Riviera Maya Chalets

"We’ve stayed at many Hilton Hotels & Resorts properties, so we had high expectations—especially after visiting another resort in Cancun (not a Hilton) a few months prior. Unfortunately, this resort fell short in several areas. The food was underwhelming, and while the staff were kind, they seemed consistently overworked and understaffed—especially at restaurants and for the shuttles. We stayed at Casa 5, which is farther from the lobby, and shuttle wait times were often 10+ minutes. Our last day was especially disappointing. At the kids’ pool, it was difficult to get food or drinks due to only a couple of servers handling a large crowd. For the price of an all-inclusive, there wasn’t anything that felt special. Store prices were extremely high—we paid $55 for sunscreen, and most items were about three times U.S. prices. Definitely bring your own essentials. The room was decent with an ocean view, but the frosted glass bathroom doors weren’t ideal for a family with kids. On the positive side, the beach was beautiful (bring water shoes due to coral), and the drinks were strong—unlike some other resorts in Cancun. Overall, we wouldn’t return."

"Best resort !"

"Staff was amazing, everyone deserves a raise. Food was a solid 8/10. Breakfast selection was huge. I wish the had more meat selections though. Amenities were beautiful. Was preferred club so extra perks were good but hard to distinguish from a regular guest. Overall a beautiful resort I would love to stay again. Thank you secrets! "

"Our stay was excellent! We opted for a Family Select swim out room and it was totally worth the upgrades. Our son woke up every morning and swam first thing while we ordered room service for breakfast. The beach was not crowded at all and the staff was so accommodating and welcoming. The facility was super clean and I felt like a royalty! It was our beat vacation by far. "

"We had a wonderful stay at Catalonia Royal Tulum. The hotel itself was very clean, and one of our absolute favorite parts was the walk from the main area to the pool and beach—it’s a beautiful jungle path that really makes the experience feel unique and peaceful. Along the way, we saw lots of coatis, which were so fun and added to the whole nature vibe. The restaurants were very good overall, and we upgraded to the Privilege package, which was definitely worth it—especially for access to the Bloved restaurant, which we loved. The beach was absolutely beautiful. We spent so much time just sitting, relaxing, and enjoying the view. The breakfast buffet was also a highlight—very expansive with tons of options, so there was always something for everyone. The only downside for us was the amount of smoking throughout the resort. Unfortunately, we often couldn’t leave our balcony door open because of the cigarette smell, and it was noticeable in many areas. It’s a bit of a drawback, especially in such a stunning natural setting. Overall, a great stay with beautiful surroundings, good food, and a relaxing atmosphere—with just that one area for improvement."

"This is my third time at this resort and every time has been great. Honestly, the food is average but who goes to a sun destination for the food anyway. It's all about the sand, sun, and relaxation and this resort delivers. And it's close proximity to 2 major parks(Xplor and Xcaret) cut our travel time down huge so we could spend more of our vacation enjoying everything else! This resort is great for girlfriends, couples and families add there is something for everyone to enjoy. And it's jungle environment means you are immersed in nature and not packed on top of one another. "

" Very lovely place , food and amenities were amazing "

"The rooms were clean. Some staff was friendly and others were rude. The resort has plenty of room and lots of things to do. A couple of things that need improvement were being able to make reservations at the restaurants. We could not get into one the whole time we were here. We ate at the buffet. And the pools need to be open later than 6 pm. I would definitely return as for the most part it was a great trip"

"The rooms were good and the food was excellent. The heavy pressure sales for membership however took a good 3-4 hours of our day. "