奥克兰奥克兰竞技场附近酒店

“The staff were friendly and welcoming, the rooms were clean and tidy, and the overall decor and attention to detail were superb. I would definitely stay here again.”

“That’s good”

“I just checked my credit card statement and there is USD20 dollar charge to my room, may I know how I can get what is being charged and how to refund ? The hotel said everything is fine when I check out and not mentioned any extra charge.”

“Need upgrades”

“Breakfast is not good and the building is old ”

“Have breakfast w homeless wasn’t a good experience ”

“Good”

“I want to begin by saying the staff was professional, polite, and helpful. If it were not for the staff, I would be leaving a 1-star review. I did not understand at first that this hotel chain can be considered transitional housing. Apparently, some people live there. This hotel does not fit the normal hotel model you would expect. For example, seeing housekeepers maintain the rooms on a daily basis does not occur here. Here is a list of things we observed: The room had dust balls……

“剛入住時吹風機和浴缸塞子壞掉，經Hotel.com回覆後有立即派人來。 但隔音設施很糟。”

“Ok”

“This was the worst hotel I had ever stayed at!!! I had booked a room with 2 queen beds for 4 guests, but I was given a room with a single King bed. They were able to give a second room with a single king bed at no extra cost upon my complaint, and assign the correct type of room for the second night. The elevator, hallway, and rooms were in very poor condition. The rooms reeked of pot, despite no smoking signs placed in the room. Most of the furniture and some fixtures in the room were broken.……

“The toilet no lid, dirty bathroom, sink. Hair still on the bed, blanket not sure cleaned.”