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The Palm at Playa

4.0 star property
Upscale hotel, a short walk to Quinta Avenida
VIP Access

Choose dates to view prices

your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for The Palm at Playa

Rooftop terrace
Aerial view
Down comforters, in-room safe, individually furnished, blackout drapes
Snack bar
Smart TV

Reviews

8.2

Very good

Popular amenities

  • All inclusive
    All inclusiveAll inclusive
  • Bar
    BarBar
  • Hot Tub
    Hot TubHot Tub
  • Pool
    PoolPool
  • Room service
    Room serviceRoom service
  • Breakfast available
    Breakfast availableBreakfast available
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About the neighborhood

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk
  • Central Square - 3 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach - 11 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪El Ranchito de la 10 - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

Upscale hotel near Quinta Avenida
Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are located near The Palm at Playa, which provides a poolside bar, a rooftop terrace, and a garden. For some rest and relaxation, visit the spa tub. In addition to a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Swimming pool with sun loungers and pool umbrellas
  • Free self parking
  • Local cuisine breakfast (surcharge), an area shuttle, and an outdoor pool
  • Luggage storage, tour/ticket assistance, and a 24-hour front desk
  • Guest reviews say great things the pool, helpful staff, and location
Room features
All 66 individually furnished rooms boast perks such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi. Guest reviews speak positively of the spacious rooms at the property.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • Smart TVs with cable channels
  • Ceiling fans, daily housekeeping, and phones

All inclusive details

All-inclusive room rates at The Palm at Playa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free secured, covered self parking on site
  • Limited onsite parking

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Rooftop

Things to do

  • Outdoor pool
  • Spa tub

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Elevator

More

  • 3 buildings
  • 3 floors
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 11:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa have a pool?

Yes, this property has an outdoor pool. Pool access is from 11:00 AM–10:00 PM.

How much does it cost to stay at The Palm at Playa?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at The Palm at Playa on Aug 5, 2024 start from $68.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Palm at Playa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Palm at Playa?

Self parking is free at this property.

What time is check-in at The Palm at Playa?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Palm at Playa?

Check-out is at noon.

Are there all-inclusive benefits at The Palm at Playa?

Some rate plans available at this property are all-inclusive.

Where is The Palm at Playa located?

Located in Downtown Playa del Carmen, this hotel is steps from Frida Kahlo Museum and Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.

The Palm at Playa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 504 out of 1011 reviews" "
Rating 8 - Good. 237 out of 1011 reviews" "
Rating 6 - Okay. 132 out of 1011 reviews" "
Rating 4 - Poor. 61 out of 1011 reviews" "
Rating 2 - Terrible. 77 out of 1011 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jorge Andres Arango, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
All good in general
Stayed 2 nights in Jul 2024

6/10 Okay

Brittany

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location is ideal for visiting Playa. Very close to everything on 5th ave. You can hang out and stop by the room at any moment which was convenient. The elevator was broken during my stay in July so that was very upsetting cause it was soooo hot and also they don't have ice or even provide ice to their guests. They charge you each tine you want a small cup of ice and you have to walk to the rooftopfor it. The room and property itself is beautiful though. Plenty of places for good pictures
Stayed 4 nights in Jul 2024

10/10 Excellent

Ernixh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, nice staff
Stayed 2 nights in Jul 2024

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property ! The elevator was out when I was there and they had staff carry my bags up. So nice of them
Stayed 3 nights in Jul 2024

6/10 Okay

Virginia

Traveled with family and small children, Traveled with family
We loved the location for convenient access to 5th Avenue shopping and the beach. Check in and check out was easy and we had a peaceful stay. Our room was extremely well air conditioned and housekeeping did a great job - they even washed our dishes which was unexpected. We appreciated the security guard always there and felt very safe as a family with 2 adults and 2 children. We really enjoyed all the foliage throughout. Cons: Water for showers only gets warm, not hot, and you run out of warm water quickly. The rooftop pool is beautiful but filled with dead bugs - I even asked the guy working if they could give me a net so I could scoop the bugs out and they said they'd have to check and instead of doing anything they sat down and looked at their phone for the entire 2 hours my family was up there - nobody ever followed up. I wouldn't mention it if it was just a few bugs but it was a significant amount for our entire week's stay - despite this fact we still enjoyed a lot of time up at the pool.
Stayed 6 nights in Jul 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience at this location. Especially being near the strip @ 5 avenue.
Stayed 1 night in Jul 2024

6/10 Okay

Evelyn

Traveled with group
It was at a great location however, the AC did not work properly which made the room feel very muggy and warm. Also, was not a fan of the sink. Every time I opened the faucet, water splashed everywhere. The staff was there but were very indifferent whenever we came by the lobby. The couch was very dirty and stained. The overall room was spacious and had a full fridge, microwave, sink, and electric stove top. It also included cooking pans, mugs, and plates.
Stayed 3 nights in Jul 2024

8/10 Good

Juan Carlos

Stayed 2 nights in Jul 2024

8/10 Good

Yolanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price we can ask for more, the rooms are really nice, spacious and the bed comfortable!!! I enter the hotel the other day of the huracán berly and their accommodate me before checking time!! That was nice!!
Stayed 3 nights in Jul 2024

8/10 Good

Hyera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Ame

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Jun 2024

4/10 Poor

emilia

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2024

8/10 Good

Johnny

Traveled with family and small children
Liked: Cleanliness, staff & service
Great location, stores around property cost too much to shop and eat.
Stayed 7 nights in Jun 2024

2/10 Terrible

Pietro

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator didn’t work. Place needs major renovations bad smell and pool area a disaster. This is not a 4star hotel more like a1.5 star
Stayed 7 nights in Jun 2024

10/10 Excellent

Julianna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Rooms are big! A little loud but not to bad.
Stayed 2 nights in Jun 2024

10/10 Excellent

Shekeb

Liked: Cleanliness
Stayed 1 night in Jun 2024

8/10 Good

Prashant

Liked: Cleanliness, property conditions & facilities
Great place but had some issues with communication with staff. Most other places in Mexico I’ve stayed at have staff that can speak better English. However the ones that did speak English helped others when possible
Stayed 3 nights in Jun 2024

8/10 Good

Josue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel its really close to the small plaza and the main avenue. The parking its kinda tricky to find.
Stayed 1 night in Jun 2024

6/10 Okay

Francesca

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
NA
Stayed 4 nights in Jun 2024

10/10 Excellent

Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 4 nights in Jun 2024

2/10 Terrible

Jessica

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TERRIBLE !!!!! SAVE YOUR MONEY GO ELSEWHERE AND DONT EVEN THINK ABOUT BRINGING YOUR SERVICE ANIMAL. THEY WILL TURN YOU DOWN AT THE DOOR AND NOT REFUND YOU! GO TO MARVIC INSTEAD!
Stayed 2 nights in Jun 2024

4/10 Poor

Reynaldo, okeechobee

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is run down. Needs some up keep. Did not receive any VIP service. The pictures on line don’t match the property. The bed had on my bed sheet with no cover. No iron board or iron in the room. Have to ask reception for the Iran. You have to leave your id in order to borrow one. Not a good experience. On the they had a terrible DJ on the roof top pool. The pictures online don’t match with the roof top.
Stayed 3 nights in Jun 2024

10/10 Excellent

Kenna

Stayed 2 nights in Jun 2024

10/10 Excellent

Louis

Stayed 6 nights in Jun 2024

8/10 Good

Shelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice upgraded room. Elevators worked great. Pool was relaxing with decent bar/food service on roof. Not enough small towels in our room, run down and new construction buildings around the hotel,
Stayed 2 nights in Jun 2024