Staff and service makes it all up
Posted Nov 25, 2016
Spite of a very bumpy start, my experience was awesome in the end. Rooms are ready at 3 as told previously, when I went to pick up my keys front desk staff told me "bell boys will show you to your room" but it didn't happen like that, the bell boy grab the suitcases and show me in a map how to get to my room, which was quite far, I asked him if anyone was gonna take me there and his response was "no we are too busy, I will send your suitcases later" When we arrived to our rooms one of them wasn't ready and a big humidity smell.
Also our rooms were in front of the privilege beach which we were not allowed to use, which I understand but the hotel wasn't really busy and I explained the person in charge about my mom not being able to walk a lot and she had a foot injured, he said "oh it's ok u can stay" but he lied he went to tell the poor girl in the towels to tell us that we had to leave the area. I was already upset about the room being far for my mom to walk and then not being able to use the closest beach, but the way it was all handled it was really bad.
We were there for a week and we decided we were gonna try all the restaurants. My sister and I are vegetarian and we were really pleased to see that all the restaurants had vegetarian options. The service at all restaurants changed my bad impression of the bell boys and the "privilege" people. Everyone was so nice and treat my mom like a queen! Only for that we would come back!