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Thompson Beach House

Photo gallery for Thompson Beach House

On the beach, beach yoga
On the beach, beach yoga
On the beach, beach yoga
Outdoor pool, cabanas (surcharge), pool umbrellas
Outdoor pool, cabanas (surcharge), pool umbrellas

Overview of Thompson Beach House

Thompson Beach House

4.5 star property

9.0/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Pet friendly
  • Laundry
  • Gym
Map
Calle 8 y Playa S/N, Zona Maritima, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPlaya del Carmen Main Beach1 min walk
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationMamitas Beach8 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)13 min walk

Room options

About this area

Playa del Carmen

Located on the beach, Thompson Beach House is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting.

What's nearby

  • Playa del Carmen Main Beach - 1 min walk
  • Quinta Avenida - 1 min walk
  • 3D Museum of Wonders - 3 min walk
  • Central Square - 5 min walk
  • Mamitas Beach - 8 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Zenzi Beach club bar restaurant - 2 min walk
  • Starbucks - 2 min walk
  • Hacienda Mi Ranchito - 2 min walk
  • Don Mario - 2 min walk
  • Sur Steakhouse - 2 min walk

About this property

Thompson Beach House

4.5-star aparthotel on the beach, near Playa del Carmen Main Beach

Property Location
With a stay at Thompson Beach House in Playa del Carmen (Centro), you'll be steps from Playa del Carmen Main Beach and Quinta Avenida. This 4.5-star hotel is 0.4 mi (0.7 km) from Playa del Carmen Maritime Terminal and 0.6 mi (1 km) from Mamitas Beach Club.

Rooms
Make yourself at home in one of the 27 air-conditioned rooms featuring MP3 docking stations and minibars. Rooms have private balconies. 55-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries.

Amenities
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and wedding services.

Dining
Satisfy your appetite for lunch or dinner at CGrill, a restaurant which specializes in seafood, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7 AM to 11 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Thompson Beach House offers 27 accommodations with MP3 docking stations and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the aparthotel include an outdoor pool, a sauna, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Property is kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Beach

  • On the beach

Pool/Spa

  • Outdoor pool
  • Umbrellas
  • Sauna
  • Pool cabanas (surcharge)

Internet

  • Free WiFi

Parking and transportation

  • Self parking on site (USD 15 per night)
  • Valet parking on site (USD 15 per night)
  • Onsite parking options include a garage
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Family friendly

  • Children stay free (see details)

Restaurants on site

  • CGrill

Dining

  • Continental breakfast available for a fee daily 7 AM–11 AM: USD 15-30 for adults and USD 15-30 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Minibar
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Bed sheets provided
  • Rollaway/extra beds: USD 40.0 per night

Bathrooms

  • Separate bathtub and shower
  • Rainfall showerhead
  • Bathrobes
  • Hair dryer
  • Slippers
  • Free toiletries
  • Towels provided
  • Toothbrush and toothpaste

Entertainment

  • 55-inch flat-screen TV with cable service
  • MP3 docking station
  • TV in a common area

Outdoor areas

  • Balcony
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly
  • USD 40 per pet per night
  • 1 per room (up to 40 lbs per pet)
  • Welcoming dogs only
  • Deposit: USD 150.00 per night

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Elevator
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Local maps
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Free newspapers (lobby)

Location highlights

  • Near the sea
  • Near the bay
  • In a village

Things to do

  • 24-hour fitness center
  • Fitness facilities nearby (free access)
  • Beach yoga on site
  • Free bicycle rentals on site

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

General

  • 27 rooms
  • 3 floors
  • 1 building
  • Built in 2016
  • Individually decorated

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
This property offers health screenings (antigen tests for COVID-19) onsite. Screenings are available at no charge for up to 2 guests per booking of 3 nights or more. Guests should contact the concierge upon arrival to schedule departure health screenings.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per night, plus a deposit of USD 150.00 per night
Welcoming dogs only
1 per room (up to 40 lbs per pet)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 34.80 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 15 and USD 30 for adults, USD 15 and USD 30 for children (approximately)
  • Airport shuttle fee: USD 220 per vehicle (roundtrip)
  • Self parking fee: USD 15 per night
  • Valet parking fee: USD 15 per night
  • Pet deposit: USD 150.00 per night
  • Pet fee: USD 40 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night
  • A fee will be charged for use of certain facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

THOMPSON BEACH HOUSE Hotel
THOMPSON BEACH HOUSE Playa del Carmen
Thompson Playa Carmen Hotel
Thompson Hotel
Thompson Playa Carmen
Thompson Beach House Hotel Playa del Carmen
Thompson House Del Carmen
Thompson Beach House Aparthotel
Thompson Beach House Playa del Carmen
Thompson Beach House a concept by Hyatt
Thompson Beach House Aparthotel Playa del Carmen

Frequently asked questions

Does Thompson Beach House have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Thompson Beach House?

As of Jan 30, 2023, prices found for a 1-night stay for 2 adults at Thompson Beach House on Jan 31, 2023 start from $224.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Thompson Beach House pet-friendly?

Yes, this property allows dogs (limit 1 per room) with a maximum weight of up to 40 lbs per pet. There's a deposit of USD 150.00 per night and a fee of USD 40 per pet, per night.

How much is parking at Thompson Beach House?

Self parking is available for USD 15 per night. Valet parking is available for USD 15 per night.

What time is check-in at Thompson Beach House?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Thompson Beach House?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Thompson Beach House provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 220 per vehicle applies.

Where is Thompson Beach House located?

Nestled on the beach, this Downtown Playa del Carmen aparthotel is just steps from Quinta Avenida and Playa del Carmen Main Beach. 3D Museum of Wonders and Mercado Playa del Carmen are also within 5 minutes.

Reviews

9.0

Wonderful

Rating 10 - Excellent. 150 out of 209 reviews" "
" "10 - Excellent 72%
Rating 8 - Good. 28 out of 209 reviews" "
" "8 - Good 13%
Rating 6 - Okay. 16 out of 209 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 6 out of 209 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 9 out of 209 reviews" "
" "2 - Terrible 4%

9.6/10

Cleanliness

9.2/10

Staff & service

8.7/10

Amenities

9.3/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

10/10 Excellent

elizabeth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
we like that we are beachfront and a block away is the main street for restos and shopping and even a Catholic church. The noise does not reach our room if the balcony door is closed. We like the area very much.

10/10 Excellent

Ivonne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, awesome food, great staff
Stayed 5 nights in Nov 2022

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location close to bars and restaurants.
Stayed 2 nights in Oct 2022

6/10 Okay

Brenda

Traveled with partner
Liked: Cleanliness
The property had issues with hot water and our shower wasn’t working right. There was also a leak that they had on the first floor near the door to the restaurant, pool and bar. We had to go to the sister property to shower cause of the hot water issue.

8/10 Good

Tim

Hotel was great .. beds where very comfortable .. but the pillows were terrible .. location is great
Stayed 2 nights in Oct 2022

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
very nice
Stayed 1 night in Oct 2022

2/10 Terrible

siros

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Liked the Beach. The Hotel was misrepresented as a high end family!! Nothing about it was even close!! No amenities/no sleep, loud music until 2am, no business center/no fitness center as advertised, one of the room no hot water!!
Stayed 4 nights in Oct 2022

2/10 Terrible

sarah

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
I very rarely leave a 1 star review. But this is deserved. First off let me start with, this was not a party hotel. If it was we understand what we were getting ourselves into. This was advertised as a high end hotel for family. We arrived after an insane wedding for our honeymoon with our entire family. We rented 6 rooms!!! 12 people. We have been here 3 nights so far and the music outside is so freaking loud not a single person could Sleep. We called the front desk and 4 different people went down to the front to ask about it. The bass was so loud we could hear it through earplugs. AirPods. And even the TV. We asked the front on Sunday to please do something. Or find out what the deal was. They promised it was only one night and it would end by 11pm. By 1AM it was still going. It’s now Wednesday evening. One night later and it’s going again. We called the front. They told us “it’s a private event and they have no control”. It’s so bad even the work calls during the day that need do be taken can’t even be heard. Also my brother had to work most of the trip- combined with the lack of sleep and no quiet area; they advertised the “sister property” not beachfront that had the facilities like gym or business center to work. So my brother woke up at 7am to try to walk far to the “close property” that was over 3 blocks away. They had no business center available as it was rented. So he asked for any space. Literally no space with outlets to work. We will be asking for a refund.
Stayed 4 nights in Oct 2022

10/10 Excellent

Neil

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about it. Amazing room with a gorgeous view. Top quality linens and super spacious room. Travelled as a family and the property is great for both couples & families. I’ll be back!
Stayed 2 nights in Sep 2022

10/10 Excellent

Marquita