“We stayed 7 nights. The housecleaning never went to clean or change towels. I asked at the front desk but they still never went. The last day of our stay the housecleaning went. Well but too late. We were leaving.
We only got to the hotel one day after because our flight got canceled so I asked the front desk girl to give us a break and give the money back for the night we weren’t there. She said no then we ask to speak with the manager and she said no and refused to give us his name or……
“It is in the heart of Old San Juan. Hard to find a place so convenient to walk in the city. Only thing bothering me is it is so hard to parking in holiday season. I didn't find anywhere as parking lots nearby are closed ”
“The resort was very nice! The staff was helpful and friendly, the breakfast was good just wish they had other meat options as I don’t eat pork, the pool was lovely and the beach is beautiful (some seaweed but not bad). The rooms were clean and the beds were comfortable . My only complaint is that there was a mildew like smell in our rooms not sure if it was the carpet or what other than that we enjoyed our stay”