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Good location close to ginza and all food places. Staff is very prompt, understand english and service is excellent. The room sizes are good compared to other tokyo hotels. This is my second time staying at imperial and it offers consistently good service.
Every aspect of the hotel was exceptionally good. The location is excellent and the food was great. It is very well staffed and managed. Definitely one of the best hotels in Tokyo.
Has fantastic staff and views. Only downside is it’s a fair way out of the city, so if you plan on doing sight seeing it can be costly with endless cab fairs.
We booked into The Prince Gallery Tokyo Kiocho, fully expecting a luxurious experience. Our expectations were well surpassed. The staff is extremely attentive ... going above and beyond for the guests was always the number one priority. We stayed in a corner suite. The room was so homey and comfortable ...
Having stayed at numerous Tokyo hotels over the past 20 years have to say The Capitol has been one of the best stays I’ve had in a long long while. From the start to finish service, facilities were exceptional. Located in Akasaka (directly by the Diet and the presidents office) it’s a nice quiet ...
Awesome location and huge room. The service is Japanese good, which means it's already the best.
Always wanted to stay at this hotel, finally had the chance due to an overnight layover stay in Tokyo before our next flight. Staff is really helpful. Hotel amenities are fantastic, breakfast continental buffet included, very nice pool/gym facility. Nicest view of Tokyo
Very nice hotel directly in airport Expensive but worth it if traveling long distances Breakfast buffet I'm hotel restaurant worth price No amentities (no pool, no gym, no spa)
Beautiful view of Japan in the room we stayed in; very clean and comfortable; a bit overpriced; did not get a chance to use the spa; easy access to everything; they offer a shuttle to the airport which is convienent but it was pricey ($60 USD); staff is friendly and knows English
Customer services were helpful and nice. Room was always cleaned and the cleaner employees was always sweet and nice. The location was close to everything!
I enjoyed the stay with very professional staffs with Japanese hospitality. Location was also great but one negative thing was slow room cleaning. Even I put the sign to clean the room around 9am, it just completed around 2pm.
Positive: walking distance to malls and amusement park Clean, helpful staff, bus to/from Disneyland included, near train station If you decide not to get your room cleaned for 2 days you can ask for voulture of 10,000 yen a day. On third day room must be cleaned. Cons: breakfast was not included ...
Hotel is clean, spacious and near train station. A comfortable accommodation for holiday to stay.
I like this hotel but will re-consider whether to stay at this hotel next time or ot because they cannot fix my problem in using wifi in the room. My iphone got no problem with wifi using elsewhere.
Friendly staff. Excellent service. The nicest staff I’ve ever encounter. Everyone was just super friendly
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