4/5 Good
Carmelina
Traveled with group
Jan 18, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022
The Palm at Playa
Photo gallery for The Palm at Playa
Overview of The Palm at Playa
VIP Access
The Palm at Playa
4.4/5 Excellent
Guests rated this property 4.7/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- Air conditioning
- Spa
- Restaurant
Cleaning and safety practices
- Cleaned with disinfectant
- 24-hour vacancy between guest room stays
- Hand sanitizer provided
- Personal protective equipment
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
Explore the area
- Quinta Avenida1 min walk
- Playa del Carmen Main Beach3 min walk
- Mamitas Beach Club10 min walk
- Playa Del Carmen, Quintana Roo (PCM)2 min drive
Choose dates to view prices
About this area
Playa del Carmen
Located in Playa del Carmen, The Palm at Playa is in the city center and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach Club, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as skydiving and ecotours in the area.
What's nearby
- Quinta Avenida - 1 min walk
- 3D Museum of Wonders - 1 min walk
- Central Square - 3 min walk
- Playa del Carmen Main Beach - 3 min walk
- Mamitas Beach Club - 10 min walk
Getting around
- Cancun Intl. Airport (CUN) - 50 min drive
Restaurants
- Sabor a Mar — 1 min walk
- Rooftop — 1 min walk
- Starbucks — 2 min walk
- Playa Maya Restaurant — 2 min walk
- La Senda — 2 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Social distancing
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast and lunch
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Free secured, covered self parking on site
- Limited onsite parking
- Wheelchair-accessible parking available
- 24-hour roundtrip airport shuttle (surcharge)
- Airport shuttle on request
- Area shuttle (surcharge)
- Ferry terminal shuttle (surcharge)
Food and drink
- 2 restaurants
- 1 1 poolside bar and 1 1 bar
- Room service available
Things to do
- Outdoor pool
- Spa services
Conveniences
- Elevator
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tour/ticket assistance
- Wedding services
Languages spoken
- English
- Spanish
Business services
- Computer station
- Meeting room
Outdoors
- Garden
- Pool sun loungers
- Pool umbrellas
- Rooftop terrace
Spa
- 2 treatment rooms
- Aromatherapy
- Body scrubs
- Body treatments
- Couples treatment room(s)
- Facials
- Massage - deep-tissue
- Massage - prenatal
- Massage - sports
- Massage - Swedish
- Massage/treatment rooms
- Reflexology
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
More
- Beach towels
- Designated smoking areas
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Bed sheets
- Blackout drapes/curtains
- Ceiling fan
- Down comforter
Bathroom
- Bathroom (partially open)
- Free toiletries
- Hair dryer
- Rainfall showerhead
- Shower
- Towels
Entertainment
- 43-inch flat-screen TV
- Satellite channels
More
- Access via exterior corridors
- Individually furnished
- Iron/ironing board
- Laptop-compatible safe
Similar properties
See similar properties
Playa del Carmen
Downtown Playa del Carmen
Business friendly
Hotel
Free WiFi
4 star
Guest rating 4+
Washer and dryer
Policies
Check-in
Check-in from 3:00 PM - 11:30 PM
Late check-in subject to availability
Late check-in fee for check-in between noon and 4:00 PM (amount varies)
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children younger than 14 are not allowed at this adults-only property; all guests 14 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Resort fee: USD 5.00 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Airport shuttle fee: USD 150 per room (roundtrip)
- Late check-in fee for check-in between noon and 4:00 PM (amount varies)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time.
We should mention
This property offers transfers from the ferry terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 9 AM to 8 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 14 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
Property is also known as
Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen
Frequently asked questions
Overall score and ratings
4.4
Excellent
4.7/5
Cleanliness
4.6/5
Staff & service
4.3/5
Amenities
4.5/5
Property conditions & facilities
2/5 Poor
Linda, winston salem
Traveled with partner
Jan 17, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022
5/5 Excellent
William C
Traveled with family
Jan 3, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2021
4/5 Good
James
Traveled with partner
Jan 1, 2022
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2021
5/5 Excellent
SHAWN
Traveled with family
Dec 29, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021