Ratings based on 197 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler from asheville, nc
Wonderful bungalow and can’t wait to return!
Posted Apr 11, 2018The island was enchanting and just what we needed to relax! We ate at so many wonderful places and just enjoyed the beauty all around us.
Comment from Hotel Management
Apr 16, 2018 by Carlos Canino, Hotel Management
Dear Donna,
Thank you for your preference in staying with us at Xaloc Resort. Please know that your comments are very important for us since this is how we can measure our effectiveness as well as we can identify opportunity areas for us to tackle. All comments are shared with the hotel management for their knowledge and action if needed.
We appreciate the time you took in sharing with us your comments and hope to have the opportunity to welcome you back in the future.
Warm regards
by Ben
Posted Jan 2, 2018 on Hotels
Is was terrible no how water alot of problems all time
Comment from Hotel Management
Jan 17, 2018 by Carlos Canino | E-Commerme Manager, Hotel Management
Dear Mr. Ben,
At Xaloc Resort we are committed to offer the best service and to ensure that the services and facilities are up to date, in order to achieve such commitment.
We feel deeply sorry to learn about your experience being not up to the standards we offer to all of our guests. In an attempt to review and ensure an issue as to the one you experienced during your stay we will continue checking all reports we had during your stay to ensure each report was properly followed up and taken care of.
On behald of all the staff that works at Xaloc Resort, we would like to once more offer an apology for this isolated experience you had during your stay with us.
Cordially.
by A verified traveler
Cozy hotel
Posted Sep 9, 2017 on HotelsNeed ice or refrigerator.
by A verified traveler
Highly overpriced for a dirty room
Posted Aug 11, 2017 on HotelsWe paid the equivalent of a 6-star resort for Xaloc for 3 nights in Jul-17. I understand that there is a premier on the island during whaleshark season but the price is still high compared to the other hotels nearby for what we get. The room was dirty and we had to wear slippers in the room all the time or the soles of our feet is just black. We found a scorpion under our luggage on the last day. There is not much room to put or hang things in the room. The toilet door knob has fallen off and the screw was left exposed. The air conditioning did not cool the room much and the room was hot and there is not much windows you can open. Lighting was dark. The curtain poles keep falling off when you draw the curtains. The hotel pool is small and dirty. Thank goodness it is by the beach.
by A verified traveler from Boston MA
Great location, view, disappointing room
Posted Feb 23, 2017
Pros: Great location, great food, great view. Staff was polite.
Cons: Rooms need serious upgrading.
Great location, great food, good view, but our room was quite disappointing. Toilet never worked, we had to jerry rig it to use it. Shower had constant pressure problems where you had to wait for the water to come back. The internet was excruciatingly slow, but that seemed to be a problem across the island.
Recommended
for Everyoneby A verified traveler
Beach stay
Posted Feb 20, 2017
Cons: clean up seaweed off beach
Hotel is directly on beach and close to town restaurants. Rooms are comfortable and clean, pool nice. Only downside was the seaweed which comes in with the tide and is not cleaned off beach by staff and which smells bad and creates a meter wide barrier between sand and water which one must wade through to swim. Some hotels do clean their portion of the beach, but this one did not.
Recommended
for Everyoneby A verified traveler from Iowa
Very nice hotel, close to beach and downtown
Posted Feb 7, 2017We liked several things about this hotel. The staff was amazing, very helpful. It was a very short walk to downtown. The adult pool by the beach had a small bar and he would bring drinks to the beach also. This hotel was not crowded at all which we liked. The breakfast was so, so but that didn`t seem to bother us much. I guess my biggest complaint was the beds were very hard. My friend joked all beds are hard in Mexico. Lol. We would stay at the Xaloc again. We loved Holbox....
by A verified traveler
Posted Jan 3, 2017 on Hotels
horrible hotel with horrible service. would avoid staying there
Recommended
for Everyoneby A verified traveler from B, St.Louis, MO
Gem of a hotel with great beach access.
Posted Dec 23, 2016Excellent, extremely friendly and reliable staff. Very comfortable beach bungalow, dependable and caring housekeeping. A bit of excess noise from ATV taxis nearby, but a minor concern. Would stay again in a heartbeat!
by A verified traveler from Vancouver BC
Nice enough hotel close to the beach.
Posted Dec 4, 2016
Pros: See above
Cons: Again see above. Noise reduction.
Eliminate the standing water on the property to eliminate the mosquito problem.
Location: Within 10 minutes walking distance to town and other hotels and restaurants. Large beach area equipped with beach lounges.
The Xaloc does suffer from the effect of an absentee owner.(in Spain) The place is getting a little frayed around the edges too but staff is friendly and helpful and the price is right compared to the competition. One major issue when I was there was the noise.
All the golf cart transport vehicles are gasoline powered which means they are noisy, very noisy. I found myself being wakened up in the middle of the night by the machine gun sound of these things rattling up and down the street right next to my palapa.
Not cool when you are paying USD $200 a night for accomodation!
The other issue was a pack of barking dogs in the hotel next door. One would start howling and set off the rest in a constant cacophony of noise. Again, not what you want to be listening to if you are tired after a long journey to Holbox.
There is another more serious problem which they don't seem to acknowledge and that is standing water. With zika now present in the Caribbean this could become even more serious in future.
This hotel has a large lagoon of standing water from the entrance all the way to the office check-in over which is a boardwalk which you must cross the enter the hotel. This is a breeding ground for mosquitoes. Even though it was end of summer there were many more mosquitoes than expected due to this fetid water.