“Our stay started off extremely disappointing. When we arrived, we were informed that the hotel had overbooked and the waterfront room we had reserved months in advance was no longer available. Instead of honoring our reservation or offering a comparable solution, we were told we could stay in a non-waterfront room for the same price. Paying full price for a room that lacked the main feature we specifically booked is completely unacceptable.
Overbooking should not become the guest’s problem,……
“Our stay started off extremely disappointing. When we arrived, we were informed that the hotel had overbooked and the waterfront room we had reserved months in advance was no longer available. Instead of honoring our reservation or offering a comparable solution, we were told we could stay in a non-waterfront room for the same price. Paying full price for a room that lacked the main feature we specifically booked is completely unacceptable.
Overbooking should not become the guest’s problem,……
Erica