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Overview of Hotel Villanueva

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Featured Image
Indoor pool, open 8:00 AM to 8:00 PM, sun loungers
Indoor pool, open 8:00 AM to 8:00 PM, sun loungers
Individually decorated, laptop workspace, blackout drapes
Individually decorated, laptop workspace, blackout drapes

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Restaurant
  • Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationExplanada de la Bandera2 min walk
    Popular LocationFisherman's Fountain2 min walk
    Popular LocationChetumal Ferry Terminal8 min walk
    AirportChetumal, Quintana Roo (CTM-Chetumal Intl.)11 min drive

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  • Double Room

    3.9/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Double Beds
    More detailsDouble Room
  • Standard Room

    3.9/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room

About this area

Chetumal

Located in Chetumal, Hotel Villanueva is in the city center and near the airport. Oxtankah Ruins and Santa Rita Archaeological Reserve are local landmarks, and some of the area's attractions include Payo Obispo Zoo and Santuario del Manati. Guests appreciate the hotel's central location.
Visit our Chetumal travel guide
Popular Location

What's nearby

  • Explanada de la Bandera - 2 min walk
  • Fisherman's Fountain - 2 min walk
  • Chetumal Ferry Terminal - 8 min walk
  • Palacio Municipal De Othon P. Blanco - 14 min walk
  • Museum of Maya Culture - 14 min walk

Getting around

  • AirportChetumal, Quintana Roo (CTM-Chetumal Intl.) - 11 min drive

Restaurants

  • Ventolera — 1 min walk
  • Starbucks Ventolera — 1 min walk
  • Winner's — 3 min walk
  • Sergio's Pizzas — 4 min walk
  • Café del Puerto — 4 min walk

About this property

Hotel Villanueva

4-star hotel with restaurant and indoor pool
A restaurant, an indoor pool, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/café, a conference center, and coffee/tea in a common area. All 72 individually decorated rooms feature free WiFi and room service. For a bit of entertainment, guests will have LCD TVs with cable channels, and other amenities include free bottled water and hair dryers.
Hotel Villanueva offers 72 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary bottled water and hair dryers. Each accommodation is individually decorated. LCD televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an indoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 6:00 AM - 11:00 PM
  • Airport shuttle at scheduled times, on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–11:00 AM: MXN 50-150 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Indoor pool
  • Shopping mall

Family friendly

  • Dry cleaning service
  • Indoor pool

Conveniences

  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • No elevators

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Cable channels
  • LCD TV

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Guidebooks/recommendations
  • Individually decorated
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 250 per accommodation, per stay
1 per room (up to 22 lbs)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 50 and MXN 150 per person (approximately)
  • Airport shuttle fee: MXN 200 per person (one-way)
  • Airport shuttle fee per child: MXN 120
  • Pet fee: MXN 250 per accommodation, per stay
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 8:00 AM to 8:00 PM
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Hotel Villanueva
Hotel Villanueva Chetumal
Villanueva Chetumal
Hotel Villanueva Chetumal, Mexico - Quintana Roo
Hotel Villanueva Hotel
Hotel Villanueva Chetumal
Hotel Villanueva Hotel Chetumal

Frequently asked questions

Can I cancel my reservation for free at Hotel Villanueva and receive a full refund?
Yes, Hotel Villanueva offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Villanueva cancellation policy on our site for more details about any exclusions or requirements.
Does Hotel Villanueva have a pool?
Yes, this property has an indoor pool. Pool access is from 8:00 AM–8:00 PM.
Is Hotel Villanueva pet-friendly?
Yes, this property allows pets (limit 1 per room) with a maximum weight of up to 22 lbs per pet. There's a fee of MXN 250 per accommodation, per stay.
How much is parking at Hotel Villanueva?
This property doesn't offer parking.
What time is check-in at Hotel Villanueva?
Check-in is from 2:00 PM - 10:00 PM. Late check-in is available during limited hours.
What time is check-out at Hotel Villanueva?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Does Hotel Villanueva provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MXN 200 per person, one-way, applies.
Where is Hotel Villanueva located?
Located in the heart of Chetumal, this hotel is steps from Explanada de la Bandera and Fisherman's Fountain. Chetumal Ferry Terminal and Palacio Municipal De Othon P. Blanco are also within 15 minutes.
3.8
Good
5 - Excellent
105
4 - Good
148
3 - Okay
98
2 - Poor
26
1 - Terrible
17

4.0/5

Cleanliness

4.0/5

Staff & service

3.6/5

Amenities

3.8/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not good. I prefer something like authentic mexican food. The cheese jamaican quesadillas had more jamaican leaves than cheese. The hote lis nice very close to the sea. Pool is very nice. I like the cool design of the hotel. For the price is so good.
Stayed 1 night in Mar 2020

2/5 Poor

Traveled with family
Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
Sad face IconDisliked: Staff & service
Stayed 1 night in Mar 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central to everything and a nice little continental breakfast.
Stayed 1 night in Jan 2020

3/5 Okay

Business traveler
Happy face iconLiked: Staff & service, amenities
Is a motel with a pool and a restaurant . Old torn towels.
Stayed 1 night in Jan 2020

3/5 Okay

Traveled with group
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service, room comfort
Just OK
Basic hotel with basic services. Its only redeeming point is its proximity to Blvd. Bahia so it’s an easy walk from the port. There are no windows in the standard rooms, rather a wall of frosted glass into the corridors. Gives a sense of claustrophobia and lack of privacy. We wouldn’t stay here again.
Stayed 2 nights in Dec 2019

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