预订步芙里园酒店宾馆住宿限时优惠

“好”

“We really wanted to love everything about this place, but the service is the worst that I have ever experienced at any hotel! They did a great job with the branding and marketing but unfortunately the experience does not live up to the expectation. The staff seemed like they really didn’t want to be there and the food was terrible at all of the restaurants. The staff in the pool area was especially miserable and not what you would expect when spending $1200 a night to stay. They were……

“Great location—easy walk to the airport. The place was loud with revelry past midnight and no one at the front desk to move us to a quieter room. They did allow us to check in early which was nice.”

“The staffs were very welcoming, breakfast was wonderful I would definitely stay at this same hotel when i visit again.”

“Check in was an ordeal took forever Room was large and had great views at the front Easy parking and great positioning ”

“Great room and staff”

“The room was very clean and nice with the ocean view. And they had alot of things to do at the resort.”

“The king size bed in the room was old with the hump in the middle. The room housekeeping was erratic, a couple of days no housekeeping, a few once a day and a few twice a day. Cleaning of the room was superficial, no cleaning of patio. We did not use the spa.The fittness room was nice but the steam room is at the spa.”

“Clean room but you have buy your own coffee the bar was great and air conditioning get really cold great,staff was very helpful ”

“So nice being right on the beach. We didn’t mind being by the airport at all, the noise wasn’t bad and we kinda liked watching the planes. We even walked from airport to the hotel and it was a very easy walk. Third floor room was perfect to sit out and see the view. Front desk staff was friendly and helpful, especially with getting taxis. ”

“We were without power (at least 3-5 hrs on 3 days and one day was 18hrs) 4 out of 6 days. One small flashlight, NO generator. Very inconvenient when you can’t make meals (which is why I rented a place with a full kitchen) or do laundry. All I got from management was I’m sorry. The check in process was very odd. Random text messages for 2 different people (not explaining who they were until I asked) asking about our flight info. Jill met us at the property once we arrived and she was AWESOME!! ”

“Stayed with friends in a two bedroom suite. Customer service was excellent, very quick and efficient. Bartender was pleasant as well, very beautiful scenery as well. I will definitely stay again.”

“Location was absolutely key! While the hotel is a bit older, it still offers a nice stay. There was a water pipe issue, but it was out of their control, and they thoughtfully provided water for guests. Remember, it's an island, and sometimes things happen! The downfall is, there are lots of stairs but it also makes for a better view 😉 #Location #Hotel #Island #View”

“Todo estuvo muy bien! Aunque recomiendo un poco más de mantenimiento y luz en el área de la piscina y la piscina! Gracias!”

“Breakfast was always fresh during my stay, and the staff was helpful and friendly. However, one thing left me disappointed. I had booked this trip for my honeymoon, but on the day I was supposed to fly out, the airline canceled all flights to St. Thomas. I called the hotel and spoke with someone at the front desk, who transferred me to the manager. I hoped they could offer some kind of accommodation or flexibility given the situation, but they didn’t. They said that because the room was held for……

“Yes it was very clean and staff was very helpful”

“Always the perfect place to stay”

“The room was beautiful, the grounds were stunning, and the view was great. ”