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Serenity Hotel Boutique

4.0 star property
Upscale hotel, a quick walk to Quinta Avenida
VIP Access

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your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for Serenity Hotel Boutique

Outdoor pool, pool umbrellas, sun loungers
Premium bedding, in-room safe, laptop workspace, blackout drapes
Restaurant
Combined shower/tub, free toiletries, hair dryer, towels
Serenity Penthouse | Room amenity

Reviews

9.0

Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Bar
    BarBar
  • Pet friendly
    Pet friendlyPet friendly
  • Room service
    Room serviceRoom service
  • Parking available
    Parking availableParking available

Most relevant reviews

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10/10 Excellent

Muamer
Jul 24, 2024
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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Grand Junior Suite

LCD TV, iPod dock

Grand Junior Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Fan
  • 829 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Serenity Penthouse

Serenity Penthouse | Living room | LCD TV, iPod dock

Serenity Penthouse

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Fan
  • 4521 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Suite

View from room

Deluxe Suite

Highlights

Air conditioning
LCD TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Fan
Shower/tub combination
Private bathroom
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite

One Bedroom Suite | Living area | LCD TV, iPod dock

One Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Fan
  • 603 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Corner Suite

Premium bedding, in-room safe, laptop workspace, blackout drapes

One Bedroom Corner Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Fan
  • 689 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for One Bedroom Double Suite

Premium bedding, in-room safe, laptop workspace, blackout drapes

One Bedroom Double Suite

Highlights

Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 431 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Grand Suite

Balcony view

Two Bedroom Grand Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Fan
  • 1098 sq ft
  • City view
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

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About the neighborhood

Map
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 6 min walk
  • Mamitas Beach - 6 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Quinta Alegría Shopping Mall - 12 min walk
  • Playa del Carmen Maritime Terminal - 4 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬3 min walk
  • ‪The BIO & Natural way, 5ta Av. - ‬2 min walk
  • ‪La Pista Musical - ‬2 min walk
  • ‪Colectivo Mexicano Cervecero - ‬2 min walk
  • ‪Pescaderia y Cockteleria el Pirata - ‬1 min walk

About this property

Serenity Hotel Boutique

Upscale hotel near Quinta Avenida
Located close to Mamitas Beach and Playa del Carmen Main Beach, Serenity Hotel Boutique provides free English breakfast, a poolside bar, and a rooftop terrace. In addition to dry cleaning/laundry services and a bar, guests can connect to in-room WiFi (surcharge), with speed of 50+ Mbps.
You'll also enjoy perks such as:
  • Swimming pool with sun loungers and pool umbrellas
  • Valet parking (surcharge), a roundtrip airport shuttle (surcharge), and an outdoor pool
  • A 24-hour front desk, concierge services, and a front-desk safe
  • Luggage storage, an elevator, and tour/ticket assistance
  • Guest reviews give top marks for the helpful staff and location
Room features
All guestrooms at Serenity Hotel Boutique offer comforts such as premium bedding and pillow menus, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
More amenities include:
  • Shower/tub combinations and free toiletries
  • LCD TVs with digital channels
  • Wardrobes/closets, fans, and daily housekeeping

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 5 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 5 per night)

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (USD 15 per night)
  • Valet parking on site (USD 15 per night)

Food and drink

  • Free English breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • iPod dock
  • LCD TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Paper towels

More

  • Air conditioning
  • Electrical adapters
  • Fan
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay
  • A tax is imposed by the city: USD 1.96 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 5 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 5 per night (rates may vary)
  • Airport shuttle fee: USD 75 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 140 (roundtrip), (from 3 to 11 years old)
  • Self parking fee: USD 15 per night
  • Valet parking fee: USD 15 per night
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Serenity Hotel Boutique Hotel
Serenity Hotel Boutique Playa del Carmen
Serenity Hotel Boutique Hotel Playa del Carmen

Frequently asked questions

Does Serenity Hotel Boutique have a pool?

Yes, this property has an outdoor pool. Pool access starts at 8:00 AM.

How much does it cost to stay at Serenity Hotel Boutique?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Serenity Hotel Boutique on Jul 28, 2024 start from $79.63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Serenity Hotel Boutique pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Serenity Hotel Boutique?

Self parking is available for USD 15 per night. Valet parking is available for USD 15 per night.

What time is check-in at Serenity Hotel Boutique?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Serenity Hotel Boutique?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Serenity Hotel Boutique provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 75 per vehicle applies.

Where is Serenity Hotel Boutique located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Mamitas Beach, and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are also within 3 mi (5 km).

Serenity Hotel Boutique Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 247 out of 360 reviews" "
Rating 8 - Good. 74 out of 360 reviews" "
Rating 6 - Okay. 21 out of 360 reviews" "
Rating 4 - Poor. 8 out of 360 reviews" "
Rating 2 - Terrible. 10 out of 360 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Muamer

Liked: Cleanliness
Stayed 7 nights in Jul 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and very nice and clean room. Indoor Parking available for free.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ernesto, Hermosa Beach

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Loved Everything about this Hotel, except the fact that they had a Salsa Night on the roof Friday bught that didn’t end until 1:30am, so it was pretty loud all night! But, the staff was Great, the place was super clean & we really enjoyed our stay!
Stayed 3 nights in May 2024

10/10 Excellent

Ragheeba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped for one night, very close to beach and town, loved it!
Stayed 1 night in Jul 2024

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 12 nights in Jun 2024

2/10 Terrible

jack

Stayed 3 nights in Jun 2024

10/10 Excellent

Scarlett

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach, dinning , and shopping all within walkable distances. Pool and bar on the roof is very nice and complimentary breakfast is delicious. 😋
Stayed 7 nights in Jun 2024

8/10 Good

Geanella

Liked: Staff & service, amenities
The service at the hotel restaurant was lovely.
Stayed 6 nights in May 2024

8/10 Good

Gloria hilda

Stayed 3 nights in May 2024

6/10 Okay

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Corner Suite was great overall! Some of the furniture looked dated simple changes(rugs and sofa cushions) would make this place really pop and make it more appealing! However the pool closes at 7 pm (really) just the perfect time to go to the pool. Found out later the pool closes to hotel guests so that they can rent out the pool and pool bar for events!
Stayed 5 nights in May 2024

6/10 Okay

Sheniquion

Liked: Cleanliness
Stayed 4 nights in May 2024

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Five stars
Stayed 3 nights in May 2024

8/10 Good

MARIO, MIAMI

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Separate living room and dining area with refrigerator were nice. Bedding and pillows were comfortable.
Stayed 5 nights in May 2024

10/10 Excellent

OLADAYO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

AMBER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice pool, rooftop, nice staff, very helpful, restaurant was decent, and good coffee, area is walkable and lots of 7/11, coco, and markets near by. I would stay here again. Only thing is I feel the suite rooms should have microwave and paper towels like it had everything else
Stayed 3 nights in May 2024

8/10 Good

Skandakumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the service and vicinity to 5th Ave. Didn't like dinning options.
Stayed 3 nights in May 2024

8/10 Good

Hyuna Alice

Traveled with group
Liked: Staff & service
LOCATION: We liked the location. It was close enough to everything but not right in the middle of the busy areas. ROOM: Stayed in the 2 bedroom suite on the 3rd floor. The walls are very thin and it is a bit loud. We could hear guests in other rooms very well. Almost, like they were in our room. Street noise is also loud too. Rooms were nice and the suite was big. Certain areas could gave been cleaner, like the shower, but not a huge deal. Rooms could be in better condition but for the price we paid we were happy. Pool: Nice and relaxing.
Stayed 4 nights in May 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Pedro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Apr 2024

6/10 Okay

Ivan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I didn't receive any "vip benefit" at all... Not a welcom, they denied me an upgrade cause the room available was "too fancy". I didn't been welcom properly at all, no welcome amenities at all. So basically no "vip Access". So disappointed.
Stayed 1 night in Apr 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location near to everything but quiet. Big suites and nice rooftop bar and pool. Sadly the internet went out all weekend which was very inconvenient.
Stayed 7 nights in Apr 2024

4/10 Poor

Angel Francisco

Stayed 1 night in Mar 2024

10/10 Excellent

BRIAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so happy with our stay. The hotel is beautiful, clean, modern and feels very luxurious. The staff were very helpful and friendly and the room was very well equipped and cleaned well every day. We will for sure be staying here again and will be recommending the hotel to everyone.
Stayed 10 nights in Feb 2024

General hotel information

Reasons to Book
Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0