Find Cheap Hostels in Riviera Maya

"Loved everything about our stay"

"I booked the river jump room.$13,800 for 6 nights. On Expedia it shows a pad off the balcony with no railing so u can jump straight into the river. Upon arriving there was no rooms of this type left and gave me a walk in to the river. Would not discount me. Expedia only offered $2k in credit to be used in 18 months. However this upgrade cost me $3600. Also do not believe the concierge’s. They will tell you absolutely anything and everything to get you off the phone if you are wanting information regarding Park hours, and when to catch the bus, go to the bus terminal and look up on their boards do not take the concierge‘s word, too many times they were incorrect. "

"We never went to a elacart due people can book online prior to getting to hotel so people who never been there have no chance to go to a meal, no people around the pools asking for drink orders ,having to pay to see some of the shows is not all inclusive resort, the prices at the gift shop are very high also,having one room key is inconvenient "

"Lack in support from certain staff at check in. Not accommodating to any of our special requests. "

"Our room was always clean. The staff thought out the property was very nice and helpful. The ocean views were beautiful. Best place we had stayed at. "

"Room had a forest view over the Zen pool. Also had a bathtub on the balcony. Wife loved it!"

"I stayed at Copal Tulum Hotel for four days and overall had a great experience. The atmosphere is beautiful, with a relaxing jungle vibe that makes it easy to unwind. The cenote on the property was definitely a highlight—such a unique and wonderful feature. The yoga sessions were a 10/10, and the on-site photographer was also excellent. The food at the restaurant on the property was really good as well—everything I tried was fresh and flavorful. Transportation arrangements were smooth and well accommodated, which made getting around much easier. The staff truly made a difference in my stay. Max was especially pleasant, kind, and very helpful, and Johnny was also incredibly supportive throughout my visit. The only downside was that the door was sometimes difficult and inconvenient to lock and open. I also purchased an upgraded room, which did not meet my expectations, it felt a bit small base on what is shown. Overall, despite a couple of minor inconveniences, I would absolutely stay here again. "

"it was so funnnnn!! so worth it esp if u have kids. But next time we’re prob gonna stay at the no kids resort "

"Staff was fantasict but the some bartenders didn't know drinks very well couldn't get it right even using a translation app."