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On the beach, beach yoga
On the beach, beach yoga
On the beach, beach yoga
Outdoor pool, cabanas (surcharge), pool umbrellas

Guest reviews

4.7/5 Exceptional
124 reviews
Guests rated this property 4.9/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Pet Friendly
Air Conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationPlaya del Carmen Main Beach1 min walk
Popular LocationCentral Square5 min walk
Popular LocationNuestra Senora del Carmen Catholic Church7 min walk
AirportPlaya Del Carmen, Quintana Roo (PCM)7 min drive

Choose dates to view prices

  • Room, 2 Queen Beds

    5/5 guest room rating

    Room amenities

    • 550 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds
  • Junior Suite, 1 King Bed

    5/5 guest room rating

    Room amenities

    • 706 sq ft
    • Partial ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed
  • Suite, 1 King Bed, Ocean View

    Room amenities

    • 750 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite, 1 King Bed, Ocean View
  • Suite, 1 King Bed, Balcony, Oceanfront

    5/5 guest room rating

    Room amenities

    • 1050 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite, 1 King Bed, Balcony, Oceanfront
  • Room, 1 King Bed, Terrace, Ocean View

    4.5/5 guest room rating

    Room amenities

    • 607 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Terrace, Ocean View
  • Room, 1 King Bed (Partial Ocean Front)

    Room amenities

    • 525 sq ft
    • Partial ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed (Partial Ocean Front)
  • Room, 1 King Bed, Terrace, Pool View

    Room amenities

    • 607 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Terrace, Pool View

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Playa del Carmen

Located in Playa del Carmen, Thompson Beach House is on the beach. Quinta Avenida and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • Playa del Carmen Main Beach - 1 min walk
  • Central Square - 5 min walk
  • Nuestra Senora del Carmen Catholic Church - 7 min walk
  • Playa del Carmen Maritime Terminal - 8 min walk
  • Pier Navega - 9 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • CGrill — 1 min walk

About this property

Thompson Beach House

4.5-star hotel on the beach, near Playa del Carmen Main Beach
Guests of this beach hotel will appreciate convenient onsite amenities such as a 24-hour fitness center and a sauna. All 27 individually decorated rooms feature free WiFi and MP3 docks. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also appreciate thoughtful touches like bathrobes and slippers.
Thompson Beach House offers 27 accommodations with MP3 docking stations and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of GBAC STAR (Hyatt)
Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: USD 15 per night
  • Valet parking: USD 15 per night
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Continental breakfast available for a fee daily 7 AM–11 AM: USD 15-30 for adults and USD 15-30 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Beach yoga
  • Free bicycle rentals
  • Outdoor pool
  • Sauna
  • Spa services

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • Beachfront location
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch flat-screen TV
  • Cable channels
  • MP3 dock

Food and drink

  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per night, plus a deposit of USD 150.00 per night
Dogs only
1 per room (up to 40 lbs)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 40.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 34.80 per accommodation, per night. This fee does not apply to children under 1 year of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 for adults, USD 15 and USD 30 for children (approximately)
  • Airport shuttle fee: USD 220 per vehicle (roundtrip)
  • Self parking fee: USD 15 per night
  • Valet parking fee: USD 15 per night
  • Pet deposit: USD 150.00 per night
  • Pet fee: USD 40 per pet, per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Contactless check-in and contactless check-out are available
Individually-wrapped food options are available through room service
Each guestroom is kept vacant for a minimum of 48 hours between bookings
The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

THOMPSON BEACH HOUSE Hotel
THOMPSON BEACH HOUSE Playa del Carmen
Thompson Playa Carmen Hotel
Thompson Hotel
Thompson Playa Carmen
Thompson Beach House Hotel Playa del Carmen
Thompson Beach House Hotel
Thompson Beach House Playa del Carmen
Thompson Beach House Hotel Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at Thompson Beach House and receive a full refund?
Yes, Thompson Beach House offers free cancellation on select room rates, because flexibility matters! Please refer to Thompson Beach House cancellation policy on our site for more details about any exclusions or requirements.
Does Thompson Beach House have a pool?
Yes, this property has an outdoor pool.
Is Thompson Beach House pet-friendly?
Yes, this property allows dogs (limit 1 per room) with a maximum weight of up to 40 lbs per pet. There's a deposit of USD 150.00 per night and a fee of USD 40 per pet, per night.
How much is parking at Thompson Beach House?
Self parking is available for USD 15 per night. Valet parking is available for USD 15 per night.
What time is check-in at this hotel?
Check-in is from 3:00 PM–anytime. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at this property?
Check-out is at noon. Late check-out is available for a fee (amount may vary, subject to availability).
Does Thompson Beach House provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 220 per vehicle, roundtrip, applies.
Where is this property located?
Nestled on the beach, this Downtown hotel is within a 5-minute walk of Playa del Carmen Main Beach and Quinta Avenida. Mamitas Beach Club and Playa del Carmen Maritime Terminal are also within 10 minutes.

Guest reviews

Overall score and ratings for Thompson Beach House

4.7
Exceptional
5 - Excellent
98
4 - Good
17
3 - Okay
7
2 - Mediocre
1
1 - Poor
1
4.9
Cleanliness
4.8
Service and Staff
4.4
Amenities
4.8
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

They have an amazing staff. By the end of the stay you feel like family and friends. We just left yesterday and already trying to figure out when we can go back.

Stayed 7 nights in Mar 2020

5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 4 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Great hotel and great staff!

    I just got back from taking my parents to Playa for 5 days and we stayed at the Thompson Beach House. The hotel was awesome and everyone at the hotel treated my mother with great care. My mom had fallen about a month ago and was using a cane. Lezlie and Raul (Concierges) were great in helping arrange transportation to nearby sites. The bell staff and restaurant staff that included Emiliano, Roman and Alejandrina were great everyone morning and at lunch! I would highly recommend the hotel

    Stayed 5 nights in Mar 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Loved this hotel. Very comfortable room. Enjoyed the cabanas by the pool. Staff very friendly and welcoming. Only thing -- we had no hot water in our shower the whole time.

    Stayed 4 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    lobby could use some updating; Liked the room, with its classic understated design and balcony; Front desk staff Leslie was awesome; Bartender who did tequila tasting too; Enjoy relaxing and view from beach beds; Good location in playa

    Stayed 1 night in Feb 2020