Ratings based on 690 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from boston hieghts Ohio

very well worth the price excellent dinning

Posted Aug 30, 2015
Pros: resturants,pools and drinks
Cons: nothing
Location: tulum ruins near by and the town of Tumul has much to offer
one of the larger beach fronts. 5 beautiful pools, great resturants, great drinks and service at pools and beach. The rooms were very nice and quite large. well planned activities for both adults and children. We will without a doubt return next year.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Amazing staff, great food, and delicious drinks

Posted Aug 29, 2015
The staff were all so friendly. Never a dull moment. The drinks and snacks were perfect. Route 66 resturaunt has the most delicious burgers. Our favorite meal at night was from BlueMoon. We will definitely be back.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Great bargain.

Posted Aug 29, 2015
Great atmosphere for a hotel off the Cancun strip. Nice staff, spacious, and clean. Only thing is that the beach and water are covered in seaweed to the point that you cant swim in it. Because of this, poolside chairs were snagged up very early. As early as 6am.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Excellent hotel and pool side entertainment

Posted Aug 27, 2015
Professional and friendly staff. The rooms are spacious and clean. The restaurants including the fine dining restaurants had pleasant ambience. There was plenty good entertainment events and different cuisines every night. We had a wonderful family vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york, new york

Excellent week @ ocean coral!

Posted Aug 26, 2015
We spent 7 days in ocean coral. Everyone there is friendly, excellent service. The resort is huge and with big pools. My 13 & 15 years old sons loved it a lot. The mike bar is amazing, they have great coffee which is our favorite. They have great restaurants selection. They are great. The food is great, service is excellent. we had joined some tours, the arrangements were great. No worries. It was only 25 mins away from airport and about 1 hr to those Eco parks. It was a wonderful week. We would love to go back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando, florida

Nice hotel

Posted Aug 24, 2015
Food was excellent ,server's did a great job,excellent pool areas, nice spa
2 out of 5
by A verified traveler

Not a 4 star quality

Posted Aug 22, 2015
Air was super smelly with a sewer/rotting smell. Poor staff customer service. Food was not the best. Ran out of toiletries and ask for some from guest service, it never happened . Could not swim in ocean or stay at beach due to seaweed problem and smell. Room smelled moldy and had dust mites crawling.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2015
Pros: The staff, everyone was energetic and made us feel welcome. The entertainment, great shows and friendly people always making sure we had fun! Food, great variety and clean. Pools, 4 different areas and clean. Transportation Cons: The seaweed, no reservations for dinner (had to wait), and the bathrooms were weird with no doors :/ Overall great experience and fun time for the entire family! Would recommend it and will probably go again!
4 out of 5
Recommended
for Everyone
by A verified traveler from london

All inclusive experience

Posted Aug 21, 2015
Pros: Range of food and the staff
Location: Very remote and the cost of using a taxi was very expensive
The hotel is some way from the airport and I would recommend a pre booked airport transfer. The hotel is set on beautiful well kept grounds and our junior suite was very good. The pools offer you great choice from kids, activities, bar or just a quiet pool. The food is exceptional and the restaurants offer a wide range. The coffee shop is a great treat and a place to get out of the heat. We all experienced the staff to be very polite and accommodating. We were happy to tip them for making us feel so spoilt. The chef in the morning made great omelettes!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel for the price

Posted Aug 19, 2015
This place has great food a night in the a la carte restaurants. Make sure u bring dress clothes because every a la cate restaurant has a dress code. The buffet was not impressive. They are quick to clean the table when u get up. We weren't even done with out meal and by the time we got back to the table someone had cleaned it and another couple was sitting there. The elevators did not work at all and never saw anyone fixing them. Overall the hotel was clean and the staff was very nice.