4 outdoor pools, pool umbrellas, sun loungers

Reviews of Ocean Coral & Turquesa All Inclusive

4.5 out of 5
Ocean Coral & Turquesa All Inclusive
Super manzana 12, Lote 1-05, Puerto Morelos, QROO

Reviews

8.0

Very Good

Rating 10 - Excellent. 650 out of 1505 reviews" "
Rating 8 - Good. 405 out of 1505 reviews" "
Rating 6 - Okay. 228 out of 1505 reviews" "
Rating 4 - Poor. 145 out of 1505 reviews" "
Rating 2 - Terrible. 77 out of 1505 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Tamar

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
worst resort i have ever booked and worst experience with service food cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

Nilar

Liked: Staff & service, amenities, property conditions & facilities
The staff are amazing I had a great time staying at the resort. I will visit again in the future and strongly recommend it to others.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jenny and Brad, Red Deer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 13 nights at this resort and every day was better than the last. Comfortable air conditioned rooms and the cleaning staff kept our room clean each day. The resort is quiet with a beautiful beach front where we spent a good majority of our time enjoying the sea. We walked the beach to Porto Morelas which took about an hour and found the beach there to be magnificent with the coral reef and the turquoise sea. Many food options each day, we particularly enjoyed their beef and seafood options. The Japanese restaurant provided a chef at the table and prepared a wonderful meal. There is poolside and seaside service for drinks and we appreciated the attention Antonio provided to us.
Stayed 13 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 24, 2024
Dear Jenny & Brad:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience Angie was extremely helpful during our stay. The presentation for the upgrade to privileged was awesome with Yesina. The lobby bar with Renaldo was awesome. I would definitely recommend this resort if you just want have fun and enjoy yourself. Its not top notch but its great.
Stayed 4 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 24, 2024
Dear Jacqueline:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 Excellent

Dejonica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property can do better with maintaining the cleanliness of guests areas while renovating. There was active renovations on certain rooms causing paint smells, unorganized materials and presence to effect
Stayed 2 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 24, 2024
Dear Dejonica:We sincerely appreciate your feedback. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your observations into account to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are highly valuable, and we will share them with the relevant departments. We are committed to providing the best service possible. Please do not hesitate to contact us for any inquiries or requests.We look forward to having the opportunity to welcome you again at Ocean Coral & Turquesa!Warm regards

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly
Stayed 3 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 24, 2024
Dear Vincent:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 Excellent

Cristian, Flower Mound

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property for the price. Plenty of pools, finding a chair was not difficult, lots of activities to do for small children (you know how important that is if you're traveling with kids in tow), plenty of dining options; good food etc. If there is one thing to say is that there is no feeling of luxury anywhere at this property so it's not a 5 star or even 4 ¹/² but if you're OK with that (and you should be when you compare their prices to one of the real 5 star hotels in the area), it's perfectly adequate for a comfortable, safe, enjoyable 4 star stay. Highly recommend!
Stayed 6 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 23, 2024
Dear Cristian:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our 10 night stay at Ocean coral and turquesa! Few minor room issues but the service and staff are and were amazing!! Exceptional lobby bar staff: Hilda Antonio Gustavo Henry Mateo Mario Vitalino Try a Banana Daiquiri or a blended lime margarita!! Yum!! Best time ever! Thank you to all 🙏 Also shout out to Alexis at Route 66!! Quite the character :) Tried almost every restaurant we could multiple times! Always had great food, no complaints there! Download and use the H10 app for booking your a la carte restaurants!! Easy peasy!! 👏 Well done! Mucho Gracias!!
Stayed 9 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 23, 2024
Dear Erin:Thank you for choosing Ocean Coral & TurquesaWe greatly value your excellent comments and praise for our team. Knowing that they have contributed significantly to making your stay an incredible experience fills us with satisfaction.Your kind words will be passed on to the appropriate departments to recognize and reward the hard work and dedication of our staff in creating a memorable vacation for you and your family.We sincerely hope that you will consider returning soon to Ocean Coral & Turquesa, where we will be happy to welcome you again and provide you with more unforgettable moments. If you need any assistance or have any special requests in the future, please do not hesitate to contact us.Best regards

10/10 Excellent

Stevie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it had an authentic Mexican vibe
Stayed 3 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 23, 2024
Dear Stevie:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 Good

Scott Reed

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is fabulous. Food was great and plenty of choices. Never shortage of pool chairs. The daily entertainment was excellent and super awesome people doing it. The evening shows were so good!!
Stayed 7 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 23, 2024
Dear Scott Reed:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

8/10 Good

Naga Sai Varun

Traveled with group
Liked: Staff & service, property conditions & facilities
Great place for vacation
Stayed 5 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 23, 2024
Dear Naga Sai Varun:Thank you for choosing the Ocean Coral & Turquesa for your vacation! It fills us with joy to know that your experience was amazing. Our team goes out of their way to provide exceptional service, and your kind words are the best reward. We will pass on your comments to all the departments involved so they know they were an essential part of your stay.We hope to see you again soon in our paradise! We are here for whatever you need.Best regards

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how convenient it is to get around the property.
Stayed 7 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 23, 2024
Dear Patricia:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards.

8/10 Good

Jaime Raul, Miramar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and in good condition Food not that great but was ok
Stayed 3 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 23, 2024
Dear Jaime Raul:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

6/10 Okay

José

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 23, 2024
Estimado José:Agradecemos sinceramente sus comentarios. Nos complace saber que, a pesar de los desafíos que menciono, pudo disfrutar de su estancia. Tomaremos en cuenta sus observaciones para mejorar aún más nuestros servicios y asegurarnos de que cada huésped tenga una experiencia inolvidable.Sus sugerencias son muy valiosas, y las compartiremos con los departamentos pertinentes. Estamos comprometidos a proporcionar el mejor servicio posible. No dude en ponerse en contacto con nosotros para cualquier consulta o solicitud.¡Esperamos tener la oportunidad de recibirte nuevamente en el Ocean Coral & Turquesa!Saludos cordiales

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 21, 2024
Dear Matthew:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 Good

David James

Liked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 7 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 21, 2024
Dear David James:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff . Extremely hard working and polite. I liked also the proximity to the beach and ocean as I am partially handicapped.good food. Everything very clean
Stayed 6 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 20, 2024
Dear Vladimir:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 Good

Nicola, Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 20, 2024
Dear Nicola:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 Good

Nail

Stayed 5 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 20, 2024
Dear Nail:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 Good

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is about 20 minutes from Cancun airport, beach front. Great value for the price, food is decent with variety even for vegetarians. Check in is a bit slow but totally okay given it is not the fast way of doing things we experience in the USA. The service was good, the hotel is clean. Highly recommend if you want a relaxing few days at a resort, if you seek luxury you may have to pay more at another hotel.
Stayed 3 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 17, 2024
Dear Olga:We sincerely appreciate your comments. We are pleased to know that, despite the challenges I mention, you were able to enjoy his stay. We will take your comments into account to further improve our services and ensure that each guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with relevant departments. We are committed to providing the best service possible. Do not hesitate to contact us for any questions or requests.We hope to have the opportunity to welcome you again at Ocean Coral & Turquesa!Kind regards

10/10 Excellent

YRIS

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estaba muy lindo los empleados super amables y atento la comida muy rica en pocas palabras super satifecha
Stayed 4 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 17, 2024
Estimada Srita. Yris:Gracias por haber elegido sus vacaciones en Ocean Coral & Turquesa.Agradecemos enormemente por tomarse el tiempo para escribir sus excelentes comentarios en esta página y hacernos saber que hemos hecho lo mejor para finalizar su estadía de manera satisfactoria. Enviaremos sus felicitaciones a los departamentos y al personal involucrado en hacer que usted y su familia tengan unas excelentes vacaciones.¡Esperamos su regreso y nuevamente dejarse consentir!Saludos cordiales

10/10 Excellent

Darlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. Property was as expected. Beach is protected land so water not as blue as i would have liked but we did a catamaran to the island and it made up for it. Overall great stay for a quick getaway. Properties pools were nice.
Stayed 3 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 16, 2024
Dear Darlene:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

10/10 Excellent

Leora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful and very well maintained. The moment we walked in we were greeted and our drink order taken and pina colada's brought to us while we waited to check in (which too k a very long time). We had a lovely room with ocean views and every morning we watched the sunrise from our balcony and listened to the birds singing. You could hear the ocean waves, if up early. The AC in our room seemed to have difficulty keeping up at times but it was sufficient. Our room was cleaned daily and the mini-fridge restocked with beverages. The pools were crystal clear and enjoyable. We met lots of new people at this pool. Our favorite one was the swim up bar, which has the best bartenders. Honestly, all service, by every individual we encountered was phenomenal! We enjoyed the many food options and the varying choices. The daily buffet reminded us of the Vegas buffets. Food for days! We weren’t there long enough to even try all the restaurants. We went to Sinsai (hibachi), where we celebrated my boyfriend’s birthday dinner. The other we tried was Marina, (Brazilian steakhouse) both were delicious and again, service at the buffets and restaurants were top-notch!! The only disappointment was finding out the game room, was for kids only. We adults enjoy playing pool and foosball! Overall, an excellent all-inclusive resort experience and we look forward to returning!
Stayed 4 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 14, 2024
Dear Leora:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

6/10 Okay

Jaclyn, Levittown

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I didn’t like being confronted with sales pitches to purchase things. Not what I want on my vacation. Wish more food options were available more hours
Stayed 3 nights in Feb 2024
Response from Ocean Coral & Turquesa on Apr 13, 2024
Dear Jaclyn:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. The pools were clean. The food at the buffet was adequate. The food at the a la carte restaurants was amazing. I really liked the fact that there was a coffee shop on site.
Stayed 4 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 13, 2024
Dear Frank:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was excellent a little dated but didn't matter. The Expedia web site says there are 4 pools which there are but one pool is for Privilege class people and a kids pool, the swim up bar you couldn't get near and loud music. Otherwise enjoyable stay
Stayed 9 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 13, 2024
Dear Graham:Thank you for taking your vacation at Ocean Coral & Turquesa.We appreciate very much your point of view regarding the services that did not meet your expectations, which were not a reason to minimize the happiness in your vacation. We appreciate your excellent comments regarding the positive and let us know that we have done our best to end your stay in a satisfactory manner. We are pleased to inform you that in our hotel we have 4 swimming pools for your enjoyment during your stay:- A pool in the Daisy area, which has water games and fun for the whole family.- A chillout pool with an in-pool bar, ideal for having fun.- A pool located near the Villa Marina restaurant, perfect to enjoy with the family.- A pool in the adult area, which can be accessed by obtaining the El Beso bracelet (at a cost of 20 USD per person per night).We will forward your comments to the departments involved in making you and your family a great vacation. We will continue to work to further improve the quality of our services.We look forward to your return and let you again be pampered by Ocean Coral & Turquesa.Best regards

4/10 Poor

Morgan

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 13, 2024
Dear Morgan:First of all, we would like to express our appreciation for taking the time to rate us.We sincerely regret that your stay did not meet your expectations. Your comfort and satisfaction are of the utmost importance to us, and we are committed to taking the necessary steps to address any issues that arose during your stay.In order to address your concerns as effectively as possible and make the required improvements, it would be helpful if you could provide us with additional information about the aspects that did not meet your expectations. This will allow us to identify specific areas that require attention and work on resolving any issues you experienced.We are fully prepared to listen to your feedback and take appropriate action to ensure that on future visits you can enjoy an exceptional experience with us. Your satisfaction is our top priority, and we sincerely hope that you will give us the opportunity to change your perspective on your next stay.We invite you to get in touch so that we can more accurately address your concerns and ensure that your next visit is an unforgettable one.Best regards

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The property is beautiful! The layout is nice it flows easily so you don’t miss anything. Several options for dining food was good. Drinks were good. Anything I needed they took care of it. Alberto was my guy and he helped with everything. I’ll be back! Thank you!
Stayed 5 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 10, 2024
Dear Brandi:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 Good

Leka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 10, 2024
Dear Leka:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

6/10 Okay

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice. Entertainment was good. Food was average. Staff was very nice and responsive. Only thing we has to call twice for them to restock our minibar. Other than that. This place was nice.
Stayed 4 nights in Apr 2024
Response from Ocean Coral & Turquesa on Apr 10, 2024
Dear Wendy:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

8/10 Good

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at Ocean Coral and Turquesa. We had an ocean view room, which was lovely. The pools at the resort were great, lots of variety to have either a more relaxing experience or let loose. The beach is also lovely and we swam in the ocean everyday. The dining options were endless, the buffet had so much variety and it was so nice to have the cafe on site, as well as the lobby bar during the day and in the evening. The staff were very accommodating and friendly! Every exchange with any of the resort employees was awesome. The resort is older and is showing its age in small ways, but overall everything was clean, we felt safe, and would recommend it!
Stayed 7 nights in Mar 2024
Response from Ocean Coral & Turquesa on Apr 13, 2024
Dear Amber:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 Good

Sharon

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Ocean Coral & Turquesa on Apr 8, 2024
Dear Sharon:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this is the nicest all inclusive I have stayed in. My big complaint was I got stuck doing a 3 hour basically time sales pitch. I told them no at least 10 times. Its interesting how nice everyone was until I told them no. It seemed as if I had the plague afterwards. I am not sure I would go back based on that experience. It was very upsetting.
Stayed 4 nights in Mar 2024
Response from Ocean Coral & Turquesa on Apr 8, 2024
Dear Mrs. Linda:Dear [Guest Name]:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

8/10 Good

Roy

Liked: Cleanliness
Stayed 7 nights in Mar 2024
Response from Ocean Coral & Turquesa on Apr 10, 2024
Dear Roy:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 Excellent

Cesar Augusto Gambino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 3 nights in Mar 2024
Response from Ocean Coral & Turquesa on Apr 8, 2024
Estimado Cesar Augusto Gambino:Gracias por elegir sus vacaciones en Ocean Coral & Turquesa.Apreciamos mucho su excelente calificación ya que nos hace saber que hemos hecho todo lo posible para finalizar con éxito su estancia. Gracias por tomarse el tiempo para calificarnos en esta página. Esperamos su pronto regreso, para ofrecerle nuestro mejor esfuerzo y que pueda tener una gran experiencia de nuevo en Ocean Coral & Turquesa.Saludos cordiales

6/10 Okay

Melissa Grasparil

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Mar 2024
Response from Ocean Coral & Turquesa on Apr 6, 2024
Dear Melissa Grasparil:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

4/10 Poor

yugendra

Stayed 3 nights in Mar 2024

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weather was great pool was great drinks great food great.
Stayed 6 nights in Mar 2024
Response from Ocean Coral & Turquesa on Apr 4, 2024
Dear John:Thank you for choosing to vacation at Ocean Coral & Turquesa.We greatly appreciate you taking the time to write your excellent comments on this page and let us know that we have done our best to end your stay in a satisfactory manner. We will forward your compliments to the departments and staff involved in making you and your family have a great vacation.We look forward to your return and to spoil you again!Best regards

10/10 Excellent

Ausra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my 8 year old daughter loved this resort! Gorgeous beach, nice pools, good food and entertainment. It’s spacious, but not too big to walk around with a child, very convenient. Staff very friendly, crowd very nice from all over the world. We loved it here very much. Excellente 😀
Stayed 7 nights in Mar 2024
Response from Ocean Coral & Turquesa on Apr 4, 2024
Dear Ausra:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 Good

Allyson

Traveled with group
Liked: Staff & service, amenities
A friend and I stayed at this property over spring break. We had a great time at the main pool during the day, the staff was friendly, and the grounds were clean. The only complaint we had was the food was not the best. Overall we had a nice time and would return again.
Stayed 4 nights in Mar 2024
Response from Ocean Coral & Turquesa on Apr 3, 2024
Dear Allyson:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

8/10 Good

Loni, Saint Ignace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Ocean Coral & Turquesa on Apr 4, 2024
Dear Loni:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

8/10 Good

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Ocean Coral & Turquesa on Apr 4, 2024
Dear Misty:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 Excellent

Nga

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We could see that all the staff WORKED VERY,HARD.Also those who worked HARD ,behind the scenes.EG.Security,Laundry ,In the kitchen.A JOB WELL DONE.😀
Stayed 7 nights in Mar 2024
Response from Ocean Coral & Turquesa on Apr 3, 2024
Dear Guest:Thank you for taking your vacation at Ocean Coral & Turquesa.We sincerely appreciate your excellent comments and are pleased to know that our staff played a key role in making your stay successful. Your praise is a testament to our commitment to service excellence.Your feedback will be passed on to the relevant departments, so our team can receive the recognition they deserve and continue providing exceptional experiences to our guests.We eagerly await your return and the opportunity to pamper you again at Ocean Coral & Turquesa.Best regards

2/10 Terrible

Dona

Traveled with family
Disliked: Amenities, property conditions & facilities
Building had 3 elevators. 3 days none worked 2 days it was intermittent working. We were on 3rd floor and handicapped. Asking to be moved to 1st floor could not happen until night before we were leaving. No fun spending vacation in room because you cannot walk 3 flights of stairs. On the flip side food was better than any other all inclusive we stayed at over years. Also very costly to get taxi to remote area plus cost $100 one way
Response from Ocean Coral & Turquesa on Apr 3, 2024
Dear Dona:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One aspect that needs improvement is the buffet option. There was always a line waiting outside of 15-25 people. You had to wait for the staff member to write down your room number and if you had any food allergies and then take you to an available table. The staff member would then go back to the entrance and repeat the process with the next person. This makes the whole process cumbersome and slow. They should either have 2 people doing this or not doing it at all. The buffet area was rather small for the amount of people staying in the hotel. It should be bigger. The staff were always amazing, nice, respectful, and with a great attitude.
Stayed 5 nights in Mar 2024
Response from Ocean Coral & Turquesa on Apr 3, 2024
Dear Karina:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

8/10 Good

Kimberly Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful, the property was clean and safe. Beach and pools were great. Buffet food mediocre. Coffee shop delicious and quick. Hotel offered kayaks and a bike tour- both were unavailable at the times we were at the resort which was a bummer. I would go back!
Stayed 5 nights in Mar 2024
Response from Ocean Coral & Turquesa on Apr 3, 2024
Dear Kimberly Ann:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

6/10 Okay

Rosa Maria

Traveled with family
Liked: Staff & service
Disliked: Amenities
The food on the restaurants were terrible!
Stayed 4 nights in Mar 2024
Response from Ocean Coral & Turquesa on Apr 3, 2024
Dear Rosa Maria:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

8/10 Good

Kayla

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Ocean Coral & Turquesa on Apr 21, 2024
Dear Kayla:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

10/10 Excellent

Albertina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort
Stayed 8 nights in Mar 2024
Response from Ocean Coral & Turquesa on Apr 1, 2024
Dear Albertina:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

8/10 Good

Gagik

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Is fine
Stayed 5 nights in Mar 2024
Response from Ocean Coral & Turquesa on Apr 1, 2024
Dear Gagik:Thank you for taking your vacation at Ocean Coral & Turquesa.We sincerely appreciate your excellent comments and are pleased to know that our staff played a key role in making your stay successful. Your praise is a testament to our commitment to service excellence.Your feedback will be passed on to the relevant departments, so our team can receive the recognition they deserve and continue providing exceptional experiences to our guests.We eagerly await your return and the opportunity to pamper you again at Ocean Coral & Turquesa.Best regards