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The Carmen Hotel - Beachfront, Adults Only

Photo gallery for The Carmen Hotel - Beachfront, Adults Only

Outdoor pool, pool umbrellas
On the beach, white sand, beach umbrellas, beach towels
In-room safe, desk, blackout drapes, soundproofing
Premier Ocean Front Suite | In-room safe, desk, blackout drapes, soundproofing
Ocean Front Luxury Suite | In-room safe, desk, blackout drapes, soundproofing

Overview of The Carmen Hotel - Beachfront, Adults Only

The Carmen Hotel - Beachfront, Adults Only

4.5 star property

8.2/10 Very Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Outdoor Space
  • 24/7 front desk
  • Restaurant
Map
Calle 8 Norte Manzana 4 #876, Zona Maritima Colonia Centro, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPlaya del Carmen Main Beach1 min walk
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationMamitas Beach8 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)13 min walk

Room options

About this area

Playa del Carmen

Located on the beach, The Carmen Hotel - Beachfront, Adults Only is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting.

What's nearby

  • Playa del Carmen Main Beach - 1 min walk
  • Quinta Avenida - 1 min walk
  • 3D Museum of Wonders - 3 min walk
  • Central Square - 5 min walk
  • Mamitas Beach - 8 min walk

Restaurants

  • Fah - 2 min walk
  • Zenzi Beach club bar restaurant - 2 min walk
  • Starbucks - 2 min walk
  • Fusion Beach Hotel - 2 min walk
  • Hacienda Mi Ranchito - 2 min walk

About this property

The Carmen Hotel - Beachfront, Adults Only

Adults-only luxury on the beach

Property Location
With a stay at The Carmen Hotel - Adults Only in Playa del Carmen (Centro), you'll be steps from Playa del Carmen Main Beach and Quinta Avenida. This 4.5-star hotel is 0.4 mi (0.7 km) from Mamitas Beach Club and 0.4 mi (0.7 km) from Playa del Carmen Maritime Terminal.

Rooms
Make yourself at home in one of the 37 air-conditioned rooms featuring minibars and LED televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have rainfall showerheads and complimentary toiletries.

Amenities
Be sure to enjoy recreational amenities including a nightclub and an outdoor pool. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services.

Dining
Enjoy international cuisine at Keel, a beachfront restaurant which features a bar, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. A complimentary buffet breakfast is served daily from 7 AM to 11 AM.

Business, Other Amenities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
The Carmen Hotel - Beachfront, Adults Only offers 37 accommodations with laptop-compatible safes and bathrobes. Rooms open to balconies. 50-inch LED televisions come with digital channels.

Bathrooms include bathtubs or showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the aparthotel include an outdoor pool.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Beach

  • On the beach
  • Beach umbrellas
  • Beach towels

Pool/Spa

  • Outdoor pool
  • Umbrellas

Internet

  • Free WiFi

Parking and transportation

  • No onsite parking available

Restaurants on site

  • Keel
  • Deck 5

Dining

  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Snack bar/deli
  • Room service available

Bedrooms

  • Bed sheets provided

Bathrooms

  • Bathtub or shower
  • Shampoo
  • Bathrobes
  • Hair dryer
  • Towels provided
  • Toilet paper
  • Soap

Entertainment

  • 50-inch LED TV with digital service
  • Streaming services

Outdoor areas

  • Balcony
  • Rooftop terrace
  • Terrace

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool hoist on site
  • Soundproofing
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible public washroom
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Electrical adapters/chargers
  • Iron/ironing board
  • Luggage storage
  • Blackout drapes/curtains
  • Laptop-compatible safe
  • 24-hour front desk

Location highlights

  • Near the ocean
  • On the waterfront

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

General

  • 37 rooms
  • 5 floors
  • 1 building
  • Built in 2016

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

    A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

Does The Carmen Hotel - Beachfront, Adults Only have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Carmen Hotel - Beachfront, Adults Only?

As of Jan 27, 2023, prices found for a 1-night stay for 2 adults at The Carmen Hotel - Beachfront, Adults Only on Jan 31, 2023 start from $131.19, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Carmen Hotel - Beachfront, Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Carmen Hotel - Beachfront, Adults Only?

This property doesn't offer parking.

What time is check-in at The Carmen Hotel - Beachfront, Adults Only?

Check-in is from 3:00 PM - anytime.

What time is check-out at The Carmen Hotel - Beachfront, Adults Only?

Check-out is at 11:00 AM.

Where is The Carmen Hotel - Beachfront, Adults Only located?

Nestled on the beach, this Downtown Playa del Carmen aparthotel is just steps from Quinta Avenida and Playa del Carmen Main Beach. 3D Museum of Wonders and Mercado Playa del Carmen are also within 5 minutes.

Can I cancel my reservation for free at The Carmen Hotel - Beachfront, Adults Only and receive a full refund?

Yes, The Carmen Hotel - Beachfront, Adults Only offers free cancellation on select room rates, because flexibility matters! Please refer to The Carmen Hotel - Beachfront, Adults Only cancellation policy on our site for more details about any exclusions or requirements.

Reviews

8.2

Very Good

Rating 10 - Excellent. 189 out of 338 reviews" "
" "10 - Excellent 56%
Rating 8 - Good. 74 out of 338 reviews" "
" "8 - Good 22%
Rating 6 - Okay. 25 out of 338 reviews" "
" "6 - Okay 7%
Rating 4 - Poor. 24 out of 338 reviews" "
" "4 - Poor 7%
Rating 2 - Terrible. 26 out of 338 reviews" "
" "2 - Terrible 8%

8.8/10

Cleanliness

8.6/10

Staff & service

7.5/10

Amenities

8.3/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness
Ok, If you’re driving, the two blocks closest to Hotel are for walking only, but you can drive your car all the way to the front door to download your luggage, and the drive back to a private parking lot 2 blocks away from the hotel, it will cost you $300.00 pesos for 24hrs. The lady at front desk really nice and helpfull. If you want your room to be quiet, then this is not your hotel, the hotel is surrounded by bars and restaurant with live music and DJs, sooo really noisy room.
Stayed 1 night in Jan 2023

8/10 Good

Juana

Liked: Cleanliness, amenities, property conditions & facilities
No phone in room
Stayed 4 nights in Jan 2023

10/10 Excellent

Nidia

Traveled with partner
Liked: Amenities, property conditions & facilities
The room was so beautiful.. We enjoyed our time here, We could visit many places around the zone.

10/10 Excellent

Xavian

Liked: Cleanliness, amenities, property conditions & facilities
Lit

4/10 Poor

Elias

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I had a bad experience we found poop in the sheets
Stayed 4 nights in Mar 2022

10/10 Excellent

Roland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Wonderful rooftop pool with a bar and great music. Food from the onsite restaurant is wonderful! We ate there almost everyday at some point. Waking up to the sound of surf is amazing. Close to everything , but just far away enough from 5th Ave.
Stayed 14 nights in Feb 2022

10/10 Excellent

Catherine

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and on the beach near shopping and lots of great restaurants
Stayed 6 nights in Jan 2022

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! The view from my room was amazing! the staff is really helpful and friendly. The restaurant was closed but the give us a voucher to the breakfast place Madrez and we love it. The beast breakfast ever. Thank you so much.
Stayed 4 nights in Dec 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
A nice modern hotel that is literally right on the water. Friendly and helpful staff at the front desk.
Stayed 9 nights in Dec 2021

10/10 Excellent

Diane, Ponoka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to be well taken care of by staff this is the place to stay. Sad the restaurant was only open for breakfast but staff were great and offered to help us use Uber eats!
Stayed 3 nights in Nov 2021