in from 3 PM - 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

Pets stay free
Dogs only
Up to 40 lbs

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are available for USD 40.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 34.80 per accommodation, per night. This fee does not apply to children under 1 year of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 22 and USD 40 per person (approximately)
  • Airport shuttle fee: USD 220 per vehicle (roundtrip)
  • Valet parking fee: USD 15 per night
  • Pet deposit: USD 150 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen
Thompson Carmen Carmen
Thompson Playa Del Carmen
Thompson Playa Del Carmen - Adults Only Hotel
Thompson Playa Del Carmen - Adults Only Playa del Carmen
Thompson Playa Del Carmen - Adults Only Hotel Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at Thompson Playa Del Carmen - Adults Only and receive a full refund?
Yes, Thompson Playa Del Carmen - Adults Only offers free cancellation on select room rates, because flexibility matters! Please refer to Thompson Playa Del Carmen - Adults Only cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Thompson Playa Del Carmen - Adults Only?
As of Sep 20, 2020, prices found for a 1-night stay for 2 adults at Thompson Playa Del Carmen - Adults Only on Oct 4, 2020 start from $129, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Thompson Playa Del Carmen - Adults Only have a pool?
Yes, this property has an outdoor pool.
Is Thompson Playa Del Carmen - Adults Only pet-friendly?
Yes, this hotel allows dogs with a maximum weight of up to 40 lbs per pet. There's a deposit of USD 150 per night.
How much is parking at Thompson Playa Del Carmen - Adults Only?
Valet parking is available for USD 15 per night.
What time is check-in at Thompson Playa Del Carmen - Adults Only?
Check-in is from 3 PM–11:30 PM. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at Thompson Playa Del Carmen - Adults Only?
Check-out is at noon. Late check-out is available for a fee (amount may vary, subject to availability).
Does Thompson Playa Del Carmen - Adults Only provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 220 per vehicle applies.
Where is Thompson Playa Del Carmen - Adults Only located?
Located in Downtown, this luxury hotel is steps from Calle Corazón and Quinta Avenida. Playa del Carmen Main Beach and Nuestra Senora del Carmen Catholic Church are also within 5 minutes.
4.5
Wonderful
548 reviews
5 - Excellent
383
4 - Good
102
3 - Okay
39
2 - Poor
13
1 - Terrible
11

4.8/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely for young adults who like to party- not to relax
Stayed 7 nights in Feb 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time at the Thompson Hotel Playa Del Carmen Mexico. The service was top notch the food was incredible and the ambiance was unmatched. I would definitely go again
Stayed 4 nights in Mar 2020

4/5 Good

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

4/5 Good

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel a lot of artsy things around the property. Good music at pool but definitely not a heated pool, would’ve been nicer if pool had been bigger and maybe if there was a hot tub. I didn’t like that in the rooms there wasn’t much privacy when it came to using the washroom. Even with all doors closed you could still see someone using the bathroom and/or showering
Stayed 4 nights in Mar 2020

5/5 Excellent

Stayed 4 nights in Mar 2020