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Occidental Cozumel - All Inclusive

Photo gallery for Occidental Cozumel - All Inclusive

Private beach, sun loungers, beach towels, beach massages
Terrace/patio
Free minibar, in-room safe, desk, blackout drapes
Restaurant
Separate tub and shower, free toiletries, hair dryer, towels

Overview of Occidental Cozumel - All Inclusive

Occidental Cozumel - All Inclusive

4.0 star property

7.6/10 Good

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
Map
Km 16.6 Carretera Sur, El Cedral, San Francisco, Palancar, Cozumel, QROO, 77600

Guests rated this location 8.5/10 - Very Good

Explore the area

  • Popular LocationArrecifes de Cozumel National Park9 min walk
  • Popular LocationSan Francisco Beach11 min walk
  • Popular LocationNachi Cocom Beach Club & Water Sport Center15 min walk
  • AirportCozumel, Quintana Roo (CZM-Cozumel Intl.)27 min drive

Room options

About this area

Cozumel

Located in Cozumel, Occidental Cozumel - All Inclusive is in the suburbs and on a private beach. Discover Mexico Cozumel Park and Cha'an Ka'an Observatory of Cozumel are cultural highlights, and some of the area's attractions include Arrecifes de Cozumel National Park and Nachi Cocom Beach Club & Water Sport Center. Traveling with kids? Consider Playa Mia Grand Beach and Water Park and Mr. Sancho's Beach Club. With scuba diving and snorkeling nearby, you'll find plenty of adventures in the water.
Visit our Cozumel travel guideOpens in a new window
Map

What's nearby

  • Arrecifes de Cozumel National Park - 9 min walk
  • San Francisco Beach - 11 min walk
  • Nachi Cocom Beach Club & Water Sport Center - 15 min walk
  • Mr. Sancho's Beach Club - 2 min drive
  • Playa Mia Grand Beach and Water Park - 2 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 26 min drive

Restaurants

  • Mr. Sanchos - 2 min drive
  • Topaz Restaurant - 9 min walk
  • Playa Uvas - 14 min drive
  • Lobby Bar - 9 min walk
  • The Money Bar - 12 min drive

About this property

Occidental Cozumel - All Inclusive

4-star all-inclusive property on the waterfront
You can look forward to free full breakfast, a nightclub, and a beach bar at Occidental Cozumel - All Inclusive. This property is a great place to bask in the sun with a private beach, beach massages, and sun loungers. For some rest and relaxation, visit the sauna or hot tub, and indulge in a sports massage, a body scrub, or a body wrap. Be sure to enjoy a meal at any of the 7 onsite restaurants. Yoga classes are offered at the gym; other things to do include beach volleyball, boat tours, and kayaking. Free in-room WiFi is available to all guests, along with a poolside bar and a terrace.
Other perks include:
  • 3 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking
  • 2 outdoor tennis courts, a billiards/pool table, and concierge services
  • Scooter rentals, wedding services, and a 24-hour front desk
  • Guest reviews say great things about the location
Room features
All 247 rooms offer comforts such as air conditioning and free stocked minibars, as well as thoughtful touches like free WiFi and safes. Guests reviews give good marks for the spacious rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with separate tubs/showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, balconies, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis

Entertainment

Onsite entertainment and activities

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property

Safety measures

Temperature checks given to staff
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Free children's club
  • Gym
  • Kayaking
  • Motorized watercraft
  • Nightclub
  • Playground
  • Sauna
  • Scooter/moped rentals
  • Spa tub
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,392 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • This property does not have elevators
  • Wheelchair-accessible parking

More

  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

Policies

Check-in

Check-in from 3 PM - anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 2-device limit; WiFi in public areas is also free and has a 2-device limit

Property is also known as

Cozumel Grand Occidental
Occidental Grand Cozumel
Occidental Grand Cozumel All Inclusive
Grand Cozumel
Grand Occidental Cozumel
Occidental Cozumel
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Grand Cozumel Resort All Inclusive
Occidental Grand Resort All Inclusive
Occidental Cozumel Resort
Occidental Resort
Occidental Grand Cozumel Hotel
Occidental Cozumel All Inclusive
Occidental Cozumel All Inclusive All-inclusive property
Occintal Cozumel Inclusive
Occidental Cozumel - All Inclusive Cozumel
Occidental Cozumel - All Inclusive All-inclusive property

Frequently asked questions

Does Occidental Cozumel - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Occidental Cozumel - All Inclusive?

As of Mar 31, 2023, prices found for a 1-night stay for 2 adults at Occidental Cozumel - All Inclusive on Apr 9, 2023 start from $211.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Occidental Cozumel - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Occidental Cozumel - All Inclusive?

Self parking is free at this property.

What time is check-in at Occidental Cozumel - All Inclusive?

Check-in is from 3 PM - anytime.

What time is check-out at Occidental Cozumel - All Inclusive?

Check-out is at noon. Late check-out is available for a fee.

Are there all-inclusive benefits at Occidental Cozumel - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Occidental Cozumel - All Inclusive located?

Located in Cozumel, this beachfront property is in a national park and within a 15-minute walk of Arrecifes de Cozumel National Park and San Francisco Beach. Paradise Beach and Playa Mia Grand Beach and Water Park are also within 1 mi (2 km).

Occidental Cozumel - All Inclusive Reviews

Occidental Cozumel - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 342 out of 1002 reviews" "
" "10 - Excellent 34%
Rating 8 - Good. 336 out of 1002 reviews" "
" "8 - Good 34%
Rating 6 - Okay. 179 out of 1002 reviews" "
" "6 - Okay 18%
Rating 4 - Poor. 82 out of 1002 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 63 out of 1002 reviews" "
" "2 - Terrible 6%

8.7/10

Cleanliness

8.4/10

Staff & service

7.5/10

Amenities

8.2/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

2/10 Terrible

Christy

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2023

2/10 Terrible

Marina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Mar 2023

2/10 Terrible

Jackie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like anything about this property. Either there was no water or no water pressure, the adult pool was dirty, the bathtub and sheets were dirty,damp and musty odor that came home in the suitcases. No elevators. Had to switch my room when I said I wouldn’t walk three flights of stairs. Several people I talked to got sick after eating at the buffet, barely any beach, air conditioner had one setting and had to be either off or on to adjust, no one speaks English other than the front desk personnel. The bathtub was so dirty and I didn’t notice when I stepped in it and I fell injuring my shoulder. I have pictures of the sheets and the bathtub. I expect a refund both for the property and my $671 flight.
Stayed 4 nights in Mar 2023

6/10 Okay

Cadence V

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very mixed trip, some great parts, many not-so-great aspects as well Shining stars of Occidental Cozumel: -The staff (specifically Jesus down by the pool) were outstandingly helpful and attentive - The property was gorgeous and the natural elements were lovingly cared for and maintained Low points - Both my boyfriend and I got very ill the second night of our trip, lasting 3 days (of a 7-day vacation) and everyone else we spoke with experienced the same exact illness (the theory was norovirus, which would explain how it continues to infect every guest you talk to) - Our room smelled strongly of mildew the whole time, it would improve slightly but never fully went away - The water was out for several hours on two successive days of our trip (not so great when you have norovirus and can't flush!!) I understand they may not have control over this, but they gave inaccurate updates about when the water would be turned back on and there was no communication to guests unless you went up to the front desk and waited with the other 15 angry people Midpoints - Food was ok. The restaurants (specifically Mexican and Italian) were better than the buffets but there was always something that I was interested in eating. It was hard to find something to eat when I was feeling sick, however. - The beach is very eroded, but we expected that based on the reviews, and could sit up by the pool and still enjoy the ocean. I don't think we will be returning, unfortunately.

2/10 Terrible

steven

Traveled with group, Traveled with family
Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Mar 2023

2/10 Terrible

Matthew Lee

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a horrible experience. The food was terrible, most restaurants were not open. The food made many people at the resort sick for days. The resort was dirty and not well maintained. The pools were dirty. The beach was washed out. The limited bars only had very low end alcohol and only served one kind of beer. The rooms were okay, however light bulbs were burnt out, hot water didnt work, and the air conditioning broke multiple times. There were days at the resort with no air conditioning. The staff didnt seem to care about anyones displeasure, and only seemed to want your money. This is not a 4 star resort like it advertises, nor is it truly all inclusive. This was hands down the worst resort we have ever stayed at. Do not book here!
Stayed 6 nights in Mar 2023

2/10 Terrible

Jason

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2023

6/10 Okay

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2023

2/10 Terrible

Jamie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We should of believed the reviews of people getting sick. 3 out of the 4 of us got violently ill. Others all around the resort had gotten sick too. It ruined our vacation. The air conditioning in our room did not work right. Took an entire day, going to complain 3 times before they finally sent someone then, after it didn't improve we complained again and they admitted it couldn't get fix and changed our room. The resort is beautiful. Plenty of food options for everyone...nothing great but fine..just not sure what is making everyone sick. The staff works hard. The pool area is nice. Beach area is small but always had chairs available. Until this hotel addresses the issue of sickness that has been going on for the last year you should NOT book here. There are other great options in Cozumel. GO THERE!
Stayed 5 nights in Mar 2023

2/10 Terrible

Ethan

Traveled with partner
This property should not be listed as a four-star property. The beach has eroded to the point where it’s almost nonexistent. The picture should be updated in Expedia. My son and his girlfriend friend were violently ill for a full day and night and into the next day from eating at the resort this past weekend. From the reviews left by other patrons, this seem to be a common theme. There seems to be a lot of people sick from the food. There’s an issue at this hotel that needs to be remedied.

General hotel information

Highly Rated Amenities
Outdoor Pool & Onsite Restaurant/Bar
Star Rating
4
Nearest Airport
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
Address
Km 16.6 Carretera Sur, El Cedral, San Francisco, Palancar, Cozumel, QROO