“There was one overriding issue that made our stay terrible--the hotel was a full-blown construction site, which was not disclosed on your website or the hotel's. At 7:00 am Saturday morning, there were workers and a loud bulldozer working right under our balcony. It was impossible to sleep or do anything else in the room.
That's the bad news.
The good news is that the Director of Rooms gave us a full refund, through Expedia, with very little negotiating. I should also note that, when I……
“There was one overriding issue that made our stay terrible--the hotel was a full-blown construction site, which was not disclosed on your website or the hotel's. At 7:00 am Saturday morning, there were workers and a loud bulldozer working right under our balcony. It was impossible to sleep or do anything else in the room.
That's the bad news.
The good news is that the Director of Rooms gave us a full refund, through Expedia, with very little negotiating. I should also note that, when I……
William