Ratings based on 184 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Nice hotel, water pressure wasn't great in my roomPosted Nov 11, 2015
Staff was friendly, hotel was clean, room was nice except for water pressure in my room, hardly any water in the shower.
for Everyoneby A verified traveler from GA
Nice hotel very close to 5th Ave....Posted Sep 1, 2015
Good experience, nice place to go and visit....very good location, clean, good AC, nice people, nice hotel
for Familiesby A verified traveler
Posted Aug 14, 2015 on Hotels
Someone broke into one of the rooms above us. No cameras for security. No hot water.
by A verified traveler from colombia
Very disappointedPosted Aug 12, 2015
First, staff not friendly at all, plain and simple. Hotel condition bad, no elevator broken , I was in the third floor, at night hallway no light, very dark I have to use my phone to go to my room, pool very small, I asked staff for a towel, don't have only for the beach, she told me to used my room towel, beach very dirty, smell, a lot of sea weed, everything is close if going to eat or shopping. The only thing was good was my room, clean. Staff bad attitude, not friendly
for Couplesby Alberto L from Miami
Needs breakfastPosted Jul 23, 2015 on Hotels
Nice. They should add a complimentary breakfast option
for Familiesby CESAR from Arizona
Posted Jul 17, 2015 on Hotels
Great place to stay, in great location, my family and I enjoyed a lot. The beach in a few meters as well as the 5th avenue
for Everyoneby A verified traveler from monterrey , nl
Confortable... Justo lo que queríamos!Posted Jul 15, 2015
El hotel tiene magnifica ubicación, el personal es atento y servicial. Las instalaciones son nuevas, impecables; los cuartos son justo lo que se necesita para un plan de turistear y luego llegar a la alberca del hotel y descansar. El personal fue muy considerado respecto a un incidente ocurrido con mi hija. Ampliamente recomendable para quien busca un hotel para llegar a descansar después de realizar tours o pasear.
for Familiesby JUAN ALBERTO from Monterrey
Buen hotelPosted Jul 12, 2015 on Hotels
Excelente ubicación, tranquilo y limpio.
for Everyoneby A verified traveler from Toronto Canada
Fantastic LocationPosted Jul 6, 2015
Pros: What I most enjoyed about the Hotel was the atmosphere of the place it was comfortable, the staff were very pleasing.
Cons: The empty lot at the back of the hotel needs to be a cleaned up, the ocean view was nice but could have been breath taking if not for the empty lot.
Location: You are in the heart of Playa Del Carmen, everything or anything you want is steps away.
The location was great! The local vendors outside the front door of the hotel offering you fresh fruit was a treat. Restaurants literally on every corner and if you are into shopping you will not be disapointed. Casa Melissa is the type of place that makes you feel at home. If you want to be pampered and over pay for your vacation, go somewhere else. Simple rooms kept very clean and comfortable. The staff is friendly and pleasing. The WIFI is hit and miss but who cares go to the beach and chill out, your on vacation! The pool is small but refreshing, with the beach steps away who wants to sit in a pool anyways. Free local entertainment almost everyday in the town square from airel acobats to drummers to dancers, steps away or sit on the front porch of the hotel and see it all. We felt safe at all times. The tips are included so check your reciepts carefully when out for dinner or drinks. Beach bars offered nightly entertainment, and you could enjoy the live music from the balcony of your room or walk over and enjoy the club atomsphere. We really enjoyed this place and will be returning. Vacations are what you make of them, dont sweat the small stuff, enbrace the culture you are a quest in there country and they are inviting you in there homes, act like you belong there and you will take back wonderful memories. Just saying!!
for Everyoneby A verified traveler from madrid
Una gran habitacion con cupula en el techoPosted Jul 3, 2015
Pros: Es un hotel que engaña, parece poca cosa, pero su cercania a todo lo importante (ferry cozumel, 5 avenida y playa) ademas de unas habitaciones explend
Cons: Desayunos incluidos.
Location: Esta en un sitio inmejorable.
Estuve poco tiempo pero la verdad sin problemas en nada, todo correcto.