Ratings based on 97 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Bermuda
One of the best experiences of our life!!Posted Sep 22, 2015
Pros: Peaceful, tranquil, excellent service...6 Star
Cons: An open bar will be nice. Complimentary Guacamole and chips, tapas will be awesome.
Location: Just stay in and relax
Need I say more? We had a great stay in a peaceful and lovely environment. The pool isa delight. Our villa had it's own plunge pool and a hammock to chill in. The surrounding nature was amazing. We woke up in the morning and saw monkeys up close, a variety fauna; birds etc. The staff was amazing,service was impressive!! Food was amazing!! Thanks to the Davids, Omar, Francisco, Kleyder, Paloma, Karla, Leticia, Miguel and everyone.
for Everyoneby A verified traveler
Amazing Service and Food!Posted Aug 25, 2015
Pros: All services, food and hotel grounds were top notch
Location: Good location. Hotel next door is obnoxious though
Exceptional service by all staff members. They all knew our names and were very gracious. We especially loved Marcos at the Coral Grill. Food was top notch, beautiful presentation and cooked to perfection. We stayed in the Ocean View room and it exceeded our expectations. Spa was amazing!!! Only downside was hotel next door plays loud music until late in the evening but that would not keep us from coming back.
for Couplesby Gerard from Elizabeth Bay
It was the small things that made the difference!Posted Aug 22, 2015 on Hotels
We have just returned home from our stay at The Viceroy Riviera Maya. I can honestly say that this hotel was outstanding in so many ways. From the time we checked in the service was impeccable. The staff did everything they could to make our stay as enjoyable as possible. But it was actually the small things that really made the difference. Arriving at the resort we were unexpectedly greeted by the resident spider monkey family who live in the adjacent jungle. We were then given a tour by the wonderful Rosie from front reception who hand cut vegetable soaps in our villa for our stay. Each night we would return to the villa to find the staff had turned on all of the ambient lighting and left a towel animal on the bed. During the day we relaxed in one of the sun lounges on the beach or swinging day beds. The staff would come past with ice cold towels, refreshing fruit kebabs or a shot of the cocktail of the day. Did I also mention the free sunglasses cleaning service? The Viceroy Riviera Maya is the ultimate couples retreat and being an adult only resort is the perfect destination for couples or parents looking to have a break from the kids. The resort sits on a beautiful stretch of beach overlooking the Caribbean Sea. There are two fabulous restaurants and a huge lagoon swimming pool. I would like to say Hola and thanks to some of the wonderful staff including Pepe, Miguel and Rosie who made our stay unforgettable.
for Couplesby Nhan-Vu
Posted Aug 14, 2015 on Hotels
for Couplesby Robert from San Juan Capistrano
Posted Aug 11, 2015 on Hotels
We loved the hotel. The staff was fantastic as was the food and room. The grounds, pool and beach as are beautiful as it gets. We will be back!
for Couplesby Christophe from Santa Fe
Secluded PdC gem...Posted Aug 8, 2015 on Hotels
Secluded small gem amongst the behemoths of Playa del Carmen, Viceroy stands out for it's personal service, informal yet deluxe vibe and excellent food. The beach is not the best in Mexico, that was our primary disappointment, but the service and 'jungle vibe' along with a nice pool and spa made up for it. Enjoy a Mayan Temazcal ceremony if you like to sweat and you will have a wonderful few days at Viceroy RM.
for Couplesby A verified traveler
Posted Jul 23, 2015 on Hotels
Incredible service, romantic getaway.
for Everyoneby A verified traveler from NY
Everything was amazing- can't wait to go back!!Posted Jul 18, 2015
The service, the staff, the rooms, the beach- everything was absolutely incredible. Pepe by the beach was awesome, as was all other staff, and we were lucky enough to have a family of monkeys playing in the jungle right where our villa was!!! amazing amazing amazing, highly recommend, especially for those seeking some romance 😉
for Couplesby A verified traveler
Beautiful Resort & Excellent StaffPosted Jun 27, 2015
Pros: The amenities, staff and food were fantastic
Cons: The resort next door was loud at night. If you are an early bird request a room further away from the noisy neighbors
Location: Downtown Playa del Carmen was very close and accessible. The bus station in downtown Playa also made it easy to get to other locations..Tulum, Cancun
We had a wonderful stay from the moment we arrived. We were escorted around the property and given information on the facilities. All of the amenities are beautiful and relaxing. The staff is very attentive and the food & drinks were delicious. If you didn't want to leave you didn't have to.
for Everyoneby A verified traveler from MEXICO CITY
NICE EXCLUSIVE QUIET HOTEL AT THE BEACHPosted Jun 1, 2015
Pros: THE VILLAS WITH POOL ARE GRATE AND REALLY PRIVATE, AND THE FOOD AND THE SERVICE MAKE HONOR FOR WHAT YOU PAY.
Cons: MAYBE AND OPTION TO HAVE BREAKFAST BUFFET AT ONE OF THE AREAS RESERVED FOR WRITERS OR PAINTERS, WOULD BE NICE , LIKE IN THE JUNGLE.
Location: WE SPENT OUR DAYS AT THE HOTEL, WE KNOW IS MINUTES FROM PLAYA, 30-40 MINUTES FROM TULUM. BUT FOR RELAX THIS VICEROY IS THE PLACE
WE SPEND A WONDERFUL TIME AT THE VICEROY, IS A VERY RELAX AND SERVICE ORIENTED RESORT. THE PLACE IS GREAT THE JUNGLE AND THE BEACH AT THE SAME TIME.