Ratings based on 2,189 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler from Miami, Fl.
Regular hotel, terrible beach
Posted Jun 12, 2017The staff are very nice, but the hotel need maintenace in all aspects, the pool not was cleaned; about Expedia I did not recived the better attention on my departure to go the aerport
Comment from Hotel Management
Jun 15, 2017 by Hotel Manager, Hotel Management
Dear Friends,
Thank you for sharing your feelings, we are working on ecological way to ensure we provide all of our guests with the best quality beaches.
See you soon,
Frederic Ceglarski
Recommended
for Everyoneby A verified traveler
Beautiful hotel
Posted Jun 10, 2017Its was beauty all over the hotel area. They mantain everything clean. I like the main pool they have everything close food, beverage, fun activities.
Comment from Hotel Management
Jun 13, 2017 by Hotel Manager, Hotel Management
Thank you for your great comments, we hope to host you again soon,
Sincerely,
Frederic Ceglarski
Recommended
for Everyoneby A verified traveler
It was awesome
Posted Jun 10, 2017My family enjoy a lot. They enjoy the activities at the main pool abd the night shows.
Comment from Hotel Management
Jun 13, 2017 by h, Hotel Management
We are realy glade to read that your family enjoy our resort,
we hope to have the opportunity to pamper you again in the near future,
Sincerely,
Frederic Ceglarski
Recommended
for Everyoneby A verified traveler
Nice hotel
Posted Jun 10, 2017Its a nice hotel. Friendly staff. The first room that they gave me has a very high bathtub entry and the air condition was bad. I call to change it and they did it.
Comment from Hotel Management
Jun 13, 2017 by Hotel Manager, Hotel Management
Thank you for your comments and your visit, see you soon,
Sincerely,
Recommended
for Everyoneby A verified traveler from San Juan
Great food and location
Posted Jun 7, 2017Staff was not the friendliest upon checking in especially if you arrive late. Arrived at 1am moved rooms twice due to AC not working. if you book as a group expect to stay far apart from each other even if they send you a e-mail that you will be together. Building 1,2,3, are very hot. Food was great resort very clean and centerized to parks. Internet not the greatest even if you purchase it.
Comment from Hotel Management
Jun 7, 2017 by Hotel Manager, Hotel Management
Dear Ronnie,
Thank you very much for selecting BlueBay Hotels and for sharing your experience. We do appreciate your feedback and will analyse what we can improve with our executive team.
We hope to have the opportunity to host you again soon,
Sincerely,
Frederic Ceglarski
Director Residente
Recommended
for Everyoneby A verified traveler from a,v, chicago
Was very pleased with the overall experience
Posted Jun 4, 2017Staff was extremely helpful and nice, food was amazing definitely will come to visit in the near future
Comment from Hotel Management
Jun 5, 2017 by Hotel Manager, Hotel Management
Dear Andy,
Thank you so much for your great comments,
See you soon,
Sincerely,
Frederic Ceglarski
Director Residente
Recommended
for Everyoneby A verified traveler from Dallas, TX
Big Resort
Posted Jun 2, 2017Was a nice hotel, great food and variety of restaurants. Room was nice and clean and had great cold air. Only complaint was the noise in the morning, but that was due to other vacationers not hotel. Was nothing to absorb the noise in the hall ways. Awesome wild life through out. Was a great time.
Comment from Hotel Management
Jun 5, 2017 by Hotel Manager, Hotel Management
Dear Friends,
Thank you very much for your lovely comments and those great pictures enclosed.
Hope to see you soon,
Sincerely,
Frederic Ceglarski
Director Residente
Recommended
for Everyoneby A verified traveler from virginia beach, va
Nice hotel, friendly staff
Posted Jun 1, 2017Overall we had a great time. There was a few minor things that could be improved. It was hot almost everywhere we went including our room and the air conditioning was not that great. The hotel does not offer currency exchange if you want to change back your pesos to USD. And I think the formal restraunts should allow shorts, if your wearing a polo or a nice shirt and your wearing nice shorts. We didn't get to eat in 3 out of 6 restraunts because we expected it to be hot in Mexico so my boyfriend didn't bring long pants. And if you are looking to see clear ocean water this is not the place! Otherwise it was a nice hotel. They did towel art every day, the pool was nice and cleaned daily, most of the staff was very friendly, rooms were cleaned daily, the tiki bar was great, we really enjoyed our time here.
Comment from Hotel Management
Jun 1, 2017 by Frederic Ceglarski, Hotel Management
Thank you for sharing your experience and for your nice comments.
See you soon,
Sincerely,
by A verified traveler from Brooklyn, NY
Beach was awful and no free activities
Posted May 25, 2017No one warned us that the beach was absolutely disgusting before we booked the hotel. There were seaweed and debris spread ALL over and it was brown and gross. Also, every single fun activity costed money. So no, everyone, nothing is really included, even though they say snorkeling, kayaking, sailing, etc. is. AND THERE IS NO SWIM UP BAR. On a brighter note, if anyone has the opportunity to go on a snorkeling excursion (costs about $89 per person) or the Chichen Itza ruins excursion (about $239 per person---ridiculous price in my opinion), I would highly recommend. Your tour will be amazing if you have Cesar as your guide. Also, if you go sailing, get on the guy's good side because he will take you to another resort to go swimming in a nice ocean and natural cenotes that our resort didn't have to offer. Overall, don't stay here guys. Not worth it.
Comment from Hotel Management
Jun 4, 2017 by Hotel Manager, Hotel Management
We are actively working on a solution the improve the quality of the Beach.
Sincerely,
by A verified traveler
Wouldn't come back
Posted May 14, 2017Rooms are outdated, food is not that good. Definitely not a 4 star resort.
Comment from Hotel Management
Jun 6, 2017 by Hotel Manager, Hotel Management
Sorry if we did not reach your expectation,
We hope to have a second opportunity to pamper you in the future.
Sincerely,
Frederic