Riviera Maya Scuba Diving Vacations

This is not luxury the rooms tulum was better we have family staying it here and we went to visit . There TV have apps. The room was bigger. Our jacuzzi was old and dirty . No lights around it . Our room phone didn’t work . The food was small portions compared to tulum. I would not waste spending my money here z

Room is very dirty

Hotel muy bonito ala orilla de la playa el personal muy servicial y amable buenos eventos de entretenimiento y la comida deliciosa

I wish I had understood what this resort actually was before booking. We left early, paid for another resort AND transportation because the experience was so different from what was advertised. My biggest warning: DO NOT book expecting a traditional Caribbean beachfront vacation. Expedia advertises this property as “On private beach” and having a “private beach,” which was a major reason we booked. What we found was an enclosed cove/lagoon-like swimming area, NOT direct open-ocean beach access. Had this been accurately disclosed, we NEVER would have booked. The property was extremely difficult to navigate with children and a stroller, requiring us to repeatedly lift and carry it. The all-inclusive dining experience was also disappointing. At 9:30 p.m., my wife tried to bring pizza back for our tired children and was told she couldn't unless we PAID for room service. She had to get our children out of bed so they could eat. We spent HOURS with Expedia and the front desk trying to resolve this. Our ROOM was never the problem, yet they repeatedly offered room changes/upgrades instead of addressing our actual complaints. Eventually, we stopped wasting our vacation fighting for a solution, booked another resort ourselves, and left. If you want direct Caribbean beach access, good food/drinks, accessibility with young children, and attentive hospitality, LOOK ELSEWHERE. We will NOT return.

Seulement un restaurant était ouvert. Dommage. Pour la plage, encore beaucoup de sargasses, désagrable de s'y promener et même aller à la mer.

This is not luxury the rooms tulum was better we have family staying it here and we went to visit . There TV have apps. The room was bigger. Our jacuzzi was old and dirty . No lights around it . Our room phone didn’t work . The food was small portions compared to tulum. I would not waste spending my money here z

Room is very dirty

Hotel muy bonito ala orilla de la playa el personal muy servicial y amable buenos eventos de entretenimiento y la comida deliciosa

There is not much in this hotel to do and it is called all inclusive