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Overview of Holiday Inn Express And Suites Playa Del Carmen

Photo gallery

Guest reviews

4.6 / 5Wonderful
297 reviews
Guests rated this property 4.7/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free Parking

Map

Explore the area

Popular LocationQuinta Alegría Shopping Mall3 min walk
Popular LocationPlaya del Carmen Main Beach6 min walk
Popular LocationMamitas Beach Club7 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Choose dates to view prices

  • Standard Room

    5/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 Double Bed OR 2 Twin Beds
    More details
  • Room, 1 King Bed, Non Smoking (Feature)

    4.8/5 guest room rating

    Room amenities

    • 344 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Standard Room, 1 King Bed, Non Smoking

    4.6/5 guest room rating

    Room amenities

    • 344 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-In Shower)

    5/5 guest room rating

    Room amenities

    • 409 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Room, 2 Queen Beds, Non Smoking

    5/5 guest room rating

    Room amenities

    • 409 sq ft
    • City view
    • Sleeps 4
    • 2 Queen Beds
    More details
  • Suite, Multiple Beds, Non Smoking

    4.8/5 guest room rating

    Room amenities

    • 409 sq ft
    • Sleeps 4
    • 2 Queen Beds and 1 Double Sofa Bed
    More details
  • Suite, 1 King Bed, Non Smoking (Feature)

    5/5 guest room rating

    Room amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Suite, 1 King Bed, Non Smoking

    5/5 guest room rating

    Room amenities

    • 409 sq ft
    • Sleeps 3
    • 1 King Bed
    More details

About this area

Playa del Carmen

Located in Playa del Carmen, Holiday Inn Express And Suites Playa Del Carmen is in the city center and near the beach. While the natural beauty of Mamitas Beach Club and Xcaret Eco Theme Park can be enjoyed by anyone, those looking for an activity can check out Playa del Carmen Maritime Terminal. Xplor Theme Park and 3D Museum of Wonders are also worth visiting.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • Quinta Avenida - 2 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Mamitas Beach Club - 7 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

About this property

Holiday Inn Express And Suites Playa Del Carmen

3-star Playa del Carmen hotel in Downtown, walk to Mamitas Beach Club
Along with an outdoor pool, this smoke-free hotel has a fitness center and a rooftop terrace. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and dry cleaning are onsite. All 91 soundproofed rooms feature free WiFi and Tempur-Pedic beds. Comforts include premium bedding and pillow menus, and guests will also find conveniences like refrigerators and microwaves.
Holiday Inn Express And Suites Playa Del Carmen offers 91 accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.
This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Children under 12 years old are not allowed in the swimming pool without adult supervision.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Limited parking spaces
Parking height restrictions apply
24-hour roundtrip airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Free buffet breakfast available daily 7:00 AM–10:00 AM
Coffee/tea in common area(s)

Things to do

Fitness center
Outdoor pool

Family friendly

Dry cleaning service
Free cribs/infant beds
Free rollaway/extra beds
Laundry facilities
Microwave
Outdoor pool
Refrigerator
Soundproofed rooms

Conveniences

Elevator
Front-desk safe

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Languages spoken

English
Spanish

Business services

2 meeting rooms
Business center
Computer station

Outdoors

Outdoor furniture
Pool sun loungers
Pool umbrellas
Rooftop terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Braille signage
Handrails in stairways
In-room accessibility
Roll-in shower
Visual alarms in hallways
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs available on site

More

Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning (climate-controlled)
Blackout drapes/curtains
Down comforter
Free cribs/infant beds
Free rollaway beds
Hypo-allergenic bedding
Linens
Pillow menu
Premium bedding
Tempur-Pedic bed

Bathroom

Free toiletries
Hair dryer
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

32-inch flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Microwave
Minibar
Refrigerator

More

Connecting rooms available
Desk
Free local calls
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone
Soundproofing
Window screens

Policies

Check-in

Check-in from 3 PM - 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to get details

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

American Express
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 52 per vehicle (one-way)
  • Airport shuttle fee per child: USD 0 (one-way), (up to 3 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Pool access available from 8 AM to 10 PM
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen Carmen
Holiday Inn Express And Suites Playa Del Carmen Hotel
Holiday Inn Express And Suites Playa Del Carmen Playa del Carmen

Frequently asked questions

Can I cancel my reservation for free at Holiday Inn Express And Suites Playa Del Carmen and receive a full refund?
Yes, Holiday Inn Express And Suites Playa Del Carmen offers free cancellation on select room rates, because flexibility matters! Please refer to Holiday Inn Express And Suites Playa Del Carmen cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an outdoor pool. Pool access is from 8 AM–10 PM.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this property?
Self parking is free at this property.
What time is check-in at Holiday Inn Express And Suites Playa Del Carmen?
Check-in is from 3 PM–11:30 PM. Late check-in is available during limited hours.
What time is check-out at this property?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Does Holiday Inn Express And Suites Playa Del Carmen provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 52 per vehicle, one-way, applies.
Where is this hotel located?
Located in Downtown, this hotel is within a 10-minute walk of Quinta Alegría Shopping Mall and Mamitas Beach Club. Playa del Carmen Maritime Terminal and Xcaret Eco Theme Park are also within 9 mi (15 km).

Guest reviews

4.6
Wonderful
5 - Excellent
211
4 - Good
69
3 - Okay
9
2 - Mediocre
4
1 - Poor
4
4.7
Cleanliness
4.6
Service and Staff
4.6
Amenities
4.7
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was one of the best hotel experiences I've ever had, and it was because of the staff. I can't say enough about this wonderful staff, from the front desk to the food service staff, they were all amazing! They took such care in providing the very best experience and were very friendly, happy and courteous!

Stayed 2 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two thumbs up

Very clean and comfortable. Free laundry. Great breakfast.

Stayed 1 night in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great location just off the famous La Quinta pedestrian mall. Lovely large rooms well insulated for a quiet rest. The included breakfast had a decent selection including hot offerings. The coffee was disappointing but that is a very minor issue.

Stayed 2 nights in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Excellent location. Quiet. Comfortable room. Very reasonably priced. Friendly and courteous staff.

Stayed 7 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff very courteous. Rooftop pool area very clean and relaxing to spend some time.

Stayed 12 nights in Jan 2020