Ratings based on 343 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from New Jersey
Posted Jul 12, 2017
My experience wasn't great. Our first room, the toilet, tv and AC were broken. I had to ask 4 times to be switched to a different room. The hotel staff is average at best. They don't speak English well so they can't understand your questions. They wait staff at the buffet and bartenders at the pool weren't attentive at all. The buffet food was horrible. We didn't really eat much all week. We lived on fruit, salad and bread. The dinners in the restaurants were decent. The only restaurant I wouldn't recommend would be the Mexican one. The others were good and wait staff was attentive. I would not return to this hotel.
Comment from Hotel Management
Jul 16, 2017 by we remain at your service, Hotel Management
Dear Guest, Thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.
Recommended
for Everyoneby A verified traveler from LI , New York
5 Stars Hotel Best Services Best People!
Posted Jul 10, 2017We just came back yesterday (07/06/17) from 4 days stay at Bacelo Maya Caribe. I don't understand ppl who could gave less than 5 stars after all Best services from ALL Barcelo Crews who treat you like king&queens from front desk,guest office,buffet waitress ,specialty restaurant,room services,housekeeping,Bartenders and every single one of them.
After we start checked in like 12:30pm they allowed us to explore the hotel & buffet free drink. Tequila for me!! Oh yeh!! then we got a room key at 3pm.
From this Hotel you can access to all other 3 hotels activities,buffet,pools,bars such as Barcelo Colonial,Tropical and Barcelo Beach resort. We love the pools and Jacuzzi from Barcelo Colonial that connect with Barcelo Tropical.It was Hugh giant pool. All hotel ate walkable but they do have troller,Bus goes around all hotel every 10-15 mn.
The foods at buffet has so many variety to choose. I miss my tacos already!!! You can find food everywhere at all this hotel they even have 4 buffet next to the beach!! What else can you ask for. Bar Swim up pool are everywhere. Super fast service as well.
At the buffet we must send this special thanks to Joel Hernandez, Darinial Gomez, Flor
At swim up pool bar we must special thanks to a young man Mr. Abimael Kuyoc Cen . Thank you for you treat and best services.
Overall this hotels has everything you need all activities, snoggle,boating,sailing,catamaran,dolphin,beaches,bowling bars,and many more for you.
We love this hotel!!
Comment from Hotel Management
Jul 12, 2017 by Guadalupe Sosa, Hotel Management
Dear Nipon,
Thank you so much for this review, we also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We remain at your service. Best Regards.
Recommended
for Everyoneby A verified traveler from New York
Nice place, close to pool and beach.
Posted Jul 5, 2017Nice place, too many little kids touching stuff in dining areas.
Comment from Hotel Management
Jul 5, 2017 by Guadalupe Sosa, Hotel Management
Dear larry, Thank you for making us your choice hotel, we certaily look forward to serving you again in a not too distant future.
Recommended
for Everyoneby A verified traveler from Barnegat, NJ
We enjoyed our Vacations !!!
Posted Jul 3, 2017
Pros: All in general.
Cons: the cleanliness of rooms. maybe was only our room because we ask our friends and they no have a problem.
Location: Excellent location.
Every day we enjoy the view all around this resort, the food excellent, the bar drinks excellent, everything was very good. thank you.
Comment from Hotel Management
Jul 3, 2017 by Guadalupe Sosa, Hotel Management
Thank you for making Barceló Maya Caribe your choice hotel on this occasion, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.
by A verified traveler from Chicago, IL
Failed to Meet Expectations
Posted Jun 28, 2017
Pros: The wait staff at the pool, the whole wedding experience, and the beach.
Cons: The reservation process was truly the most disappointing thing. Maybe having you reserve a few places when you check in to guarantee spots.
Location: The resort is huge so I'm sure there were things we didn't get to fully see and enjoy. We did oen night in Playa Del Carmen which was nice
My stay was from 6/22 - 6/27 for a friend's wedding.
PROs:
1. The staff at the pools were amazing, especially Jose (name tag said Carlos) who was an all-star.
2. Wedding on the beach and the meal during the wedding were fabulous.
3. Beach is really nice.
CONs:
1. The hot water was out for 2 days. I called a few times and each time they said it would be back up soon but they refused to offer any type of compensation.
2. Reservations at the specialty restaurants were impossible to get. When checking in, they told us we couldn't make reservations until 24 hours prior to the time we wanted, however, when we tried making reservations, there was no availability. The buffets get old really quick.
3. On 3 days, there were no towels available by the pool/beach. We went several times throughout the day and they were always out.
4. When checking in, they did not take a credit card. During one of our dinners at the buffet, we upgraded our wine and when it came time to pay, I couldn't pay at the buffet and had to walk all the way up to the lobby to pay.
5. Music at the pool were repetitive and played several times throughout the day.
Comment from Hotel Management
Jul 1, 2017 by Barcelo Maya Caribe, Hotel Management
Dear Jason,
We value your preference, and we would like to address your concerns as quickly as possible since guest comments are a useful tool for us to improve our services and we always treat them seriously and take appropriate action to continue to better ourselves day by day. Thank you very much for your contact regarding the service you received, please allow us to apologize that your experince with us was not entirely perfect, we would also like to assure you that our goal is to exceed the expectations of all our guests. Kind regards,
Recommended
for Everyoneby A verified traveler from Chackbay, Louisiana
It gets better and better!!
Posted Jun 16, 2017My fifth time there , bought 27 family, friends! All loved it, so much to do, or relax. Grounds , beach, resort, just beautiful!! Expedia upgrade me to a swim out!! Thanks, love Expedia!!
Comment from Hotel Management
Jun 18, 2017 by Barceló Maya Caribe, Hotel Management
Dear Maria,
Many thanks, we value your preference and we want to thank you for choosing Barceló Maya Caribe as your favorite vacation spot once again, we really appreciate your kind words and the time you have taken to share your experience. We hope to have the opportunity to serve you again.
Recommended
for Everyoneby A verified traveler from Colorado
Very nice hotel, would stay here again.
Posted Jun 10, 2017Hotel is excellent, rooms were clean, updated, and very comfortable. Beach at the hotel was wonderful. Only complaint was the bartenders at the pool bars are VERY RUDE!
Comment from Hotel Management
Jun 10, 2017 by Barcelo Maya Caribe, Hotel Management
Dear Mike,
Many thanks for choosing Barceló Maya Caribe as your vacation hotel and the time you have taken to share your impressions about your stay. We will address your concerns about the staff in the pool bars, we appreciate your highlight on this area of opportunity for us. We look forward to hosting you again in the future.
Recommended
for Everyoneby A verified traveler
Amazing resort!
Posted Jun 10, 2017Second visit and we will definitely go back. We upgraded to a premium ocean front suite this year at Caribe and it was amazing! The stay in unbelievably helpful and courteous and they treat guests like gold!
Comment from Hotel Management
Jun 10, 2017 by Barcelo Maya Caribe, Hotel Management
Dear guest,
Many thanks for choosing Barceló Maya Caribe as your vacation hotel again and the time you have taken to share your impressions about your stay we appreciate that Barceló Maya Caribe remains one of your favorite options. We look forward to hosting you again fot the 3rd time.
Recommended
for Everyoneby A verified traveler
Posted Jun 8, 2017
Rooms are very outdated. This is not a VIP hotel. I was very disappointed. The staff is very friendly and the food was great. The pool and the beach was great
Comment from Hotel Management
Jun 10, 2017 by Barcelo Maya Caribe, Hotel Management
Dear guest,
First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation hotelt and the comments you kindly share with us, we are happy you could enjoy the food and the service, we can let you know that all guest comments, whether negative or positive, are very important to us, as they show us our strengths and opportunity areas. Regards,
by A verified traveler
Bad outweighs the good
Posted Jun 1, 2017Facility is relatively nice but staff are not friendly and overworked. Wifi is only available during certain hours and certain locations. Food is great, beach is full of seaweed. Not planning to head back
Comment from Hotel Management
Jun 2, 2017 by Barcelo Maya Caribe, Hotel Management
Dear guest,
2. Thank you so much for sharing your impressions about Barcelo Maya Caribe, guest feedback is very important for us, as we know they help us to continue improving our services. Kind regards,