Posted Mar 10, 2017
The staff was very pleasant. We were invited to a Welcome Breakfast for VIP's, told them didn't want a Timeshare talk, we were assured it was nothing to do with that. The VIP Breakfast was in the middle of everyone else at the buffet. It was a high pressured talk about buying into their resort, so timeshare talk with some words changed. That's how the vacation started. The shuttle every 10 minutes to take you down to the beach (which is easily a 15-20 minute walk) was not every 10 minutes. Every building was suppose to have a concierge so you could make your dinner reservations etc., they only had 2, 1 in building 6 and the other up in the lobby, so we missed out on eating in a couple of the restaurants because they were all booked. beach was horrible, couldn't go into the water, full of seaweed, no snorkeling or anything, so to go to the pool you had to go down around 7am and place a towel or something on a chair in order to get one. It also said they had a catamaran ride every morning at 10:30, we never found it, nobody could answer our question. also the shows at night would have been good, if the announcer would translate in english so everyone could understand. We have been to 5 resorts in Mexico, and would not go back to this one. be careful walking in the pool, as the sides are crumbling and you step on rocks in the pool. I also asked to be centrally located as my husband is having ankle surgery, we were so far away, way too much walking.