Ratings based on 842 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Chicago, IL
Grand Porto Ok- The Royal Timeshare Agents No GoodPosted Oct 2, 2015
Cons: Cons – *The Royal Sales/Closing Department (Equivalent to Timeshare). Do not participate in this tour unless you are 100% certain you will buy ‘prior
Pros • great hotel right on the beach • hotel food and drinks were good quality (limited restaurants but good variety within) • wonderful service by all staff members at the hotel • close to 5th avenue about an 8 min walk • pool and recreational activities • close to ADO bus station only 15-20 min walk to hotel and you get to walk right on 5th avenue which has tons a shops, restaurants and bars
for Everyoneby A verified traveler from Las Vegas, Nevada
Great Hotel on the BeachPosted Sep 30, 2015
This hotel is in a perfect location on the beach and just steps from 5th avenue for shopping and dining. The only complaint I have is that there was too much seaweed at the hotel beach and had to go to the beach at the resort next door. Not the properties fault. The food at all of the venues at this property was very good with many options. Comfortable, clean rooms, wonderful staff, and just an overall great experience.
for Familiesby A verified traveler
Fun time, great vacationPosted Sep 28, 2015
Overall, staying here was a good time. The beach was covered in seaweed and the water was brown, so that was disappointing and I wouldn't recommend coming in mid-late September. The bed was a little on the hard side as well. The pools were a lot of fun, and there were plenty of drinks to be had.
for Everyoneby A verified traveler from louisville ky
rating the hotelPosted Sep 27, 2015
Cons: AC, the non existant beach
Location: Great location,shop your heart away
The staff is surpurb, the facility is ok. One restaurant was closed and will open in about 3 weeks, the others are just ok When we arrived we had to wait almost 5 hrs to get a room. The room we had was full of misquitos, which turned into a game of how many can you kill with a flip flop. The room was sprayed, but alas the skeeters outlived the spray. Finally on our last day were only killing two each day.The original refrig was replaced since it did not cool, and the new one was so cold the cokes exploded at about 4AM. The only AC is in your room and a small 24 hrs snack area, so get ready to sweat. The new restaurant will have AC. We had to have the room safe worked on on 3 occasions, including the day were were leaving at 7AM. If you plan to utilize ac for mulitple electronics I would pack a ahort extension cord to supplement the lack of outlets, or working outletsl.
for Everyoneby A verified traveler from va
Close to beachPosted Sep 27, 2015
Excellent food and peopleclose from rooms to amenities.
for Everyoneby A verified traveler from México
Buena ubicación, centros de entretenimiento y playPosted Sep 25, 2015
Pros: La limpieza y la atención del personal
Cons: bastante, en la atención para accesibilidad a habitaciones y distribución del personal en playa
Location: Lugar agradable para descansar y actividades acuáticas para entretenimiento.
Buena ubicación, agradables instalaciones, buenos restaurantes. Personal atento y amigable. buena limpieza y atención a necesidades. Difícil accesibilidad a habitaciones de ultimo nivel.
for Everyoneby A verified traveler from TX
Fabulous experiencePosted Sep 24, 2015
Excellent customer service, clean, enjoyed our stay
for Everyoneby A verified traveler from Wichita Kansas
Very nice right on the beachPosted Sep 20, 2015
Lots of fun lots of things to do would definitely go back
for Everyoneby A verified traveler from MEX.DF
Excelente hotel cerca de la 5ta Av y con playaPosted Sep 17, 2015
Siempre que viajó a Playa me hospedo en este hotel, es muy bonito, el personal es excelente, la comida muy rica, perfecta ubicación y las instalaciones de 10 Solo abro un paréntesis en esta última visita, ya que me tocó en una habitación con vista a la calle y la verdad esas no me encantaron ya que llevaba un tobillo lastimado y ahí tuve que subir unas escaleras de madera aparte. De ahí en fuera todo estuvo muy bien. Felicidades a los chicos del Spa, a Israel gracias por sus maravillosos masajes.
for Everyoneby A verified traveler
Great Hotel! will stay again!Posted Sep 14, 2015
great food, great service, very nice rooms, great hotel does not feel like a 3 star hotel. I will definitely come again!