The Carmen Hotel

Photo gallery for The Carmen Hotel

Featured Image
On the beach, white sand, beach umbrellas, beach towels
Balcony
Balcony
View from Room

Overview of The Carmen Hotel

VIP Access

The Carmen Hotel

4.5 star property

4.1/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Bar
  • Room service

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Calle 8 Norte Manzana 4 #876, Zona Maritima Colonia Centro, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPlaya del Carmen Main Beach1 min walk
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationMamitas Beach Club8 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)2 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located on the beach, The Carmen Hotel is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. Playa del Carmen Maritime Terminal and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach Club. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed.

What's nearby

  • Playa del Carmen Main Beach - 1 min walk
  • Quinta Avenida - 1 min walk
  • 3D Museum of Wonders - 3 min walk
  • Central Square - 5 min walk
  • Mamitas Beach Club - 8 min walk

Restaurants

  • Keel — 1 min walk
  • Deck 5 — 1 min walk
  • Fah — 2 min walk
  • Fusion — 2 min walk
  • Fusion Beach Hotel — 2 min walk

About this property

The Carmen Hotel

Adults-only luxury on the beach
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite. All 37 soundproofed rooms feature free WiFi and room service. For a bit of entertainment, LED TVs come with digital channels, and guests will also find balconies and ceiling fans.
The Carmen Hotel offers 37 accommodations with laptop-compatible safes and bathrobes. Rooms open to balconies. 50-inch LED televisions come with digital channels.

Bathrooms include bathtubs or showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Outdoor pool

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Renovated entire property - December 2016
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch LED TV
  • Digital channels
  • Streaming services

Outdoor space

  • Balcony

More

  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from November 20 2021 to November 27 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Beach
  • Daily housekeeping
  • Dining venue(s)
  • One of the swimming pools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 181 out of 326 reviews
5 - Excellent 56%
Rating 4 - Good. 73 out of 326 reviews
4 - Good 22%
Rating 3 - Okay. 24 out of 326 reviews
3 - Okay 7%
Rating 2 - Poor. 22 out of 326 reviews
2 - Poor 7%
Rating 1 - Terrible. 26 out of 326 reviews
1 - Terrible 8%

4.4/5

Cleanliness

4.3/5

Staff & service

3.7/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! The view from my room was amazing! the staff is really helpful and friendly. The restaurant was closed but the give us a voucher to the breakfast place Madrez and we love it. The beast breakfast ever. Thank you so much.
Stayed 4 nights in Dec 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities
A nice modern hotel that is literally right on the water. Friendly and helpful staff at the front desk.
Stayed 9 nights in Dec 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to be well taken care of by staff this is the place to stay. Sad the restaurant was only open for breakfast but staff were great and offered to help us use Uber eats!
Stayed 3 nights in Nov 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing doing anything and everything they could to make our stay awesome. The room was amazing with a rain shower. All of the amenities were awesome from the breakfast in the morning to the all day pool party on the roof. The view was amazing from the room for sun rises and the roof for sunset. The Hotel is as unique as its name.
Stayed 4 nights in Oct 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not what I booked and there was no gold member benefit given
Stayed 1 night in Oct 2021