Hawaii Eco-friendly Vacations

Lovely property with nice amenities. My wife was stuck in an elevator. No one responded to her pressing the alarms in the elevator, nor did anyone respond to her calls on the elevator phone for at least 10 minutes. She called me on her cell phone and I walked to the front desk to report the issue. Only then was there a response. The maintenance person who responded was not very polite - his comment to my wife was that she should "calm down." We were surprised that no one from management followed up with us. A plate of fruit was delivered to our room - as we were checking out.

Wasn't able to use the hot tub or the "quiet pool." Rooms were outdated and mattress in our room were really old. Curtains needed to be cleaned bad and had stains all over them. Dresser smelled really bad, so I couldn't put my clothes in it. Kitchen, bathrooms, floors, windows were really clea. It was nice that the room had stuff to play in the pool, sand toys for kids, and sunblock.

Room was fantastic, pool area was great, staff was the best part

Very beautiful property overall and great location! The one bedroom suite was perfect for our family of 4 with two teens. Really loved the restroom in our suite. Huge and had some nice upgrades like motion censored lights when you entered. The outside walking path was wonderful along the coast, and we took advantage of that. Staff was extremely helpful and I left a ballcap one day at the beach and one of the beach staff members kept it safe for me. Our 16 year old also lost her AirPod case which thankfully was personalized and the hotel found that for us as well. The free shuttle service to other nearby resorts and dinner spots was great. The staff at Pilina was terrific. The Pizza in the market was a hit and our teens enjoyed it multiple times. The server at Ko was great and high energy and helped customize our meal choices. Some areas for improvement- the hotel did not offer any fresh green juices. We like to have those in the morning at breakfast and there wasn’t any on the entire premises. Also, the cabanas were all in loud areas around the main pools with kids screaming in the pool and throwing balls that were hitting our chairs. We reserved 4 days of cabanas and finally cancelled day 4 because they just weren’t relaxing in the locations they were placed in. We have a 16 and 17 year old and when we booked the 4 cabanas we asked to book them at the adult pool but were told no since our kids aren’t 18. Terrible. Our kids are quiet so this was a miss. Great trip otherwise!

This resort was great! Great pools, great food, great entertainment, close to the outdoor mall for shopping and sweet treats, beach was amazing (a little windy but clean and close to the resort). Location of this property was really good. Only negative i would say was the original room we booked was in the main part the hotel (room was a little older and smaller which made it tighter for our family but the A/C was great). The 2nd room we moved to was on the north tower and it came with the “lounge”. The lounge was worth every penny of the upgrade. Let me repeat “worth every penny”. The lounge provided a complementary breakfast and dinner every day with a different menu each day. It also had snacks and beverage area for complementary mid day snacks/drinks. Our kids loved it so much. There was a bar in the lounge with perfect views to watch the sunset each day. Would definitely go back to this resort.

Overall good experience staff was grate drinks were a little overpriced but it’s Hawaii

Very beautiful property overall and great location! The one bedroom suite was perfect for our family of 4 with two teens. Really loved the restroom in our suite. Huge and had some nice upgrades like motion censored lights when you entered. The outside walking path was wonderful along the coast, and we took advantage of that. Staff was extremely helpful and I left a ballcap one day at the beach and one of the beach staff members kept it safe for me. Our 16 year old also lost her AirPod case which thankfully was personalized and the hotel found that for us as well. The free shuttle service to other nearby resorts and dinner spots was great. The staff at Pilina was terrific. The Pizza in the market was a hit and our teens enjoyed it multiple times. The server at Ko was great and high energy and helped customize our meal choices. Some areas for improvement- the hotel did not offer any fresh green juices. We like to have those in the morning at breakfast and there wasn’t any on the entire premises. Also, the cabanas were all in loud areas around the main pools with kids screaming in the pool and throwing balls that were hitting our chairs. We reserved 4 days of cabanas and finally cancelled day 4 because they just weren’t relaxing in the locations they were placed in. We have a 16 and 17 year old and when we booked the 4 cabanas we asked to book them at the adult pool but were told no since our kids aren’t 18. Terrible. Our kids are quiet so this was a miss. Great trip otherwise!

The resort was beautifully maintained, the location was great. The room was nicely appointed and comfortable. Definitely will go back.

Wasn't able to use the hot tub or the "quiet pool." Rooms were outdated and mattress in our room were really old. Curtains needed to be cleaned bad and had stains all over them. Dresser smelled really bad, so I couldn't put my clothes in it. Kitchen, bathrooms, floors, windows were really clea. It was nice that the room had stuff to play in the pool, sand toys for kids, and sunblock.

Room was fantastic, pool area was great, staff was the best part

Very beautiful property overall and great location! The one bedroom suite was perfect for our family of 4 with two teens. Really loved the restroom in our suite. Huge and had some nice upgrades like motion censored lights when you entered. The outside walking path was wonderful along the coast, and we took advantage of that. Staff was extremely helpful and I left a ballcap one day at the beach and one of the beach staff members kept it safe for me. Our 16 year old also lost her AirPod case which thankfully was personalized and the hotel found that for us as well. The free shuttle service to other nearby resorts and dinner spots was great. The staff at Pilina was terrific. The Pizza in the market was a hit and our teens enjoyed it multiple times. The server at Ko was great and high energy and helped customize our meal choices. Some areas for improvement- the hotel did not offer any fresh green juices. We like to have those in the morning at breakfast and there wasn’t any on the entire premises. Also, the cabanas were all in loud areas around the main pools with kids screaming in the pool and throwing balls that were hitting our chairs. We reserved 4 days of cabanas and finally cancelled day 4 because they just weren’t relaxing in the locations they were placed in. We have a 16 and 17 year old and when we booked the 4 cabanas we asked to book them at the adult pool but were told no since our kids aren’t 18. Terrible. Our kids are quiet so this was a miss. Great trip otherwise!

Wasn't able to use the hot tub or the "quiet pool." Rooms were outdated and mattress in our room were really old. Curtains needed to be cleaned bad and had stains all over them. Dresser smelled really bad, so I couldn't put my clothes in it. Kitchen, bathrooms, floors, windows were really clea. It was nice that the room had stuff to play in the pool, sand toys for kids, and sunblock.

Room was fantastic, pool area was great, staff was the best part

Very beautiful property overall and great location! The one bedroom suite was perfect for our family of 4 with two teens. Really loved the restroom in our suite. Huge and had some nice upgrades like motion censored lights when you entered. The outside walking path was wonderful along the coast, and we took advantage of that. Staff was extremely helpful and I left a ballcap one day at the beach and one of the beach staff members kept it safe for me. Our 16 year old also lost her AirPod case which thankfully was personalized and the hotel found that for us as well. The free shuttle service to other nearby resorts and dinner spots was great. The staff at Pilina was terrific. The Pizza in the market was a hit and our teens enjoyed it multiple times. The server at Ko was great and high energy and helped customize our meal choices. Some areas for improvement- the hotel did not offer any fresh green juices. We like to have those in the morning at breakfast and there wasn’t any on the entire premises. Also, the cabanas were all in loud areas around the main pools with kids screaming in the pool and throwing balls that were hitting our chairs. We reserved 4 days of cabanas and finally cancelled day 4 because they just weren’t relaxing in the locations they were placed in. We have a 16 and 17 year old and when we booked the 4 cabanas we asked to book them at the adult pool but were told no since our kids aren’t 18. Terrible. Our kids are quiet so this was a miss. Great trip otherwise!