“The hotel is located in a rundown area, and the photos don't accurately reflect what you actually get. My daughter did not feel safe staying there, so I asked if we could move to their sister hotel and offered to pay any difference in price. Despite both properties being owned by the same company, they declined to accommodate the request. I found that response disappointing and felt it reflected poor customer service. Overall, the experience did not meet expectations.”
“The hotel is located in a rundown area, and the photos don't accurately reflect what you actually get. My daughter did not feel safe staying there, so I asked if we could move to their sister hotel and offered to pay any difference in price. Despite both properties being owned by the same company, they declined to accommodate the request. I found that response disappointing and felt it reflected poor customer service. Overall, the experience did not meet expectations.”
Chris