Find 4 Star Hotels in Juncos from $195

"Check-in for our room was delayed by about an hour. They did try to compensate us with casino vouchers, but since we do not gamble or drink, they were not very useful to us, especially because you still had to make a purchase to use them. They also offered a 20% restaurant discount, which was appreciated. The front desk told me they would send a message when the room was ready, but I never received a call or text. We came back about two hours later only to find out the room had actually been ready an hour earlier. That miscommunication was frustrating. As for the food, it was okay. We were told they did not have avocados, but then I saw a server bring avocados to another table, which was a little disappointing. That said, the property was very clean, and the room itself was amazing. Aside from the communication issues, our stay was overall amazing."

"A nice family fun vacation for a family of 6."

"Staff was awesome. Pool was gross nasty looked like it was never cleaned every day. Was not up to Hyatt centric standards. Shower doesn’t work properly Luke warm cold water only. "

"No microwave available!!!"

"Very nice pools."

"Overall, we had a good time. However, our first day and check-in experience was disappointing due to an interaction with Jesus at the front desk. The day before our trip, we called to request an early check-in since our flight was arriving at 1 PM. The gentleman we spoke with said it should not be an issue. When we arrived, a young lady informed us that our room was not ready yet, but that she would text us as soon as it was available. At 4 PM, the stated check-in time, we went back to the desk to ask about our room. Jesus told us, “We texted you.” I explained that I had not received any text, and he responded, “Oh well, we texted.” My husband then asked if he felt that was the right way to handle the situation, especially since we had been told the day before that early check-in should be possible and were also asked earlier that day to give it another hour. I wanted to share this because when traveling, you hope to enjoy your trip from the very first moment. Unfortunately, this interaction took away from that experience. It was especially disappointing because this trip was our honeymoon."

"Not friendly. Too expensive for what offered."

"Nice property, isolated from any town. Quiet, pretty. They tend to play music—sometimes loudly—at the pools and restaurants, so be forewarned if you are someone who prefers quiet. Staff are super nice and helpful; extremely welcoming."