Riviera Maya Scuba Diving Vacations

Excellent value and service for money but had some downsides - rooms are not renovated in Sian Kaan (yet), phone wasn’t working, a bit too much spa and add on services advertising even after purchasing a spa treatment (staff is very polite though!). Didn’t know mosquitoes gonna be a problem this time of the year (Oct) but the pharmacy sold mosquito repellent which came in handy and we couldn’t have survived without it. All minor inconveniences aside, the service is exceptional and i’d visit again.

While the property, staff niceness, and food was great, we (party of 2) didn’t go without hiccups along the way. The property has a shuttle transport service as the restaurants are spread throughout & the property is massive. They advertise that a shuttle arrives at a stop every 20 minutes, but the 20 min wait time was far & few. We waited several times for over 20 minutes to get shuttle service, & once one never came so we had to walk- again massive property to walk back to the adults only side. If we had reservations, at a certain time we were almost sure to be late. Next, we reserved a 7:30p dinner at a restaurant & when we arrived, we were not on the list. The next day, we checked in with our assigned concierge & discovered that the dinner reservation had been canceled. Luckily, the restaurant manager allowed us to dine “without a reservation”, but it was not a pleasant experience to go through when we reserved our dinner properly. In addition to the dinner hiccup, it seems like some of the staff do not know when some of the restaurants are open/closed. Twice we were directed to a restaurant as an employee told us it was open & when we arrived, we discovered it was closed. One of those restaurants was JoJo’s, and we learned that it had been closed for a year due to a hurricane last year. Why the staff directed us there is beyond me. Overall, I’d rate our 5 night stay as a C, due to being inconvenienced several times. Fuentes restaurant was a very good experience.

Awesome place. This was our second visit; we brought the whole family for our 10th anniversary. Everything was excellent: great food, drinks, and amazing staff.

Excellent value and service for money but had some downsides - rooms are not renovated in Sian Kaan (yet), phone wasn’t working, a bit too much spa and add on services advertising even after purchasing a spa treatment (staff is very polite though!). Didn’t know mosquitoes gonna be a problem this time of the year (Oct) but the pharmacy sold mosquito repellent which came in handy and we couldn’t have survived without it. All minor inconveniences aside, the service is exceptional and i’d visit again.

While the property, staff niceness, and food was great, we (party of 2) didn’t go without hiccups along the way. The property has a shuttle transport service as the restaurants are spread throughout & the property is massive. They advertise that a shuttle arrives at a stop every 20 minutes, but the 20 min wait time was far & few. We waited several times for over 20 minutes to get shuttle service, & once one never came so we had to walk- again massive property to walk back to the adults only side. If we had reservations, at a certain time we were almost sure to be late. Next, we reserved a 7:30p dinner at a restaurant & when we arrived, we were not on the list. The next day, we checked in with our assigned concierge & discovered that the dinner reservation had been canceled. Luckily, the restaurant manager allowed us to dine “without a reservation”, but it was not a pleasant experience to go through when we reserved our dinner properly. In addition to the dinner hiccup, it seems like some of the staff do not know when some of the restaurants are open/closed. Twice we were directed to a restaurant as an employee told us it was open & when we arrived, we discovered it was closed. One of those restaurants was JoJo’s, and we learned that it had been closed for a year due to a hurricane last year. Why the staff directed us there is beyond me. Overall, I’d rate our 5 night stay as a C, due to being inconvenienced several times. Fuentes restaurant was a very good experience.

While the property, staff niceness, and food was great, we (party of 2) didn’t go without hiccups along the way. The property has a shuttle transport service as the restaurants are spread throughout & the property is massive. They advertise that a shuttle arrives at a stop every 20 minutes, but the 20 min wait time was far & few. We waited several times for over 20 minutes to get shuttle service, & once one never came so we had to walk- again massive property to walk back to the adults only side. If we had reservations, at a certain time we were almost sure to be late. Next, we reserved a 7:30p dinner at a restaurant & when we arrived, we were not on the list. The next day, we checked in with our assigned concierge & discovered that the dinner reservation had been canceled. Luckily, the restaurant manager allowed us to dine “without a reservation”, but it was not a pleasant experience to go through when we reserved our dinner properly. In addition to the dinner hiccup, it seems like some of the staff do not know when some of the restaurants are open/closed. Twice we were directed to a restaurant as an employee told us it was open & when we arrived, we discovered it was closed. One of those restaurants was JoJo’s, and we learned that it had been closed for a year due to a hurricane last year. Why the staff directed us there is beyond me. Overall, I’d rate our 5 night stay as a C, due to being inconvenienced several times. Fuentes restaurant was a very good experience.