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The Palm at Playa

Photo gallery for The Palm at Playa

Rooftop terrace
Outdoor pool, open 9 AM to 8 PM, pool umbrellas, sun loungers
Outdoor pool, open 9 AM to 8 PM, pool umbrellas, sun loungers
Outdoor pool, open 9 AM to 8 PM, pool umbrellas, sun loungers
Flat-screen TV

Overview of The Palm at Playa

VIP Access

The Palm at Playa

4.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available
Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach3 min walk
  • Popular LocationMamitas Beach10 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)11 min walk

Room options

About this area

Playa del Carmen

The Palm at Playa is located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, and is in the entertainment district and near the beach. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as skydiving and ecotours in the area.

What's nearby

  • Quinta Avenida - 1 min walk
  • 3D Museum of Wonders - 1 min walk
  • Central Square - 3 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach - 10 min walk

Restaurants

  • Starbucks - 2 min walk
  • Playa Maya Restaurant - 2 min walk
  • Coffee Stop - 2 min walk
  • La Cochi Loka - 2 min walk
  • Falafel Nessya - 3 min walk

About this property

The Palm at Playa

4-star hotel located in Downtown Playa del Carmen
Close to Playa del Carmen Main Beach, The Palm at Playa provides a roundtrip airport shuttle, a poolside bar, and a rooftop terrace. For some rest and relaxation, visit the hot tub. The onsite restaurant, Irene, Cocina de Herencia, features local and international cuisine. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Swimming pool with sun loungers and pool umbrellas
  • Free self parking
  • Local cuisine breakfast (surcharge), an area shuttle, and an area shuttle
  • An outdoor pool, wedding services, and a 24-hour front desk
  • Guest reviews say great things the bar, breakfast, and helpful staff
Room features
All 66 individually furnished rooms boast perks such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast and lunch
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee daily 7:00 AM–10:00 AM: USD 15-25 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Irene, Cocina de Herencia
  • Rooftop

Things to do

  • Outdoor pool
  • Spa tub

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Beach umbrellas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

More

  • Access via exterior corridors
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Late check-in subject to availability
Late check-in fee for check-in between noon and 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 14 are not allowed at this adults-only property; all guests 14 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Breakfast fee: between USD 15 and USD 25 per person (approximately)
  • Airport shuttle fee: USD 150 per room (roundtrip)
  • Late check-in fee for check-in between noon and 4:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time.

We should mention

Pool access available from 9 AM to 8 PM
Children 14 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa have a pool?

Yes, this property has an outdoor pool. Pool access is from 9 AM–8 PM.

How much does it cost to stay at The Palm at Playa?

As of Feb 5, 2023, prices found for a 1-night stay for 2 adults at The Palm at Playa on Mar 1, 2023 start from $113.09, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Palm at Playa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Palm at Playa?

Self parking is free at this property.

What time is check-in at The Palm at Playa?

Check-in is from 3:00 PM - 11:30 PM. Late check-in is available from noon–4:00 PM for a fee.

What time is check-out at The Palm at Playa?

Check-out is at noon.

Does The Palm at Playa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 150 per room applies.

Where is The Palm at Playa located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. 3D Museum of Wonders and Mercado Playa del Carmen are also within 5 minutes.

Reviews

8.8

Excellent

Rating 10 - Excellent. 649 out of 1035 reviews" "
" "10 - Excellent 63%
Rating 8 - Good. 251 out of 1035 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 74 out of 1035 reviews" "
" "6 - Okay 7%
Rating 4 - Poor. 23 out of 1035 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 38 out of 1035 reviews" "
" "2 - Terrible 4%

9.3/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.9/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

4/10 Poor

Jae

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Good location but too noisy
Stayed 2 nights in Feb 2023

10/10 Excellent

Mohja, Los Angeles

Lovely room and hotel in general.
Stayed 1 night in Jan 2023

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing, the place itself nice! Unfortunately it rained all day so the pool, bar and restaurant was closed! But we will stay there again
Stayed 1 night in Jan 2023

10/10 Excellent

Kaylin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t even know where to start, this place is all around absolute perfection!! We just got back from a 9 day stay in playa staying at The Palm, this trip was our tenth time visiting PDC but first time at The Palm, and we will never stay anywhere else going forward!! The location is perfect, beautiful, the rooms are spacious and clean, the beds are super comfy. And then, there’s the rooftop pool/bar… which is STUNNING. Plenty of lounge chairs, ocean view, great food and drinks, very friendly staff. And my personal favorite, a hammock that sits just above water level where I spent most of my time reading and wondering how I got so lucky to be in a place so perfect. The staff is exceptional all around, with a HUGE special shout-out to the concierge, Sandra, who is so lovely and helpful with anything you could possibly need, and when you leave you feel like you’ve made a life long friend with her. I can not recommend this place enough. By far our new favorite place to stay in Playa, and we’ve stayed at a LOT of locations. Do yourself a favor and book your stay there immediately, you will not regret it. We can not wait to go back ASAP!
Stayed 9 nights in Jan 2023

2/10 Terrible

marc

Business traveler
Disliked: Staff & service
Music every nights. Can’t relax there . Don’t go there . No power and wifi for 10 hours and the manager told me the problem will be fix in 3 hours. What a joke . No offer to give me a credit for that problem
Stayed 7 nights in Jan 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly people
Stayed 1 night in Jan 2023

8/10 Good

Edith, Alhambra

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Perfect location. The room was very big but very plain. No a single decoration, it lacks charm. It is not a 4 star hotel i say more like 3 str. The place is clean but hours of the rooftop and restaurants are horrible.

6/10 Okay

Christopher, Palo Alto

Liked: Cleanliness, staff & service
This hotel has historically been my preferred choice when staying in PDC. Several issues this time: no hot water for the shower in evening AND morning. When I told staff, they just shrugged and said contact Expedia. Well here you go…. Next, I couldn’t sleep until 2am because the noise from the clubs was so loud - they put me in a room facing the street. Is this the room upgrade really? The hot tub on rooftop bar — no hot water either. Also first time I’ve seen the roof top bar and pool area empty. I wonder why?

10/10 Excellent

Liz

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING WAS GREAT!

2/10 Terrible

Denise, Meadow vista

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
We have visited the Palms multiple times and LOVED the roof pool. So we decided to finally stay here. Jamie, a pool staff member, was beyond amazing and then.....that was it. Not only was there staff dragging such loud roof top patio furniture across our ceiling at 8am, but there was NO hot water. AT ALL. The final straw came when checking out, the lobby staff stated there was an "issue with the sheets. I think it's blood". I laughed and said "yes, I had on self-tanner" (cause who is tan in January?). He said the sheets were "ruined". I informed him bleach would fix it. I had seen the sheets when we checked out......the slightest tinge of light brown. Clearly tanner. He brought out the sheets from under the desk, handed them to a bellboy who then proceeded to attempt to wash them in the lobby bathroom sink and then announce that they would need to be replaced. I was so certain he was kidding but he wasn't. I kept stating that bleach in a washing machine would fix them but he continued speaking over me and demanding $50 because "We will need to send out the sheets. They are ruined!". I was so furious I never got his name and I as such as I wanted to say allllllll the bad words and storm off, I'm not about to have the police come ( in Mexico!) and who know what could occur. Not only was this totally insane, he was SO rude and mean. I know people spill ketchup on sheets ( or bodily fluids). I was too dumbfounded to argue. I will spend my life knowing no one should go here.