Ratings based on 2,744 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Home away from home, but better!

Posted Oct 15, 2017
It felt like I lived in paradise! Can't wait to go back. Excellent service! And the food... unbelievable!
Comment from Hotel Management
Oct 16, 2017 by Guest Service, Hotel Management
Dear Recent VIRM Guest, Thank you for having taken the time to review our hotel, we very much appreciate your recent stay. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsyvania

Fantastic

Posted Oct 15, 2017
All hotel, restaurant, pool staff were awesome. Beautiful surroundings, calming, enjoyable. Facilities spotless, customer service great.
Comment from Hotel Management
Oct 16, 2017 by Guest Service, Hotel Management
Dear Pegster, Thank you for your amazing review, we are glad to hear you enjoyed your vacation. Greetings from Mexico,
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful staff!

Posted Oct 15, 2017
My husband and I very much enjoyed our "Babymoon" at the Valentin. The food was absolutely amazing and we loved that we didn't have to make reservations for dinner. The staff was wonderful and the pools were gorgeous. Everything was within walking distance (this is coming from a 7 month pregnant woman) Our first room smelled like mildew but the facility was wonderful about giving us another room (no questions asked) after my husband called to let them know. The room was beautiful and the bed was super comfortable. We will definitely be coming back to stay. Thank you for a wonderful experience.
Comment from Hotel Management
Oct 16, 2017 by Guest Service, Hotel Management
Dear Recent VIRM Guest, Thank you for the time you have taken to describe the things you enjoyed the most, we will take your comments in great consideration. Best regards,
5 out of 5
Recommended
for Couples
by A verified traveler from birmingham

Top rate service

Posted Oct 10, 2017
Pros: The staff and beautiful grounds.
Cons: The lunch buffet could be improved but it wasn’t bad, just average.
Location: We didn’t leave the property.
From the moment we pulled onto the property, it was obvious that the staff was amazing. The property is beautiful. There are tons of activities and fun yet you can get away from it and be very calm and relaxed too.
Comment from Hotel Management
Oct 16, 2017 by Guest Service, Hotel Management
Dear Recent VIRM Guest, Thank you for your generous review, we are delighted to hear we were able to impress. Best regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Cape Cod, MA

Perfect All-Inclusive

Posted Oct 7, 2017
Location: Xplor, is a fantastic nature amusement park, love the 14 zip lines-, swimming through caves, ATV through caves,waterfalls, flora and fauna
Our 4th time at resort. What brings us back: 1-the wonderful friendly service from each person representing the resort. From the moment we step on to the property, they work so very hard to make our stay special every time. 2-the beautiful, crystal clear waters of the beach, lovely cabanas, wonderful beach service staff. 3-the food and restaurants, no need for reservations, always delicious with impeccable service. 4-the beautiful resort property, the rooms and lovely landscaped, clean grounds.
Comment from Hotel Management
Oct 16, 2017 by Guest Service, Hotel Management
Dear Recent VIRM Guest, Thank you for giving us the chance to be at your disposal and service, we would love to welcoming you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Eat, Drink & Be Merry

Posted Oct 2, 2017
Pros: Food, Pool, Beach and ease to socialize
Cons: Reservation service for Hibachi restaurant. I was first in line in my building arriving 20 minutes early and got a 8:40 p.m. reservation for four.
This was my second trip to Valentin and 5th all inclusive trip. Although we like to try different resorts, we decided to return to Valentin because we enjoyed the resort so much the year before, plus it was by far the best resort for socializing. Food was very good, but had one poor experience at the beach side steakhouse. We arrived shortly after it opened. The restaurant was not too busy, but had two big parties of 10 or more. It took 45 minutes to get appetizer and another hour plus to get meal. To give the restaurant the benefit of the doubt, we returned a few days later and received the expected service. Favorite restaurants in order would be French, Ginger and Italian. The Go Team for activities were fantastic. Dora the Explorer is amazing. She is engaging, personable and goes the extra mile for the guests. I wish I knew this person's name, but the main server at the outdoor entertainment center is amazing. He was fast, efficient and I never had to tell him my drink - he would remember time and time and night after night. The evening shows were good specially the magic, circus and of course Michael Jackson. Pool and Beach are fantastic. Beach is more self serve. If you are considering the Valentin - think no more. It is for sure a great selection and enjoyable experience will be had by all.
Comment from Hotel Management
Oct 4, 2017 by Guest Service, Hotel Management
Dear Rae, Thank you for your complete review, we have shared this information with our entire staff and management, we will be delighted to welcoming you in order to offer you the attention you deserve.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Paradise!!

Posted Oct 2, 2017
Pros: The cleanliness, staff and welcome we always get!!!
Cons: Nothing.....
This is my 3 years staying at this resort and LOVE IT!!! our goal is to visit once a year as we love the staff and how clean/upkeep of this resort is superb!!!
Comment from Hotel Management
Oct 4, 2017 by Guest Service, Hotel Management
Dear Silvia, Thank you for having taken the time to post your review, we will be delighted to welcoming you again in the near future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

First class resort

Posted Oct 1, 2017
The staff goes above and beyond to make sure your stay is wonderful. The beach and the grounds are impeccable. The food is fantastic and you don't have to make reservations or need a ticket for any restaurant.
Comment from Hotel Management
Oct 4, 2017 by Guest Service, Hotel Management
Dear Dave, Dear Zach, It was amazing to welcoming you to enjoy a peaceful vacation, we do hope to have the chance to be at your disposal when returning to Mexico. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from midland, tx

very nice hotel - immaculate grounds

Posted Sep 25, 2017
service was great and we were impressed. we upgraded to privilege package and was worth it!! couldn't have been better. Well just longer....
Comment from Hotel Management
Sep 29, 2017 by Guest Service, Hotel Management
Dear Recent VIRM Guest, Thank you for detailing the things you have enjoyed the most during your recent stay at Valentin Imperial Riviera Maya, we are completely sure these tips will be of great help for future travelers as also your suggestions will allow us to continue improving the services we provide. Thank you for taking the time to post your review, will be a pleasure to demonstrate on your next visit the great developments applied. Best regards,
4 out of 5
Recommended
for Couples
by A verified traveler from utah

very LARGE resort

Posted Sep 17, 2017
Pros: I love that they take care of the animals. Very nice rooms bathrooms are the best I have ever seen.
Cons: the resort is too big for me it take for ever to get from room to lobby of hotel.
Location: it is long way from anything you have to take a taxi.
This is a very LARGE resort beautiful manicured landscape. many many places to eat and drink you will have a hard time doing it all in one stay. The Michael Jackson show is old and need to be replaced. they need new entertainment all the entertainment is boring. the pools are big and beautiful not close enough to bathrooms if you know what I mean for guest who drink all day. so many animals and creatures to see hear love that they take care of them
Comment from Hotel Management
Sep 18, 2017 by Customer Service, Hotel Management
Dear Recent VIRM Guest, We thank you for describing your experience at Valentin Imperial Riviera Maya, it was wonderful being at your service. We have taken your suggestions in great consideration and we will be glad to demonstrate our improvements on your return. Best regards,