“This place is truly special. The view from the private balcony was amazing!! Staff was extremely helpful when it came to dinner recommendations and reservations. The happy hour and breakfast were delicious. We loved our stay and we will be back.”
“First, we brought three large pieces luggage for this long trip. The hotel offered us a room on the sixth floor without helping us carry our luggage or even telling us how to go to the sixth floor. The highest floor the elevator could reach was the fourth floor, so we had to carry our luggage a long way up to the sixth floor using the stairs, and the next day, down to the first floor as well.
Second, I’m a VIP member of Hotels.com, and the website clearly stated that this hotel would provide VIP……
“Our family of three arrived at night after a long journey, but our bed requested was not ready,the hotel should have prepared long before our arrival. Checking out: the front desk staff asked us to pay again, I told him we payed online long ago he better double check, after looking at the computer the staff said it was done without a word of apology, the hotel staff need more training I believe. the room is ok, higher floor at the back, breakfast is simple but good.”