Ratings based on 448 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler
Still a great placePosted Jul 23, 2016
Wonderful staff. Good choice of dining options. Dive shop should give preference to hotel guests
by A verified traveler
Needs a beachPosted Jul 12, 2016
It was a great place to visit for snorkeling and scuba diving; but if you want the beach experience it does not work. All the staff is very attentive and that was wonderful.
by A verified traveler from H
Beautiful resort with excellent nighttime dining!Posted Jun 23, 2016
We snorkeled several times at the resort and really enjoyed it, took our own snorkeling equipment. I think you can rent it, as well as, bikes. Our room was upgraded to a master suite and it was great. We were on the 2nd floor and there were smaller pools right below us. So, we had access to our own personal pool if we wanted. Breakfast and lunch buffet was ok but the dinner restaurants were Awesome!!! I wanted to take a picture of my plate every night. We enjoyed the Italian Restaurant the most. This was our first trip to Cozumel. What we learned: No need to exchange money to pesos, Need lots of one dollar bills for tips because the staff is Awesome! You can pay with dollars everywhere in Cozumel. Don't plan excursions until you get there, our daughter wanted to swim with the dolphins and the resort Concierge planned it for us for about $50 cheaper than any internet trip that I could find; Taxi trips run from $8 to $10 one way to town/airport. Resort tips: Room service is included 24/7. We ordered coffee every morning from room service because they do not offer coffee makers in the room. We enjoyed the nighttime entertainment. We saw a fire dance one night. Our favorite thing was to swim in the pool, right by the water, after snorkeling. We loved this resort and would go back. We are low key people and this is not a party resort so, perfect for us.
by A verified traveler from new orleans
Perfect GetawayPosted May 10, 2016
Pros: The location is about 10 minutes from downtown; therefore, it is quiet. The snokeling off of the beach is perfect and reefs 30mins or less.
Cons: The retainer walls surrounding the pools could use alittle painting, but other than that the hotel is nice
We have stayed at this Hotel several times prior to the remodel and were always pleased. Since the remodel, we found the rooms were upgraded nicely, wifi works well within the hotel and on the beach, the food was very good (especially the Penisula Asian Restaurant) and the staff went out of their way to know us personally. We will stay here again.
by A verified traveler from Bend, Oregon
We enjoyed every bit!Posted May 1, 2016
Everything was great, except for the lack of snorkel gear. Youre in snorkel wonderland and they never had enough gear for us. That's the only downfall.
by A verified traveler from Illinois
Accommodations and Staff were ExcellentPosted Apr 25, 2016
Cons: No complaints at all.
Location: We specifically went to relax and dive. We accomplished both :) Thank you Fiesta Americana
All of the staff did a fantastic job. Ruth, Erika, Aaron, Miguel, and the Dive House Staff- Ivan, Lorraine, Raul , and David. We will definitely be returning hopefully for a longer stay.
Posted Apr 15, 2016 on Hotels
by A verified traveler from Blowing Rock, NC
Groovy place by the beach.Posted Apr 10, 2016
Cons: Offer premium cocktails with an upcharge, I don't think anyone would mind paying a little extra per drink, I sure wouldn't! Step up the food, bigtime!
Location: Loved the locale, we biked all over and enjoyed the few mile ride to town.
CheckIn, perfect! They asked for a name, and brought us a cocktail. The hotel is beautifully located on the ocean with a fabulous pool and outdoor space. The beach is awesome and comfortable with many areas designated for relaxation. The staff is superb! They are all so friendly and helpful in everyway possible. Our room was fantastic with an awesome ocean view and all is very clean and inviting and remained that way. All the aforementioned...5 stars. What brings the rating down considerably is the food and cocktails. Of the several restaurants...Asian is acceptable; Italian was disappointing; Mexican was quite good; Buffett for b'fast is mediocre; the Seafood was tasty and my favorite. Big exception was the Sushi which made me quite sick for a full day (another guest told me the same). Kind of messed up my vacay from there on. I found this completely unacceptable, given what we all hear regarding getting sick in Mexico, they should make sure no spoiled food is ever served. Also, the cocktails are all kinda lame. Mediocre white wine and weak cocktails.
by A verified traveler from TX
Royal treatmentPosted Apr 9, 2016
This is my new favorite place in Cozumel. The resort was kept clean and nice at all times. The rooms were kept clean and stocked multiple times a day. Multiple choices for food and drink all day with no gaps in service. The staff was a dream! Everyone we came in contact with was very attentive and friendly. There seemed to always be someone nearby making sure everything was just right for us.
by A verified traveler from Chicago, IL
Affordable luxury for couples and families!Posted Apr 4, 2016
Pros: Affordable luxury at it's best! The all inclusive drinks and food made this resort a good value.
Location: On site snorkeling and scuba diving opportunities. A short cab ride to downtown and shopping areas.
My husband and I had a wonderful time at Fiesta Americana! The staff was attentive and very accommodating, and the food was wonderful....good variety of dishes that pleased everyone. We loved that the restaurants didn't require reservations, so we could be on our own schedule and pace! Loved the multiple pools. Our room was very clean, modern, and the bed was comfortable. Nice, rain-like shower. This resort had entertainment (free!) almost every night...the fire dancers were our favorite. We loved our stay at Fiesta and we plan on coming back with our young children.