“WORST CUSTOMER SERVICE IVE EVER DEALT WITH. I’m appalled that Expedia said this is a VIP access hotel and gave it 9.0. I will NEVER use expedia again to book hotels or flights. It took 2 HOURS to check into my hotel WHEN IM ONLY THERE FOR TWO DAYS. IVE NEVER DEALT WITH THAT IN MY LIFE AND THIS IS MY FOURTH TIME STAYING IN NYC THE PAST TWO YEARS. I usually just book at Marriott or Hilton and have no issues checking in. And ON TOP OF THAT I PAID AN EXTRA $50 FOR A KING BED AND THEY GAVE ME A QUEEN……