Ratings based on 271 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice.

Posted Apr 13, 2017
Very nice resort. Spoke English well. Very very clean! Food was really good. Not crowded at all! Loved it.
Comment from Hotel Management
Apr 14, 2017 by Isla Mujeres Palace, Hotel Management
Dear Guest, Thank you very much for your kind comments, we truly appreciate them. Creating memorable experiences and memories during your vacation is our commitment to guarantee your enjoyment. Please come back soon! Kind regards, Isla Mujeres Palace
5 out of 5
Recommended
for Couples
by A verified traveler from Toronto, Canada

ABSOLUTELY OUTSTANDING!!!!

Posted Apr 12, 2017
Pros: Absolutely everything, but especially the boutique feel and staff service.
Cons: if the marine transfer is not operating due to weather on day of arrival, a text message should be sent. Had to take a cab back to ferry port.
Location: good location with plenty of restaurants nearby, especially the Fish Market. Don't usually eat out when staying at an all inclusive, but did this time
I have stayed at 4+ star hotels, but this one was a truly unbelievable experience. The hotel is small by most standards, only 62 rooms, but they do not short change on staffing. They were extremely friendly and call you by your name. The food was amazing, with only one restaurant, plus poolside hut. They have an add on to the menu each night, which adds variety. The rooms are all luxurious and roomy and the WiFi works great all over the resort and is included. Can't say enough about this resort with no negatives at all. Will definitely be back!!!!!!!!!!!
Comment from Hotel Management
Apr 12, 2017 by Isla Mujeres Palace, Hotel Management
Dear Michael, We're delighted by your comments, thank you so much for choosing Isla Mujeres Palace. Your satisfaction is and always will be the most important for us. We appreciate your support and preference! Looking forward to your next vacation for another incredible and pampering stay at Isla Mujeres Palace. Kind regards, Isla Mujeres Palace
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Beautiful, clean, well Maintained

Posted Apr 11, 2017
Staff is so kind, careing and all speak english. We were treated like royalty and had the best time. We would definitely come back if able.
Comment from Hotel Management
Apr 12, 2017 by Isla Mujeres Palace, Hotel Management
Dear Lycetts, First and foremost, thank you for choosing Isla Mujeres Palace. It is a great honor for us to receive such positive feedback from you! Thank you for your kind comments, we hope to see you soon. Kind regards, Isla Mujeres Palace Team
2 out of 5
by A verified traveler from austin tx

The "deadest" resort I've ever been to.

Posted Mar 13, 2017
They had to have been at 10% capacity. The rooms were nice, I will say. I did have to call maintenance twice for air conditioning issues. A light or two had to be switched several times to come on but otherwise good. The food was TERRIBLE. There is only one restaurant which I as completely unaware of. The buffet was strange. Lots of toppings and sauces but not really any entrees. I guess the drinks were the best. Not really any activities like fun pool stuff going on. No music at pool, luckily brought speaker. Close to downtown -$5 cab ride which saved my group from losing their mind at this desolate resort. No clubs, one bar - again probably 16-18 other people at entire resort, I may be being generous. It was quite eery. Used to all inclusive resorts with many restaurant and bar choice and lots of entertainment options. The beach is very close and nice but extremely rocky/Shelly
Comment from Hotel Management
Mar 28, 2017 by Isla Mujeres Palace, Hotel Management
Dear brittani, Thank you for your review. Isla Mujeres Palace is a resort designed for couples who are looking for a relaxing and quiet vacation, surrounded by romance and tranquility. We are very sorry for your perception about our resort, please rest assured we will take in mind your comments. Kind regards, Isla Mujeres Palace Team
5 out of 5
Recommended
for Couples
by A verified traveler from San Antonio, TX

Perfect Getaway

Posted Mar 10, 2017
Pros: Beach - walkable, calm water, umbrellas available Pool - great service, loungers available with or without shade Relaxing - loved the smaller resort
Cons: Wouldn't change a thing!
Location: Rent a golf cart and explore the island. Visit the turtle farm - Tortugranja. Snorkel trip to the lighthouse was the best snorkeling ever!
We have made about 18 trips to Mexico and stayed at several different all-inclusives. It amazes me the things people find to complain about. Isla Mujeres Palace is beautiful, relaxing and everyone was extremely friendly and helpful. FOOD: Most of my friends would say I'm a picky eater. After reading some reviews, I was worried about only having one restaurant for dinner. The variety of selections was amazing! Neither me nor my husband ordered the same entree twice or the same entree as each other. We also enjoyed the lunch menu out by the pool. Breakfast was pretty much anything you could ask for. Even the room service menu had a lot more options than I expected. Never had Mozzarella Sticks in Mexcio before! BEACH, POOL & COMMON AREAS: Every area is kept immaculate. Yes, there are beach clubs on either side of the resort but we were never bothered by it. You can hear the music when the boats are coming in but it's far enough away that it's not blasting and they do not use our amenities. I enjoyed seeing all the people having fun while I was on my quiet piece of beach! There are covered sitting areas on the different levels of the resort with great views. No matter where you were, it never felt crowded. RESORT CREDIT: We used our credit for the romantic dinner, snorkeling trips and in the gift shop. There are restrictions on some of the spa treatments but again, plenty of options available. Lourdes at the activity desk was a joy! Very helpful!
Comment from Hotel Management
Mar 11, 2017 by Isla Mujeres Palace Team, Hotel Management
Dear Ri, Thank you so very much for your kind comments. We are so happy to know you had a wonderful stay with us at Isla Mujeres Palace. We are always working with one thing in mind, and this is your complete satisfaction as a guest, so thank you for providing your feedback, this help us to notice we're going on the right direction. Please come back soon, we will all be waiting for you for another incredible stay at Isla Mujeres Palace. Best regards, Isla Mujeres Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Lafayette

The Staff was Awesome!! The Resort - perfect!

Posted Mar 5, 2017
Pros: The exception Service! The Staff was awesome! The food was awesome! We know Service, the Place knows Service! Thank You ALL for an amazing vacation!
Cons: Do not change the staff as they are a true reflection of the Management at the Palace. Our Honeymoon and Vacation was made so much more enjoyable!
Location: We stayed on Isla Mujeres (IM) to not do much more than relax, swim, snorkel, visit the turtles, bike, awesome trip! Thank You ALL!!
If you are looking to get away from the 800 room resorts for a romantic Honeymoon and/or Vacation the Isla Mujeres Palace Resort is the place for you. From the moment, we arrived the Staff took exceptional care of us. This all-inclusive resort is a hidden gem. All we had to do was ask for something, the Staff made it happen. When we arrived until our departure, the following staff stood out for us: Martha: When we arrived, she made us feel as if we were part of her extended family. When we would see Martha, she would have a big smile. Edwin: This man was ever so humble and gracious. I am GF (Gluten Free) and not by choice. One night I asked if there were any GF deserts. To my surprise, Edwin brought me a passion fruit mousse dessert. Edwin had asked the kitchen staff to make this delightful dessert around 9:30 PM. It was delightful! A day or two later, without even asking, during the Super Bowl Party at the pool, Edwin brought me another wonderful passion fruit dessert! Edwin is a truly caring and kind Team member who made us feel like part of his family. The Ferminator: Fermin was helping to fill in at the Palace. From our bike tour, Salsa dancing, and the Super Bowl Party, the Ferminator was our hero. Giovani and William: Excellent service, both treated us like family with their amazing and wonderful personalities. We have not forgotten all the other amazing and gracious Staff at the Palace. We cannot remember everyone’s name, but our stay at the Palace was the best.
Comment from Hotel Management
Mar 7, 2017 by Isla Mujeres Palace Team, Hotel Management
Dear Jeffrey, Thank you for your preference in Palace Resorts and for taking some of your valuable time in sharing your comments with us. At Isla Mujeres Palace we strive to provide the highest levels of service and it is rewarding to know that we succeeded in exceeding your expectations and that our staff really went above and beyond! We are very proud of our fantastic team! It will be a pleasure to welcome you back very soon and provide you many more #ThePalaceLife experiences. We remain at your service. Cordially, Isla Mujeres Palace Team.
5 out of 5
Recommended
for Couples
by A verified traveler from Minnesota

Great hotel, great staff.

Posted Feb 27, 2017
Pros: everything was great.
Cons: More food choices for breakfast and dinner. Lunch was our favorite because it changed every day.
Location: Glass bottom boat was great, ice bar, getting a golf cart and cruising the island.
Came for our honeymoon. Loved it!! Great hotel, great staff.
Comment from Hotel Management
Mar 1, 2017 by Isla Mujeres Palace, Hotel Management
Dear Sherri, Thank you very much for your kind words. We appreciate reading our guests feedback as this certainly help us to notice what areas of our service can and must be improved. Please come back soon, we will be waiting for you at Isla Mujeres Palace. Kind regards, Isla Mujeres Palace Team
5 out of 5
Recommended
for Couples
by A verified traveler from Colorado

Exceptional resort

Posted Feb 27, 2017
Pros: Everything.
Cons: Nothing,
Location: Clear water, white sand beaches; activities: snorkeling, scuba diving, shopping, party boats.
Beautiful resort; terrific service; very clean; staff very friendly and polite; wonderful food. Room service included in price; no complaints whatsoever.
Comment from Hotel Management
Mar 1, 2017 by Isla Mujeres Palace, Hotel Management
Dear Susan, Thank you so much for your kind review. Your feedback certainly motivate us to keep working hard and improving every day, always looking forward to provide you only the best service. Thank you for your preference. We hope to see you around once again soon! Kind regards, Isla Mujeres Palace Team
3 out of 5
by A verified traveler from San Francisco

Ok Destination with Disappointing Peformance.

Posted Feb 12, 2017
Spa overbooked. Too many exclusions on use of hotel credits. Large association of building contractors allowed to register as guests at resort promoted as for couples only. Several instances of intoxicated guests imposing their loud antics upon others. Repetitive food options. Unimpressive sponsored outings.
Comment from Hotel Management
Feb 16, 2017 by Isla Mujeres Palace, Hotel Management
Dear Dr. Bob, Thank you for choosing Isla Mujeres Palace. It is with great concern we read your review as of course, this is not the kind of experience we want to provide. Please receive our sincerest apologies. We will address the issues stated on your comment and work in proper changes to provide you the service you deserve. Hopefully you may give us another chance to change your perception. Kind regards, Isla Mujeres Palace Team
5 out of 5
Recommended
for Couples
by A verified traveler from NC

Small all inclusive resort with great staff

Posted Jan 16, 2017
Pros: Great staff that is super friendly and attentive. Welcome drink and cool towel upon check in was a nice touch. Private dinner on the beach was special
Cons: The spa is not amazing, but it is functional. No steam or sauna.
Location: There is not too much within walking distance, but with a golf cart you can explore the entire island in less than a day.
We very much liked the small hotel feel of this resort. With less than 70 rooms it is big enough to have a great pool, restaurant and bar, but small enough so the staff gets to know you and you feel at home rather than at a huge resort. The beach is small but very comfortable and never crowded. There is only one main restaurant, but an outdoor wood oven by the pool makes great pizza and they will bring you tacos, shrimp and fish ceviche, or anything you need at the pool or the beach. The bar is nice with large TV's for watching sports. NCAA football playoffs were on when we where there. The wait staff makes sure you have drinks and food whenever and wherever you are. The room was big and the huge spa tub was really nice. The private dinner on the beach we booked with resort credits (steak and lobster) was a treat and overall the food at the resort exceeded my expectations.
Comment from Hotel Management
Jan 17, 2017 by Isla Mujeres Palace, Hotel Management
Dear Guest, Thank you so much for your time. Your reviews and feedback is very important to us, it help us to know where we must focus to improve and serve you better. We also would like to apologize for your perception of our beauty parlor, since as you mention it does not has the same facilities as other Palace Resorts propierties,but the same services are offered and our therapist are completly triained to provide you the same relaxing experience. Thank you for your confidence, please be sure further improvements will be done to guarantee your next stay is even better! Kind regards, Isla Mujeres Palace Team